--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Genesys Cloud CX. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Genesys Cloud CX – Capterra Norge --- Breadcrumb: [Hjem](/) > [Call Center -programvare](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.no/software/21409/genesys-cloud Page: 1 / 12\ Neste: [Next page](https://www.capterra.no/software/21409/genesys-cloud?page=2) > Genesys Cloud CX gjør kundeforhold enklere. Vi kobler sammen telefon, e-post og chat med ett verktøy for bedre kundekontakt > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Genesys Cloud CX? Utviklet for selskaper i alle størrelser som er på utkikk etter en radikalt enkel, skybasert alt-i-ett-løsning for kontaktsenter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.3/5** | 269 Anmeldelser | | Lett å bruke | 4.4/5 | Based on overall reviews | | Kundestøtte | 4.0/5 | Based on overall reviews | | Verdi for pengene | 4.1/5 | Based on overall reviews | | Funksjoner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Utgangspris**: 75,00 USD - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Windows (lokalt), Linux (lokalt), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, hindi, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Chile, Colombia, De forente arabiske emirater, Filippinene, Frankrike, Hellas, India, Irland, Israel, Italia, Japan, Kina, Malaysia, Mexico, Nederland, New Zealand and 16 more ## Funksjoner - @mentions - AI/maskinlæring - Agentgrensesnitt - Anropslogging - Anropsovervåking - Anropsrapportering - Anropsruting - Ansattplanlegging - Arbeidsprognoser - Automatisert ruting - Automatisk oppringing - Billettadministrasjon - CSAT-undersøkelsestruktur - Chat/meldinger - Chatbot - Datasikkerhet - Employee Coaching Tools - For telefonsentre - Forbrukervendt chat i sanntid - Fulltekstsøk - Innboksadministrasjon - KPI-overvåking - Kampanjestyring - Kommentarer/notater - Kommunikasjonsstyring - Kontekstuell veiledning - Kundehistorikk - Kundeopplevelsesstyring - Kvalitetsstyring - Listebehandling - Mobiltilgang - Multikanals datainnsamling - Multikanals kommunikasjon - NPS-undersøkelsestruktur - Naturlig språkbehandling - Opptak - Overføringer/ruting - Persontilpassing - Produktivitetsanalyse - Rapportering/analyse - Samtaletranskripsjon - Strømringer - Styring av kunnskapsbase - Talemeldinger - Task Automation - Tilbakemeldingsbehandling - Tilpassede skjemaer - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring - Workflow Automation ... and 92 more features ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - My Telescope competitive compass ... and 6 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt ## Category - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) ## Relaterte kategorier - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) - [IVR programvare](https://www.capterra.no/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.no/directory/30999/auto-dialer/software) - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [Kontakt Centre Software](https://www.capterra.no/directory/32035/contact-center/software) ## Alternativer 1. 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[Salesforce Service Cloud](https://www.capterra.no/software/136189/salesforce) — 4.5/5 (832 reviews) ## Anmeldelser ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14. juli 2026* | Bilindustri | Recommendation rating: 7.0/10 > > **Fordeler**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Ulemper**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24. april 2025* | Telekommunikasjon | Recommendation rating: 8.0/10 > > **Fordeler**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Ulemper**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22. september 2026* | Transport/jernbane | Recommendation rating: 6.0/10 > > **Fordeler**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Ulemper**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9. august 2026* | Forsikring | Recommendation rating: 3.0/10 > > **Fordeler**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Ulemper**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4. august 2026* | Sykehus- og helsetjenester | Recommendation rating: 10.0/10 > > **Fordeler**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Ulemper**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Page: 1 / 12\ Neste: [Next page](https://www.capterra.no/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data