Genesys Cloud CX
Hva er Genesys Cloud CX?
Genesys Cloud CX-plattform er neste generasjons skybaserte alt-i-ett-løsning for kundekontakt som hjelper deg med å administrere og forstå samhandlinger mellom ulike kanaler underveis i kundereisen. Gi dine ansatte et enkelt verktøy som håndterer all kommunikasjon - telefoni, chat, e-post, tekstmeldinger og mer. Et intuitivt grensesnitt gjør det enkelt å bruke, uansett om du er en ansatt, leder eller IT-administrator. Ukentlige funksjonsutgivelser sikrer at du vil overgå kundenes forventninger både i dag og i fremtiden.
Hvem benytter Genesys Cloud CX?
Utviklet for selskaper i alle størrelser som er på utkikk etter en radikalt enkel, skybasert alt-i-ett-løsning for kontaktsenter.
Er du usikker på Genesys Cloud CX?
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Genesys Cloud CX
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Anmeldelser av Genesys Cloud CX
Selim
One of the best in the business
Kommentarer: Very happy with it, really worth the money.
Fordeler:
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team
Ulemper:
It's one of the most popular solutions for customer experience, so it's expensive.
Nafees
Great Software
Kommentarer: Its been a great experience and business is really happy so far.
Fordeler:
Great feature filled product with most of the bells and whistles you need to run contact center and meet your customer needs. Access from anywhere
Ulemper:
WFM and WEM needs little more lift to compete with industry leaders
Danny
Genesys Cloud CX it could be better.
Kommentarer: The Realtime & reporting aspect of Genesys Cloud CX is an improvement from previous versions.
Fordeler:
The new drag and drop feature was a welcomed addition, this allows quick & easy updated for singular exceptions.
Ulemper:
Lack of features from previous versions. These range from being unable to add multiple exceptions into a full schedule for all agents selected to not having a meeting scheduler built in, in a contact centre of more than 5000 agents & having to manually add individual exceptions to be spread out across a week is a tiring task.
Nicholas
Vurderte alternativer:
Pleasantly Satisfied with Genesys Cloud CX
Kommentarer: We have has a positive experience with Genesys from a technical perspective.
Fordeler:
This system have massive potential for customization and reasonable API coverage.
Ulemper:
The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can troubleshoot issues.
Diana
Genesys Cloud CX review
Kommentarer: less hardware print in our data centers. A lot more ease of use for our end users. Integrations from 3rd parties with Genesys. API driven.
Fordeler:
the ease of use from Engineering, administration, and end user perspective. Also, all omnichannel offered in one UI.
Ulemper:
most of the time support. It can take some time to get them on the same page with you regarding concerns or issues.
