--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Trengo. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Trengo – Capterra Norge --- Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo) # Trengo Canonical: https://www.capterra.no/software/177967/trengo Page: 1 / 2\ Neste: [Next page](https://www.capterra.no/software/177967/trengo?page=2) > Inneholder en innboks der bedrifter kan kommunisere effektivt med kundene via ulike kommunikasjonskanaler på ett sentralt sted. > > Verdict: Rated **4.1/5** by 26 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Trengo? Trengo passer for alle typer selskaper, fra oppstartsbedrifter til konserner, som ønsker å jobbe og kommunisere effektivt med salgsmuligheter, kunder, team og kollegaer. Trengo er lett å bruke og forstå. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.1/5** | 26 Anmeldelser | | Lett å bruke | 4.1/5 | Based on overall reviews | | Kundestøtte | 3.9/5 | Based on overall reviews | | Verdi for pengene | 4.0/5 | Based on overall reviews | | Funksjoner | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Trengo - **Location**: Utrecht, Nederland - **Founded**: 2015 ## Commercial Context - **Utgangspris**: 125,00 € - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, engelsk, fransk, indonesisk, italiensk, nederlandsk, portugisisk, russisk, spansk, tysk - **Available Countries**: Argentina, Australia, Belgia, Brasil, Canada, Chile, Colombia, Costa Rica, Danmark, De forente arabiske emirater, Den dominikanske republikk, Ecuador, Estland, Finland, Frankrike, Grønland, Hellas, Hongkong SAR Kina, Irland, Island and 29 more ## Funksjoner - Administrasjon av tjenestenivåavtaler (SLA) - Alerts/Escalation - Automatisert ruting - Autoresponders - CRM-modul - Chat/meldinger - E-postadministrasjon - Flerspråklig - Forbrukervendt chat i sanntid - Innboksadministrasjon - Kommunikasjonsstyring - Kundedatabase - Kundeengasjement - Kundehistorikk - Live-chat - Makroer/malbaserte svar - Mobiltilgang - Multikanals kommunikasjon - Offline-skjema - Overføringer/ruting - Persontilpassing - Proaktiv chat - Rapportering og statistikk - Rapportering/analyse - Samarbeidsverktøy - Selvbetjeningsportal - Styring av arbeidsflyt - Styring av kunnskapsbase - Telefonsenterstyring - Third-Party Integrations - Tilpasset merkevarebygging - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Varsler/meldinger - Videochat - Videokonferanse ## Integrations (14 total) - Asana - Gmail - HubSpot CRM - Instagram - Mailchimp - Microsoft Outlook - Pipedrive - Shopify - Slack - Telegram - Trello - Twitter/X - WooCommerce - Zapier ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Chat ## Category - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) ## Relaterte kategorier - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.no/directory/30906/customer-engagement/software) - [Customer Success Software](https://www.capterra.no/directory/30961/customer-success/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1723 reviews) ## Anmeldelser ### "Very nice messaging app" — 5.0/5 > **Frits** | *27. januar 2020* | Bilindustri | Recommendation rating: 9.0/10 > > **Fordeler**: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. > > **Ulemper**: They changed their pricing plan, with a half year for existing customers. > > Our clients are helped through various channels, served by Trengo ----- ### "Useful tool in organisations" — 4.0/5 > **Christ** | *21. april 2020* | Engrossalg | Recommendation rating: 9.0/10 > > **Fordeler**: Integration of several communication channels > > **Ulemper**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet > > Good, good support. ----- ### "Lots of potential but needs work" — 3.0/5 > **Josey** | *28. februar 2025* | Reiseliv | Recommendation rating: 3.0/10 > > **Fordeler**: Having all communications in one place (emails, Instagram messages, phone calls) > > **Ulemper**: That you can not have "draft" messages saved, that the calls sometimes drop > > Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. ----- ### "Great feature richt and easy to use software that saves time" — 5.0/5 > **Tim** | *22. april 2020* | Bilindustri | Recommendation rating: 9.0/10 > > **Fordeler**: Everthing in one place with an interface that works like a charm and looks good too. > > **Ulemper**: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. > > Trengo saves us time, brings us closer to our customer and shortens response times. ----- ### "Was not a bad service" — 4.0/5 > **Ericka** | *19. mai 2025* | Medisinsk praksis | Recommendation rating: 10.0/10 > > **Fordeler**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. > > **Ulemper**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. > > We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. ----- Page: 1 / 2\ Neste: [Next page](https://www.capterra.no/software/177967/trengo?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/177967/trengo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data