MailClark

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Fordeler:

I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Ulemper:

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Kommentarer: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Fordeler:

Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Ulemper:

I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Great slack app

Kommentarer: Emails in one place

Fordeler:

Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

It just works, and it keeps getting better

Kommentarer: All communications in one channel : slack!

Fordeler:

I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Ulemper:

Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Great addition to our Slack team

Kommentarer: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Fordeler:

It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Ulemper:

Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.