18 års erfaring med å hjelpe bedrifter
velge bedre programvare

Hva er LiveChat?

LiveChat er en kostnadseffektiv metode for støtteteamet ditt å gi god service gjennom hele kundereisen. Den gjør kundeservicen mer effektiv ved å la deg holde flere chatteøkter i gang samtidig, sende hermetiske svar på vanlige spørsmål, legge til chattetagger, gå gjennom chattetranskripsjoner og sende filer til kunder gjennom chatten.

Hvem benytter LiveChat?

LiveChat brukes av selskaper over hele verden, innen alle bransjer. Både oppstartsbedrifter, små og mellomstore bedrifter og konserner har alle satt sin lit til LiveChat i sine daglige kundeserviceoppgaver.

LiveChat-programvare – 1
LiveChat-programvare – 2
LiveChat-programvare – 3
LiveChat-programvare – 4
LiveChat-programvare – 5

Er du usikker på LiveChat? Sammenlign med et populært alternativ

LiveChat

LiveChat

4,6 (1 692)
24,00 USD
måned
Gratisversjon
Gratis prøveperiode
58
105
4,6 (1 692)
4,5 (1 692)
4,6 (1 692)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
15,00 USD
måned
Gratisversjon
Gratis prøveperiode
113
79
4,5 (3 374)
4,4 (3 374)
4,5 (3 374)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

Andre gode alternativer til LiveChat

Freshdesk
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Billettadministrasjon
Forbrukervendt chat i sanntid
HubSpot Service Hub
Funksjoner med best vurdering
Administrasjon av kundestøttesaker
Billettadministrasjon
Kontaktadministrasjon
LiveAgent
Funksjoner med best vurdering
Anropslogging
Anropsovervåking
Innboksadministrasjon
Tidio
Funksjoner med best vurdering
Forbrukervendt chat i sanntid
Live-chat
Rapportering/analyse
Zendesk Suite
Funksjoner med best vurdering
Administrasjon av kundestøttesaker
Billettadministrasjon
Real-Time Notifications

Anmeldelser av LiveChat

Gjennomsnittlig score

Samlet
4,6
Lett å bruke
4,6
Kundeservice
4,6
Funksjoner
4,5
Verdi for pengene
4,5

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
70%
4
25%
3
4%
2
1%
1
0%
Karan
Karan
software devloper i India
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

4,0 i fjor

Kommentarer: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Fordeler:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Ulemper:

capterra is constantly updating its live chat features

Cheryl
BDC Manager i USA
Bilindustri, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Easy way to communicate with customers and shoppers

5,0 for 2 år siden

Kommentarer: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Fordeler:

Easy of use of the software as it is intuitive and basic.

Ulemper:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

Verifisert anmelder
Verifisert LinkedIn-bruker
Farmasi, 11–50 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Far too expensive against identical options

3,0 for 10 måneder siden

Fordeler:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Ulemper:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Violet
Manager i Canada
Jordbruk, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Why LiveChat is the Best Customer Support Tool

5,0 for 3 måneder siden

Fordeler:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Ulemper:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Ibrahim
Senior Partner i Australia
Bedriftsrådgivning, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

What I Encounter with LiveChat

5,0 for 4 måneder siden

Kommentarer: Live chat through LiveChat help resolve customer issues rapidly.

Fordeler:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Ulemper:

I have never come across drawbacks ever since 2022.

Joyce
News Correspondent i Storbritannia
Kringkasting, 51–200 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Am Amazed With LiveChat

5,0 for 2 måneder siden

Kommentarer: It gets the work done fast and well every time.

Fordeler:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Ulemper:

I haven't had any issues with LiveChat at all.

Niel Winston
Niel Winston
Remotasks.com i Filippinene
Verifisert LinkedIn-bruker
Datamaskin, nettverk, 51–200 ansatte
Har brukt programvaren i: Gratis prøveperiode
Anmelderkilde

Highly recommended

5,0 for 8 måneder siden

Kommentarer: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Fordeler:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Ulemper:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Olanrewaju
National Vice Chairman i Australia
Religiøse institusjoner, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

5,0 for 3 måneder siden

Fordeler:

LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat.

Ulemper:

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Shea
Ecommerce Specialist i USA
Sportsutstyr, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Easy to Use!

5,0 for 4 måneder siden

Fordeler:

easy to sort and I love the ability to save answers to common questions!

Ulemper:

I truly cannot think of a complaint, it is pretty seamless.

Rebecca
Ny i USA
Miljøtjenester, Selvstendig næringsdrivende
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Good and easy

5,0 for 4 måneder siden

Fordeler:

The ease of using it. Not much work to put into using it

Ulemper:

Could have a faster loading time when sending and receiving chats

Ibtissam
Customer services back officer i Marokko
Bankvirksomhet, 11–50 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Livechat review

4,0 i fjor

Kommentarer: I like everything about this application, i hope that everyone use it

Fordeler:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Ulemper:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

matt
CEO i USA
Forbrukertjenester, 2–10 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

LiveChat Review

5,0 i fjor

Kommentarer: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Fordeler:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Ulemper:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Daniel
Daniel
Principal, Commercial Growth Operations Leader i USA
Verifisert LinkedIn-bruker
Personaltjenester (HR), 1 001–5 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Livechat immediately adjusts customer service

5,0 for 2 år siden

Kommentarer: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Fordeler:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Ulemper:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Laly Noya
Laly Noya
CEO i USA
Verifisert LinkedIn-bruker
Forbrukervarer, Selvstendig næringsdrivende
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

LiveChat is Reliable

5,0 i fjor

Kommentarer: Overall my experience with using Live Chat is positive.

Fordeler:

I like every aspect of the Live Chat feature.

Ulemper:

There's nothing I dislike about using LiveChat.

mahfujur rahman
Provide Emergency Service i Bangladesh
Verifisert LinkedIn-bruker
Datamaskin, programvare, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Hassle free live chat

5,0 i fjor

Kommentarer: In my opinion there is no alternative to LiveChat. I just love it.

Fordeler:

The quality is of LiveChat is beyond description. It construct a break free connection.

Ulemper:

Ads are annoying though recently they have improved.

Alfazar
Call center i USA
Forretningsutstyr og -tilbehør, 501–1 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

My experince using this LiveChat

5,0 i fjor

Kommentarer: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Fordeler:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Ulemper:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Lirim
Instrumentation and Automation PLSC i USA
Matproduksjon, 201–500 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

With LiveChat my customers are always happy with our service

5,0 for 8 måneder siden

Fordeler:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Ulemper:

Everything is great about this app. No concerns. Love using it.

Haroon
Lead officer i De forente arabiske emirater
Økonomiske tjenester, 201–500 ansatte
Har brukt programvaren i: Gratis prøveperiode
Anmelderkilde

Live chat experience

4,0 i fjor

Kommentarer: Overall experience is best not the Excellent. There is more chances of improvement in some areas

Fordeler:

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Ulemper:

Sometime chatbot take too much time and response from the real person is late

Kimberly
Personal Trainer i USA
Helse, velvære og trening, Selvstendig næringsdrivende
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Alive and Kicking!

5,0 for 5 måneder siden

Kommentarer: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Fordeler:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Ulemper:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Verifisert anmelder
Verifisert LinkedIn-bruker
Telekommunikasjon, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Customer Services Saver

5,0 i fjor

Fordeler:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Ulemper:

If you want better security features, it will be quite expensive.

David
David
CEO i Ungarn
Verifisert LinkedIn-bruker
Internett, 2–10 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Very good, very high quality, but expensive.

5,0 i fjor

Kommentarer: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Fordeler:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Ulemper:

I cannot complain about the product itself. The pricing could be more affordable.

Nerissa
Consultant customer satisfaction i Sør-Afrika
Alternativ konfliktløsning, Selvstendig næringsdrivende
Har brukt programvaren i: Gratis prøveperiode
Anmelderkilde

Not a hands on system

2,0 i fjor

Fordeler:

Nothing , was very disappointing overall..

Ulemper:

The slow response to the end user .. causes more issues

Alison
Chat Agent i USA
Informasjonstjenester, Selvstendig næringsdrivende
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Live Chat is a good software to use and it still done an awesome job!

5,0 for 2 år siden

Kommentarer: Its good I still use it today.

Fordeler:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Ulemper:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Tami
controller i USA
Bilindustri, 2–10 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Easy solutions

5,0 for 11 måneder siden

Fordeler:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Ulemper:

Sometimes it takes a while to get a person to chat with

Shree Chandra
Live and E-Learning i India
E-læring, Selvstendig næringsdrivende
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Live chat

5,0 for 2 år siden

Kommentarer: The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Fordeler:

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Ulemper:

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity