--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Alcea Helpdesk. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Alcea Helpdesk – Capterra Norge --- Breadcrumb: [Hjem](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.capterra.no/software/163894/fit-helpdesk > Alcea HelpDesk er et komplett sporingssystem som inkluderer problemsporing, kunnskapsbase, kontrakt og mulighetssporing > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Alcea Helpdesk? Ideelt for selskaper som har et krav om å spore rapporterte elementer, og som bidrar til å forbedre kundeservicen og ytelsen til interne team. Den betjener små til mellomstore bedrifter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **5.0/5** | 3 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 5.0/5 | Based on overall reviews | | Verdi for pengene | 5.0/5 | Based on overall reviews | | Funksjoner | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Alcea Technologies - **Location**: Ottawa, Canada - **Founded**: 1997 ## Commercial Context - **Utgangspris**: 20,00 CAD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Windows (lokalt), Linux (lokalt), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk - **Available Countries**: Argentina, Australia, Belgia, Brasil, Canada, Chile, Colombia, Costa Rica, Danmark, De forente arabiske emirater, Den dominikanske republikk, Ecuador, Finland, Frankrike, Hellas, Irland, Israel, Italia, Luxemburg, Mexico and 22 more ## Funksjoner - Alerts/Escalation - Styring av kunnskapsbase ## Support Options - Chat ## Category - [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software) ## Alternativer 1. [Zoho Assist](https://www.capterra.no/software/181775/zoho-assist) — 4.7/5 (1375 reviews) 2. [TeamViewer ONE](https://www.capterra.no/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Anmeldelser ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29. januar 2018* | Recommendation rating: 10.0/10 > > **Fordeler**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Ulemper**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1. november 2017* > > **Fordeler**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Ulemper**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26. januar 2018* | Detaljhandel | Recommendation rating: 9.0/10 > > **Fordeler**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Ulemper**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Links - [View on Capterra](https://www.capterra.no/software/163894/fit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data