--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Zendesk Suite. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Zendesk Suite – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.no/software/164283/zendesk Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) > Zendesk tilbyr den komplette kundeserviceløsningen som er enkel å bruke og skalerer med bedriften din. > > Verdict: Rated **4.4/5** by 4080 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Zendesk Suite? Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4080 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 4.3/5 | Based on overall reviews | | Verdi for pengene | 4.2/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Utgangspris**: 115,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Danmark, Filippinene, Frankrike, Hongkong SAR Kina, India, Irland, Italia, Japan, Kina, Mexico, Nederland, New Zealand, Singapore, Spania, Storbritannia, Sveits and 5 more ## Funksjoner - Administrasjon av salgsmuligheter - Aktivitetsdashbord - Aktivitetssporing - Anropslogging - Anropsovervåking - Anropsruting - Automatisert ruting - Billettadministrasjon - Brukssporing/-analyse - CRM-modul - Catalog Management - Chat/meldinger - Datatelefoniintegrasjon - Eiendelssporing - For forsikringsbransjen - Forbrukervendt chat i sanntid - Helsescore - Hendelseshåndtering - Innholdsstyring - Kommentarer/notater - Kontaktadministrasjon - Kundedatabase - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kunnskapsstyring - Live-chat - Multikanals datainnsamling - Onboarding - Oppdragsstyring - Oppgavebehandling - Opptak - Overvåking av klager - Proaktiv chat - Problemsporing - SMS-meldinger - Samarbeidsverktøy - Samtale-scripting - Samtaleopptak - Selvbetjeningsportal - Slippstyring - Styring av kunnskapsbase - Talemeldinger - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) ## Relaterte kategorier - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18785 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1724 reviews) 5. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Ulemper**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 8.0/10 > > **Fordeler**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Ulemper**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Zendesk solves customer support issues" — 3.0/5 > **Anna** | *6. april 2026* | Helse, velvære og trening | Recommendation rating: 5.0/10 > > **Fordeler**: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets. > > **Ulemper**: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail. ----- ### "Moment of Zen" — 5.0/5 > **Mai** | *27. mars 2026* | Reiseliv | Recommendation rating: 10.0/10 > > **Fordeler**: I love the messaging feature that allows me to connect with clients via multiple platforms. Social, email and even live chat. > > **Ulemper**: No cons- I will admit I'm just starting to use it so the learning curve is there but feels like I can adapt and learn quickly. > > Zendesk definitely feels like a modern approach to customer service\! It's a super streamlined model with AI support that creates a fresh way to elevate the customer journey. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Ulemper**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data