--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Forethought. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Forethought – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kunnskapsbase programvare](/directory/32454/knowledge-base/software) > [Forethought](/software/196175/agatha) # Forethought Canonical: https://www.capterra.no/software/196175/agatha Page: 1 / 2\ Neste: [Next page](https://www.capterra.no/software/196175/agatha?page=2) > Forethought er den mest avanserte generative AI-en for kundeservice, og læres opp ved bruk av unike data fra bedriften din. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Forethought? Forethought betjener kundeservice og driftsteam i mellomstore til store selskaper. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 11 Anmeldelser | | Lett å bruke | 4.5/5 | Based on overall reviews | | Kundestøtte | 4.7/5 | Based on overall reviews | | Verdi for pengene | 4.6/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Forethought Technologies - **Founded**: 2017 ## Commercial Context - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert - **Supported Languages**: arabisk, baskisk, bulgarsk, dansk, engelsk, estisk, finsk, fransk, galisisk, gresk, hebraisk, hindi, indonesisk, irsk, islandsk, italiensk, japansk, kasakhisk, katalansk, kinesisk, koreansk, kroatisk, latvisk, litauisk, malayisk, nederlandsk, norsk, polsk, portugisisk, rumensk, russisk, serbisk, serbisk, slovakisk, slovensk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk, vietnamesisk - **Available Countries**: Australia, Belgia, Brasil, Canada, De forente arabiske emirater, Estland, Finland, Frankrike, Irland, Israel, Italia, Malaysia, Mexico, Nederland, New Zealand, Norge, Singapore, Spania, Storbritannia, Sveits and 4 more ## Funksjoner - AI/maskinlæring - Administrasjon av kundestøttesaker - Aktivitetsdashbord - Automatisert respons - Automatisert ruting - CRM-modul - Chat/meldinger - Chatbot - Dataimport/-eksport - Flerspråklig - Hensiktsgjenkjenning - Kodefri utvikling - Kontekstuell veiledning - Kundestøtte - Naturlig språkbehandling - Overføringer/ruting - Prediktiv analyse - Prosess-/arbeidsflytautomatisering - Rapportering og statistikk - Rapportering/analyse - Samarbeidsverktøy - Sentimentanalyse - Språkdeteksjon - Spørsmålsforslag - Styring av arbeidsflyt - Styring av kunnskapsbase - Third-Party Integrations - Tilbakemeldingsbehandling - Tilpasset merkevarebygging - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding ## Integrations (11 total) - Dialpad - Dialpad Ai Contact Center - HubSpot CRM - HubSpot Service Hub - Kustomer - Salesforce Service Cloud - ServiceNow - ServiceNow IT Service Management - Talkdesk - Zendesk Suite - Zendesk Sunshine ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte ## Category - [Kunnskapsbase programvare](https://www.capterra.no/directory/32454/knowledge-base/software) ## Relaterte kategorier - [Kunnskapsbase programvare](https://www.capterra.no/directory/32454/knowledge-base/software) - [Generativ KI](https://www.capterra.no/directory/34155/generative-ai/software) - [CX programmer](https://www.capterra.no/directory/30671/customer-experience/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Plattform for Conversational AI](https://www.capterra.no/directory/31596/conversational-ai-platform/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13. mars 2026* | E-læring | Recommendation rating: 9.0/10 > > **Fordeler**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Ulemper**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4. desember 2022* | Datamaskin, programvare | Recommendation rating: 7.0/10 > > **Fordeler**: I like how it automates everything and combines your knowledge base. > > **Ulemper**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24. august 2021* | Internett | Recommendation rating: 7.0/10 > > **Fordeler**: Contact deflection rates and configurability to improve quality. > > **Ulemper**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9. mars 2023* | Markedsundersøkelser | Recommendation rating: 9.0/10 > > **Fordeler**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Ulemper**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1. september 2021* | Utskrift | Recommendation rating: 8.0/10 > > **Fordeler**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Ulemper**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page: 1 / 2\ Neste: [Next page](https://www.capterra.no/software/196175/agatha?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/196175/agatha) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data