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velge bedre programvare
Call Center Studio
Hva er Call Center Studio?
Løft kundeservice med skybasert telefonsenterprogramvare. Det er viktigere enn noensinne å drive en effektiv virksomhet. Call Center Studio leverer skybasert telefonsenterprogramvare, slik at kundene kan betjenes fra hvor som helst.
Med det intuitive grensesnittet kan du enkelt sette opp og trene ansatte på få minutter. Lytt til opptak, og bruk AI-verktøy for å gi kundene en bedre opplevelse.
Med kraftig rapportering og superresponsiv kundeservice får du kundestøtte 24/7 fra et dedikert team.
Hvem benytter Call Center Studio?
Alle kundesentre med mer enn 50 ansatte
Er du usikker på Call Center Studio?
Sammenlign med et populært alternativ
Call Center Studio
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Anmeldelser av Call Center Studio
Call Center Studio makes our deployment easier.
Kommentarer: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Fordeler:
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Ulemper:
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Call Center Studio Experience ( 4 years )
Kommentarer: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Fordeler:
very easy to use and economically inexpensive. I can get support very fast.
Ulemper:
This software is under the minuscule. I've been fine for 4 years.
Good software, can improve.
Kommentarer:
Very practical for someone who need hourly, daily report.
Has all features for tracking, control and supervission.
Fordeler:
As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc.
Ulemper:
Sometimes there are some interference in the calls.
Aylin Kılıç -Planing Manager
Kommentarer: overall comfortable to use, not complicated
Fordeler:
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
Ulemper:
There may be information boxes in the menus
Great system for monitoring calls and keeping track of representatives stats
Kommentarer: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.
Fordeler:
I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.
Ulemper:
It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at
