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Zendesk Suite
Hva er Zendesk Suite?
Oppgrader kundeservice med Zendesk, alt-i-ett-støtteprogramvaren som leverer eksepsjonelle opplevelser. Med intuitive selvbetjeningsverktøy og AI-chattefunksjoner som strømlinjeformer kundestøtte, ser 60 % av kundene en økning i CSAT og 85 % får bedre innsyn i den interne driften etter implementering av Zendesk. Gi selvbetjening og støtte på tvers av kanaler, slik at det er enkelt for kundene å få de svarene de trenger raskt og når de trenger dem.
Hvem benytter Zendesk Suite?
Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift.
Er du usikker på Zendesk Suite?
Sammenlign med et populært alternativ
Zendesk Suite
Andre gode alternativer til Zendesk Suite
Anmeldelser av Zendesk Suite
Complete ticketing tool
Kommentarer: Fine , reliable and organized ticketing tool with sla management and to keep track of status and accurate timeline of all the support tickets. Easy to configure and automate responses on the tickets.
Fordeler:
Highly performant ticket tool with complete options. Easy login through SSO and reliable tool. Can easily configure profile , signature and automated replies in tickets.
Ulemper:
On mobile and personal hotspot internet it works little slow.
Vurderte alternativer:
A good easy to use platform
Fordeler:
It's clear and simple to use interface and it's a clearly developed product with a good set of core features, which actually work unlike other platforms.
Ulemper:
The extra cost for additional features, would prefer a more feature reach lower tiered pricing level
Zendesk- Pros & Cons
Kommentarer: Overall a good tool to organize several incoming/outgoing communications in one hub
Fordeler:
Easy to navigate, tickets translate information clearly & can handle many users
Ulemper:
Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues
All in one package for customer support and external documentation
Fordeler:
Zendesk offers a easy-to-use and complete feature set for customer support and external documentation. All of which is maintainable by non-technical people.
Ulemper:
The set-up and fine-tuning to your specific process might require some time to figure. While their rule engine is super flexible, it requires some getting used to.
Vurderte alternativer:
The support tool with extra everything
Kommentarer:
We have tried several support tools for best possible support to our customer.
Zendesk Suite have everything bundled so you don't need to use diffrent tools
Fordeler:
It's easy to use and have everything you need for your Customer Service
Ulemper:
Nothing really bad about it, maybe the UI could be better sometimes.
