--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Zendesk Suite. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Zendesk Suite – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.no/software/164283/zendesk Page: 1 / 165\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) > Zendesk tilbyr den komplette kundeserviceløsningen som er enkel å bruke og skalerer med bedriften din. > > Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Zendesk Suite? Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4094 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 4.3/5 | Based on overall reviews | | Verdi for pengene | 4.2/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Utgangspris**: 115,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Danmark, Filippinene, Frankrike, Hongkong SAR Kina, India, Irland, Italia, Japan, Kina, Mexico, Nederland, New Zealand, Singapore, Spania, Storbritannia, Sveits and 5 more ## Funksjoner - Administrasjon av salgsmuligheter - Aktivitetsdashbord - Aktivitetssporing - Anropslogging - Anropsovervåking - Anropsruting - Automatisert ruting - Automatisk samtaledistribusjon - Billettadministrasjon - Brukssporing/-analyse - Catalog Management - Chat/meldinger - Datatelefoniintegrasjon - Eiendelssporing - For forsikringsbransjen - Forbrukervendt chat i sanntid - Helsescore - Hendelseshåndtering - Innholdsstyring - Kontaktadministrasjon - Kontoadministrering - Kundedatabase - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kundestøtte - Kunnskapsstyring - Live-chat - Multikanals datainnsamling - Onboarding - Oppdragsstyring - Oppfølging av salgsmuligheter - Oppgavebehandling - Opptak - Overvåking av klager - Proaktiv chat - Problemsporing - SMS-meldinger - Samarbeidsverktøy - Samtale-scripting - Samtaleopptak - Styring av kunnskapsbase - Talemeldinger - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 60 more features ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) ## Relaterte kategorier - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23. mars 2026* | Forsikring | Recommendation rating: 9.0/10 > > **Fordeler**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Ulemper**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30. mars 2026* | Engrossalg | Recommendation rating: 6.0/10 > > **Fordeler**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Ulemper**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verifisert anmelder** | *16. februar 2026* | Markedsføring og reklame | Recommendation rating: 7.0/10 > > **Fordeler**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Ulemper**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Zendesk Suite is an Organized and Outstanding Customer Service Platform" — 5.0/5 > **Sergio** | *17. juli 2026* | Personlige tjenester og familietjenester | Recommendation rating: 10.0/10 > > **Fordeler**: Zendesk Suite is an outstanding customer service platform that has impressive and friendly features. I like the ease of customization of Zendesk Suite. > > **Ulemper**: Zendesk Suite's features are easy to understand and top-notch. Moreover, I enjoy Zendesk Suite's features because they are flawless. > > To be honest, Zendesk Suite has been the most reliable customer service platorm ever. The experience is phenomenal. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Ulemper**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- Page: 1 / 165\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data