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Zendesk Suite

Zendesk Suite

Hva er Zendesk Suite?

Zendesk Suite er kundeserviceløsningen som er enkel å bruke og skalerer med bedriften din. I gjennomsnitt øker selskaper som bruker Zendesk, kundetilfredsheten med 25 % og agentproduktiviteten med 30 % – uansett skala. Kundeinteraksjonene dine bor i et enkelt grensesnitt med funksjoner som webwidgets, forhåndsdefinerte svar på spørsmål og mer. Kom i gang og kjør raskt. Zendesk Suite inkluderer system for spørsmål og svar, hjelpesenter, fellesskapsforum, meldinger, snakk, utforsk og Sunshine-samtaler.

Hvem benytter Zendesk Suite?

Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift.

Zendesk Suite-programvare – 1
Zendesk Suite-programvare – 2
Zendesk Suite-programvare – 3
Zendesk Suite-programvare – 4

Er du usikker på Zendesk Suite? Sammenlign med et populært alternativ

Zendesk Suite

Zendesk Suite

4,4 (3 848)
USD 55,00
måned
Gratisversjon
Gratis prøveperiode
183
245
4,3 (3 848)
4,2 (3 848)
4,3 (3 848)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
USD 9,00
måned
Gratisversjon
Gratis prøveperiode
467
34
4,5 (4 626)
4,3 (4 626)
4,5 (4 626)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

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Anmeldelser av Zendesk Suite

Gjennomsnittlig score

Samlet
4,4
Lett å bruke
4,3
Kundeservice
4,3
Funksjoner
4,4
Verdi for pengene
4,2

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
55%
4
34%
3
8%
2
2%
1
1%
Oscar
Oscar
Manager i Mexico
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Zendesk = Great help desk

5,0 for 2 år siden

Kommentarer: We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2 subscriptions.
It has allowed us to keep a good control of our service and has allowed us to improve response times and quality of service, since the reports help to keep each Ticket impartially between us and the clients.

Fordeler:

It is easy to use. When new engineers arrive, it is very fast to register them in the portal so that they can begin to attend support tickets. For customers it is a tool that allows you to keep track of the hours that are billed according to the Tickets and even with the reports you can keep track of who reports and who fails to report.

Ulemper:

The licensing scheme could improve. In particular, we have two subscriptions to Zendesk, one for use by external clients and one for our internal users. For our internal users we do not require so many functionalities, only the basics, but among what we require is the chat service, only for this we have to jump to a subscription scheme that increases internal costs. Having this feature from the lowest script would be a good thing for us.

Rajesh Kumar
Rajesh Kumar
BI Developer i Irland
Verifisert LinkedIn-bruker
Forsikring, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Good Tool for Support Tickets, Live Chat and Messaging

4,0 for 2 måneder siden Ny

Kommentarer: A good tool to communicate with the customers and also internal communication in Contact Center

Fordeler:

I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end

Ulemper:

Lack of Option for extracting some of the data via API which is available in their website Dashboard

Ander
Operations Specialist i Estland
Økonomiske tjenester, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Zendesk in FinTech

3,0 for 2 måneder siden Ny

Kommentarer: It has its ups and downs but in general it is working quite nicely and the topics that can be complained about are usually not a deal breaker.

Fordeler:

The general ticket solutions and the possibilities that are within Suite are a good one if you are working in a team. Everyone can have access and also share feedback.

Ulemper:

Few features are very basic are seen as premium (cost extra). For example forwarding a case on an email costs extra.

Andrew
Andrew
Chief Executive Officer i USA
Verifisert LinkedIn-bruker
Datamaskin, programvare, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great System for Support Ticket Management

4,0 for 4 måneder siden

Kommentarer: Overall, our experience with Zendesk as a support ticketing system has been good. While a bit expensive for the amount of features we use, the integrations and automations available work well with our current client workflow and processes.

Fordeler:

Zendesk offers a lot of great automations and integrations that are essential to running a successful support desk. Custom automated responses based on ticket criteria help reduce admin time spent updating tickets, and give clients instant recognition that they request has been received. The Zendesk integration with Jira is extremely helpful for managing new support tickets within an existing or ongoing project. New Zendesk tickets can be easily imported into existing Jira projects for seamless workflow.

Ulemper:

Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need a lot of individual users to manage workflow, then Zendesk will not be a very affordable option, as you will be charges for each individual user. The admin panel is also a bit cumbersome to manage, as there are separate systems for managing tickets and managing automations/workflows. A combined or condense admin panel would provide a much better user interface for admin and service agents.

Verifisert anmelder
Verifisert LinkedIn-bruker
Matproduksjon, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Very Advanced Customer Support Solution

5,0 for 2 måneder siden Ny

Kommentarer: We're more than happy with Zendesk as our main customer support software. We have a team of 5 - 10 support personnel altogether that mainly work with email and phone support. It logs activities automatically and sends them to our CRM with close to no issues. It's also got good performance and great uptime, and a good number of automation and customization options. Great tool overall

Fordeler:

The workflow recipes were a great help for us in the beginning. We knew we wanted to set up workflows for assignment and alerts, but it gave us so many more ideas for what we could automate. We have workflows for automated ticketing, routing, scheduling, etc. These also work as expected almost all the time.

Ulemper:

The interface is starting to get a bit old, especially compared to some of the newer support tools