Zoho SalesIQ

It's a great way to interact with our customers as CSM

Fordeler:

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.

Ulemper:

I find a bit hard to find a chat I just closed, but it's a minimal thing.

Good tool integrated in the Zoho suite

Fordeler:

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Ulemper:

The chat window is not very customizable and reporting is not easy to manipulate.

Helps in managing live chat, but wish we could have more automation

Fordeler:

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Ulemper:

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

Great platform for great price

Kommentarer: Great, easy to use, easy to setup platform.

Fordeler:

Live monitoring ob mobile, apple tv and desktop clients.

Ulemper:

ChatGPT integration is not great and expensive.

A product what makes customers smile and connect

Kommentarer: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Fordeler:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Ulemper:

Customer support should be improved. We may not require all the time. But this has to taken care.

Best in class chat comes like phone call

Fordeler:

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Ulemper:

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Best tool for Pro-Active Prospect Farming

Fordeler:

1. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success.

Ulemper:

1. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time.

Zoho SalesIQ is essential for online customer service

Kommentarer: Excellent performance with vey minimum or no issues at all.

Fordeler:

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Ulemper:

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

this is NOT just a chat program

Kommentarer: you close deals.

Fordeler:

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Ulemper:

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Customers love our quick response

Kommentarer: Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Ulemper:

So far no complaints. Salesiq does what we need.

It's like fishing with dynamite

Kommentarer: We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website.

Fordeler:

What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It’s almost perfect.

Ulemper:

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

Handy Chat Software

Fordeler:

You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software.

Ulemper:

Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy.

Zoho Chat

Kommentarer: Seamless chat service for our customer service and sales agents.

Fordeler:

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Ulemper:

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Best tool for website visitor tracking and live chat

Fordeler:

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Ulemper:

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Great scalable system

Kommentarer: We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30%..

Fordeler:

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

Ulemper:

The configuration with our sites were a bit difficult, especially with wordpress.

Direct chat with people on the website

Kommentarer: Quite good. have had some good leads from using the live chat bot

Fordeler:

It allows me to know who is on our website, for how long, if they are recurrent visitors, etc

Ulemper:

the ID of the visitors only is known if they are processed on the CRM

Sales IQ from ZOHO is good!

Kommentarer: Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do.

Fordeler:

Easy to use. Low cost. Easy to setup / integrate.

Ulemper:

Clunky backend to admin (it's not intuitive where you update the system settings). Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly.

Zoho customer engagement tool

Kommentarer: We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

Fordeler:

Allows customer engagement which helps with the selling process as well as building customer relationships.

Ulemper:

Chats sometimes come in without notification which may result in failure to respond to some chats.

Work very well as standard chat platform

Fordeler:

Good tracking visitor activity and very complete set of tools to configure the chat.

Ulemper:

A bit complicated UX when you have to setup advanced functionality

Chat made the way it must be!!

Fordeler:

You can integrate this tool into your website to always help your customers real-time whenever they need you.

Ulemper:

Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

Works awesome for basic chat and integrates with CRM

Fordeler:

Like that it integrates seamlessly with CRMq

Ulemper:

I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations

Knowing more about your visits

Fordeler:

I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it.

Ulemper:

We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard.

Close follow-up

Fordeler:

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

Ulemper:

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

Easy to use tool that provides useful information

Kommentarer: Website and visitor behavior tracking, chat feature, and automated alerts.

Fordeler:

The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track.

Ulemper:

The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.

Learning to improve customer service

Kommentarer: Close visites monitoring, better customer service.

Fordeler:

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

Ulemper:

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.