--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Zoho Assist. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Zoho Assist – Capterra Norge --- Breadcrumb: [Hjem](/) > [Fjernsupport programvare](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.no/software/181775/zoho-assist Page: 1 / 61\ Neste: [Next page](https://www.capterra.no/software/181775/zoho-assist?page=2) > Zoho Assist gir et enkelt og rett frem brukergrensesnitt for å koble til eksterne datamaskiner hvor som helst på kloden. > > Verdict: Rated **4.7/5** by 1496 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Zoho Assist? Outsourcet IT- og MSP-støtte, IT-støtte, kundestøtte. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.7/5** | 1496 Anmeldelser | | Lett å bruke | 4.7/5 | Based on overall reviews | | Kundestøtte | 4.6/5 | Based on overall reviews | | Verdi for pengene | 4.7/5 | Based on overall reviews | | Funksjoner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Zoho - **Founded**: 1996 ## Commercial Context - **Utgangspris**: 480,00 € - **Pricing model**: (Free version available) (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: bulgarsk, engelsk, fransk, italiensk, japansk, kinesisk, koreansk, nederlandsk, portugisisk, spansk, svensk, tradisjonell kinesisk, tysk - **Available Countries**: Afghanistan, Albania, Algerie, Amerikansk Samoa, Andorra, Angola, Anguilla, Antigua og Barbuda, Argentina, Armenia, Aruba, Aserbajdsjan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgia, Belize and 209 more ## Funksjoner - Adgangskontroller/-tillatelser - Administrasjon av kundestøttesaker - Chat/meldinger - Dashbord - Desktop/Browser Sharing - Diagnoseverktøy - Ekstern tilgang/kontroll - Feilsøking - Fildeling - Filoverføring - Fjernovervåking og administrasjon - Fjernstøtte - For MSP-er - HD-audio/-video - Live-chat - Merknader - Mobilskjermdeling - Mobiltilgang - Multikanals kommunikasjon - Opptak - Problemhåndtering - Rapportering og statistikk - Rapportering/analyse - Real-Time Monitoring - Samarbeidsverktøy - Sanntidschat - Selvbetjeningsportal - Serverovervåking - Sikkerhetskopiering og gjenoppretting - Skjermdeling - Skjermdeling i sanntid - Skjermopptak - Tidsplanlegging - Undersøkelser og tilbakemelding - Uovervåket tilgang - Videochat - Videokonferanse - Øktopptak ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Fjernsupport programvare](https://www.capterra.no/directory/30928/remote-support/software) ## Relaterte kategorier - [Fjernsupport programvare](https://www.capterra.no/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.no/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.no/directory/31955/remote-desktop/software) - [ITSM tool](https://www.capterra.no/directory/30676/itsm/software) - [MSP programvare](https://www.capterra.no/directory/30921/msp/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [TeamViewer ONE](https://www.capterra.no/software/122252/teamviewer) — 4.6/5 (11642 reviews) 3. [AnyDesk](https://www.capterra.no/software/149595/anydesk) — 4.6/5 (1799 reviews) 4. [ISL Light](https://www.capterra.no/software/146892/isl-light) — 4.7/5 (779 reviews) 5. [JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Anmeldelser ### "A Reliable and Secure Remote Desktop Solution For Business" — 4.0/5 > **Phalla** | *30. august 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: We've been using Zoho Assist for remote support meeds and it has proven to be very instrumental. The connection is fast, secure and no lagging. It helps when connecting with customer devices to help them configure/troubleshoot or setup software which is convenient and saves time. It maks handling IT maintenance flawless thanks to unattended remote access capabilities. It's compatible with most devices and works across all operating systems making it ideal for business use. > > **Ulemper**: While it's a great tool, it doesn't come without a few shortcomings. I don't like the file transfer limits and often forces users to zip files for smooth transfer. Also the built-in chat feature isn't as functional and needs revamp. > > As an App Developer, Zoho Assist has been resourceful as it makes to possible to connect to customer/user device and help in configuration of software. It saves time and is convenient because I can handle issues at the comfort of my office or home. ----- ### "Reliable, feature-rich remote support tool with excellent value for money" — 5.0/5 > **Artur** | *7. september 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 10.0/10 > > **Fordeler**: Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security \& Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. > > **Ulemper**: Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. > > We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. ----- ### "Convenient Solution for Everyday IT Support" — 4.0/5 > **Charith** | *11. september 2026* | Forretningsutstyr og -tilbehør | Recommendation rating: 9.0/10 > > **Fordeler**: Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. > > **Ulemper**: Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. > > Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30. juli 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 3.0/10 > > **Fordeler**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Ulemper**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25. juli 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 10.0/10 > > **Fordeler**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Ulemper**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- Page: 1 / 61\ Neste: [Next page](https://www.capterra.no/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data