---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med ConSol CM/Customer Service. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pris, anmeldelser og vurderinger for ConSol CM/Customer Service – Capterra Norge
---

Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [ConSol CM/Customer Service](/software/199650/consol-cm-customer-servicce)

# ConSol CM/Customer Service

Canonical: https://www.capterra.no/software/199650/consol-cm-customer-servicce

> Den nettbaserte løsningen ConSol CM / Kundeservice letter de ansattes arbeid og gir kundene dine optimal service.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Sannsynlighet for anbefaling**.

-----

## Overview

### Hvem benytter ConSol CM/Customer Service?

Mellomstore og store bedrifter med 30-40 ansatte eller mer.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **5.0/5** | 3 Anmeldelser |
| Lett å bruke | 5.0/5 | Based on overall reviews |
| Kundestøtte | 5.0/5 | Based on overall reviews |
| Verdi for pengene | 5.0/5 | Based on overall reviews |
| Funksjoner | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Tyskland
- **Founded**: 1984

## Commercial Context

- **Utgangspris**: 59,00 €
- **Pricing model**:  (Gratis prøveperiode)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokalt), Linux (lokalt), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: engelsk, tysk
- **Available Countries**: Belgia, Luxemburg, Nederland, Sveits, Tyskland, Østerrike

## Funksjoner

- Administrasjon av tjenestenivåavtaler (SLA)
- Alerts/Escalation
- Automatisert ruting
- CRM-modul
- Datasikkerhet
- E-postadministrasjon
- Innboksadministrasjon
- Kundedatabase
- Køadministrasjon
- Multikanals kommunikasjon
- Rapportering og statistikk
- Rapportering/analyse
- Styring av kunnskapsbase
- Undersøkelser og tilbakemelding

## Support Options

- E-post/hjelpesenter
- Vanlige spørsmål / forum
- Kunnskapsbase
- Telefonstøtte

## Category

- [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software)

## Relaterte kategorier

- [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software)
- [Kundeserviceprogramvare](https://www.capterra.no/directory/32315/customer-support/software)

## Alternativer

1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Hiver](https://www.capterra.no/software/142975/hiver) — 4.7/5 (146 reviews)

## Anmeldelser

### "Eine Lösung für unseren gesamten Kundenservice" — 5.0/5

> **René** | *8. september 2020* | Økonomiske tjenester | Recommendation rating: 10.0/10
> 
> **Fordeler**: Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.
> 
> **Ulemper**: Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

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### "Vielseitiges Programm" — 5.0/5

> **Vanessa** | *10. november 2020* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10
> 
> **Fordeler**: Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.
> 
> **Ulemper**: Das Reporting könnte verbessert werden.
> 
> Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

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### "Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse" — 5.0/5

> **Gerd** | *1. oktober 2020* | Forretningsutstyr og -tilbehør | Recommendation rating: 10.0/10
> 
> **Fordeler**: - Anpassbar an viele Unternehmensprozesse
- Integration in zahlreichen Unternehmensbereichen
- arbeiten auf einheitlicher Datenbasis
- gute Anbindung an andere IT-Systeme des Unternehmens
- schnell erlernbarer Umgang mit dem System
- systemgestützte Workflows fördern vereinheitliche Prozesse
- ermöglicht das Umsetzen sehr individueller Prozesse
- ausgeprägte/r Kundenorientierung und -service
> 
> **Ulemper**: Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

## Links

- [View on Capterra](https://www.capterra.no/software/199650/consol-cm-customer-servicce)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/199650/consol-cm-customer-servicce> |
| de-AT | <https://www.capterra.at/software/199650/consol-cm-customer-servicce> |
| de-CH | <https://www.capterra.ch/software/199650/consol-cm-customer-servicce> |
| en | <https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/> |
| en-AE | <https://www.capterra.ae/software/199650/consol-cm-customer-servicce> |
| en-AU | <https://www.capterra.com.au/software/199650/consol-cm-customer-servicce> |
| en-CA | <https://www.capterra.ca/software/199650/consol-cm-customer-servicce> |
| en-GB | <https://www.capterra.co.uk/software/199650/consol-cm-customer-servicce> |
| en-IE | <https://www.capterra.ie/software/199650/consol-cm-customer-servicce> |
| en-IL | <https://www.capterra.co.il/software/199650/consol-cm-customer-servicce> |
| en-IN | <https://www.capterra.in/software/199650/consol-cm-customer-servicce> |
| en-NZ | <https://www.capterra.co.nz/software/199650/consol-cm-customer-servicce> |
| en-SG | <https://www.capterra.com.sg/software/199650/consol-cm-customer-servicce> |
| en-ZA | <https://www.capterra.co.za/software/199650/consol-cm-customer-servicce> |
| fr | <https://www.capterra.fr/software/199650/consol-cm-customer-servicce> |
| fr-BE | <https://fr.capterra.be/software/199650/consol-cm-customer-servicce> |
| fr-CA | <https://fr.capterra.ca/software/199650/consol-cm-customer-servicce> |
| fr-LU | <https://www.capterra.lu/software/199650/consol-cm-customer-servicce> |
| it | <https://www.capterra.it/software/199650/consol-cm-customer-servicce> |
| nb | <https://www.capterra.no/software/199650/consol-cm-customer-servicce> |
| nl | <https://www.capterra.nl/software/199650/consol-cm-customer-servicce> |
| nl-BE | <https://www.capterra.be/software/199650/consol-cm-customer-servicce> |

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