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Genesys Cloud CX

Genesys Cloud CX

Hva er Genesys Cloud CX?

Genesys Cloud CX-plattform er neste generasjons skybaserte alt-i-ett-løsning for kundekontakt som hjelper deg med å både administrere og forstå samhandlinger mellom ulike kanaler. Gi dine ansatte et enkelt verktøy som håndterer all kommunikasjon, chat, e-post, tekstmeldinger og mer. Et intuitivt grensesnitt gjør plattformen enkel å bruke, uansett om du er en ansatt, leder eller IT-administrator. Ukentlige funksjonsutgivelser sikrer at du vil overgå kundenes forventninger både i dag og i fremtiden.

Hvem benytter Genesys Cloud CX?

Utviklet for selskaper i alle størrelser som er på utkikk etter en radikalt enkel, skybasert alt-i-ett-løsning for kontaktsenter.

Genesys Cloud CX-programvare – 1
Genesys Cloud CX-programvare – 2
Genesys Cloud CX-programvare – 3
Genesys Cloud CX-programvare – 4

Er du usikker på Genesys Cloud CX? Sammenlign med et populært alternativ

Genesys Cloud CX

Genesys Cloud CX

4,4 (228)
75,00 USD
måned
Gratisversjon
Gratis prøveperiode
153
11
4,4 (228)
4,1 (228)
4,0 (228)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
25,00 USD
måned
Gratisversjon
Gratis prøveperiode
199
22
4,1 (763)
4,1 (763)
4,2 (763)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

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Zendesk Suite
Funksjoner med best vurdering
Administrasjon av kundestøttesaker
Billettadministrasjon
Forbrukervendt chat i sanntid

Anmeldelser av Genesys Cloud CX

Gjennomsnittlig score

Samlet
4,4
Lett å bruke
4,4
Kundeservice
4,0
Funksjoner
4,3
Verdi for pengene
4,1

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
52%
4
39%
3
6%
2
1%
1
2%
Saskia
Saskia
Senior Director Sales Marketing i USA
Verifisert LinkedIn-bruker
Restauranter, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Improving the quality of service provided to customers.

5,0 for 10 måneder siden

Kommentarer: Our five insurance companies now employ a multichannel marketing strategy that combines inbound and outbound efforts to reach new and existing clients. In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a third-party Livechat to one that incorporates chat, SMS, and email. The downtime problems of the previous system were also addressed by Genesys.

Fordeler:

Genesys cloud cx has been an invaluable asset to our company as the industry's leading cloud contact center platform. The fact that it may be easily modified to meet your specific needs is another plus. It's constantly up-to-date, and it takes very little time and work to put into deployment. I'm satisfied with its overall performance, and I must say that it's unusual to come across such a fantastic, bug-free, and straightforward platform.

Ulemper:

We finally found a means to communicate without breaking the bank with Genesys cloud cx. It's something I'd suggest for companies of any size.

Verifisert anmelder
Verifisert LinkedIn-bruker
Forsikring, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

A good product that is getting better

4,0 for 3 år siden

Kommentarer: Overall we have been pretty happy with the Genesys Cloud application. When we find things that are lacking, we are able to put in ideas for enhancements and some of those ideas have already been implemented.

Fordeler:

We love that the Genesys system provides us with a single system for all our customer interactions. We can handle inbound and outbound calls, chats, emails, and SMS. In addition, all the call recordings and call evaluations are in the same system (or will be when we are done rolling it out).

Ulemper:

I think Genesys has some work to do on enhancing the sorting and filtering capabilities with the various views. I also think there are some issues to work through on the workforce management side, like being able to see a forecasted service level without publishing schedules, or having time off buckets to name a few.

Verifisert anmelder
Verifisert LinkedIn-bruker
Bilindustri, 51–200 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Not a Big Fan

3,0 for 6 år siden

Kommentarer: Overall, my experience with this software is mostly negative and I don't know if I'd recommend it to other companies who are looking for a reliable piece of software they can use everyday.

Fordeler:

Once you are familiar with the best way to search for calls and how to utilize a call page to get information then the software is easy enough to use. In terms of profile information for agents it works well. I think the Queue activity is a good function of the software and allows me to monitor the status of inbound calls easily enogh.

Ulemper:

I feel like I get inaccurate info with this product. For instance, the duration of calls is never accurate (I mean never). Many times the agent who actually conducts the call does not appear on the list when searching for a call and the timeline can be inaccurate too (not all the time though). My main issue with Purecloud's system is just how often it crashes. I rely on this system daily in order to monitor my agents and I will sometimes need to quickly jump into a call in order to gather info, only to ve given a message that the call data could nto be loaded. I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

Svar fra Genesys

for 6 år siden

Thank you for sharing your experiences of using PureCloud and I'm sorry you have had some issues. We cannot contact you directly as you have posted anonymously but we really would like to connect to drill down further into the points you have highlighted and see what can be done to improve matters. Please contact me directly at [email protected] (Director of Customer Marketing) and I will be happy to escalate your issues. Thanks, Lara Booth

Sabrina
Systems Developer i USA
Sykehus- og helsetjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Detailed and Suitable Customer Assisting Platform

5,0 for 3 måneder siden

Kommentarer: The determination that Genesys Cloud CX has in allowing customers give their mind effective and useful.

Fordeler:

Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers.

Ulemper:

Genesys Cloud CX has nothing compromising in matters customer help.

Verifisert anmelder
Verifisert LinkedIn-bruker
Telekommunikasjon, 501–1 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

8/10 product for now, as this product gets better will easily be a 10/10 product in the future

4,0 for 3 år siden

Kommentarer: I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future

Fordeler:

It was easy to implement and start up. For my company as we had multiple software for our CRM, Genesys Cloud really made it easy as it is all in one software

Ulemper:

Some areas still need to be developed, such as the reporting and the Workforce Management addon