--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Zendesk Suite. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Zendesk Suite – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.no/software/164283/zendesk Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) > Zendesk tilbyr den komplette kundeserviceløsningen som er enkel å bruke og skalerer med bedriften din. > > Verdict: Rated **4.4/5** by 4077 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Zendesk Suite? Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4077 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 4.3/5 | Based on overall reviews | | Verdi for pengene | 4.2/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Utgangspris**: 39,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Danmark, Filippinene, Frankrike, Hongkong SAR Kina, India, Irland, Italia, Japan, Kina, Mexico, Nederland, New Zealand, Singapore, Spania, Storbritannia, Sveits and 5 more ## Funksjoner - Administrasjon av salgsmuligheter - Aktivitetsdashbord - Aktivitetssporing - Anropslogging - Anropsovervåking - Anropsruting - Automatisert ruting - Automatisk samtaledistribusjon - Billettadministrasjon - Brukssporing/-analyse - Catalog Management - Chat/meldinger - Datatelefoniintegrasjon - Eiendelssporing - For forsikringsbransjen - Forbrukervendt chat i sanntid - Helsescore - Hendelseshåndtering - Innholdsstyring - Kommentarer/notater - Kontaktadministrasjon - Kundedatabase - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kundestøtte - Kunnskapsstyring - Live-chat - Multikanals datainnsamling - Onboarding - Oppdragsstyring - Oppgavebehandling - Opptak - Overvåking av klager - Proaktiv chat - Problemsporing - SMS-meldinger - Samarbeidsverktøy - Samtale-scripting - Samtaleopptak - Slippstyring - Styring av kunnskapsbase - Talemeldinger - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) ## Relaterte kategorier - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18773 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Ulemper**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Ulemper**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- ### "Great at Customer Service Workflow" — 4.0/5 > **Christine** | *13. april 2026* | Helse, velvære og trening | Recommendation rating: 7.0/10 > > **Fordeler**: It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management. > > **Ulemper**: Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix. > > Very helpful in simplifying customer service workflow. If they could solve the filtering issues, I’d give them another star. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verifisert anmelder** | *16. februar 2026* | Markedsføring og reklame | Recommendation rating: 7.0/10 > > **Fordeler**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Ulemper**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Good Ticketing System That Offers Good Perks" — 4.0/5 > **Verifisert anmelder** | *15. desember 2025* | Mat og drikke | Recommendation rating: 9.0/10 > > **Fordeler**: The ability to add/track time spent on tickets, tagging other agents on tickets, and merging tickets if needed. > > **Ulemper**: Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself. > > An overall good experience which gives you several options/abilities to make resolving tickets seamless. ----- Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data