--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Call Center Studio. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Call Center Studio – Capterra Norge --- Breadcrumb: [Hjem](/) > [Call Center -programvare](/directory/30007/call-center/software) > [Call Center Studio](/software/176017/alotech) # Call Center Studio Canonical: https://www.capterra.no/software/176017/alotech Page: 1 / 3\ Neste: [Next page](https://www.capterra.no/software/176017/alotech?page=2) > Løft kundeservice med skybasert telefonsenterprogramvare. Call Center Studio gir deg muligheten til å betjene kundene fra hvor som helst. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Call Center Studio? Alle kundesentre med mer enn 50 ansatte ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 47 Anmeldelser | | Lett å bruke | 4.7/5 | Based on overall reviews | | Kundestøtte | 4.8/5 | Based on overall reviews | | Verdi for pengene | 4.7/5 | Based on overall reviews | | Funksjoner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Call Center Studio - **Location**: Chicago, USA - **Founded**: 2018 ## Commercial Context - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert - **Supported Languages**: engelsk - **Available Countries**: Argentina, Australia, Belgia, Brasil, Canada, Chile, Colombia, Costa Rica, De forente arabiske emirater, Den dominikanske republikk, Ecuador, Frankrike, Irland, Italia, Luxemburg, Mexico, Nederland, New Zealand, Panama, Peru and 10 more ## Funksjoner - Administrasjon av tjenestenivåavtaler (SLA) - Agentgrensesnitt - Aktivitetsdashbord - Anropslogging - Anropsovervåking - Anropsrapportering - Anropsruting - Anropssporing - Ansattplanlegging - Arbeidsprognoser - Arbeidsstyrkeledelse - Arrangementsutløste handlinger - Automatisert ruting - Automatisk oppringing - Chatbot - Dashbord - Dataimport/-eksport - Datasikkerhet - Delte kontakter - Employee Coaching Tools - Filoverføring - Flere scoringsmodeller - For telefonsentre - KPI-overvåking - Kampanjestyring - Kontaktdatabaser - Kundedatabase - Kundeopplevelsesstyring - Kvalitetsstyring - Køadministrasjon - Listebehandling - Multikanals kommunikasjon - Opptak - Prediktiv ringer - Produktivitetsanalyse - Rapportering/analyse - Samtale-scripting - Samtaleopptak - Samtaletranskripsjon - Selvbetjeningsportal - Strømringer - Styring av arbeidsflyt - Styring av kunnskapsbase - Søk/filter - Talemeldinger - Third-Party Integrations - Tilbakemeldingsbehandling - Tilbakeringingsplanlegging - Tilpassede felter - VoIP ... and 23 more features ## Integrations (24 total) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... and 9 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) ## Relaterte kategorier - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Contact Management Software](https://www.capterra.no/directory/30016/contact-management/software) - [Telefoni software](https://www.capterra.no/directory/30084/telephony/software) ## Alternativer 1. [Bitrix24](https://www.capterra.no/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [Genesys Cloud CX](https://www.capterra.no/software/21409/genesys-cloud) — 4.3/5 (264 reviews) 3. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1783 reviews) ## Anmeldelser ### "Call Center Studio makes our deployment easier." — 5.0/5 > **Louis** | *29. desember 2021* | Forbrukertjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful. > > **Ulemper**: The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change. > > Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can. ----- ### "Aylin Kılıç -Planing Manager" — 4.0/5 > **AYLİN** | *30. oktober 2020* | Internett | Recommendation rating: 10.0/10 > > **Fordeler**: User Friendly, simple, wide report opportunity, containing new technologies, accelerating > > **Ulemper**: There may be information boxes in the menus > > overall comfortable to use, not complicated ----- ### "Good software, can improve." — 3.0/5 > **Verifisert anmelder** | *30. november 2018* | Internett | Recommendation rating: 8.0/10 > > **Fordeler**: As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc. > > **Ulemper**: Sometimes there are some interference in the calls. > > Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission. ----- ### "Great system for monitoring calls and keeping track of representatives stats" — 4.0/5 > **Verifisert anmelder** | *16. juli 2021* | Telekommunikasjon | Recommendation rating: 9.0/10 > > **Fordeler**: I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing. > > **Ulemper**: It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at > > Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need. ----- ### "Good product, value for money" — 4.0/5 > **Gülsen** | *17. desember 2021* | Økonomiske tjenester | Recommendation rating: 8.0/10 > > **Fordeler**: When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound \& outbound communication to it, we can customise many things \& add rules. That's why we like it. > > **Ulemper**: Interface for the user is a bit complicated. It should be much easier to find what you are looking for. ----- Page: 1 / 3\ Neste: [Next page](https://www.capterra.no/software/176017/alotech?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/176017/alotech) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data