---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med InMoment. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
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title: Pris, anmeldelser og vurderinger for InMoment – Capterra Norge
---

Breadcrumb: [Hjem](/) > [Business Intelligence (BI) verktøy](/directory/23/business-intelligence/software) > [InMoment](/software/160599/inmoment)

# InMoment

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> Administrasjonsverktøy for kundeservice som hjelper virksomheten med personlig tilpasning gjennom daglig støtte og analyse.
> 
> Verdict: Rated **4.3/5** by 29 users. Top-rated for **Sannsynlighet for anbefaling**.

-----

## Overview

### Hvem benytter InMoment?

Nettbasert løsning for administrasjon av kundeservice for alle bedrifter som hjelper med kundelojalitet, tekstanalyse, forretningsinnsikt og spørreundersøkelser.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.3/5** | 29 Anmeldelser |
| Lett å bruke | 4.1/5 | Based on overall reviews |
| Kundestøtte | 4.3/5 | Based on overall reviews |
| Verdi for pengene | 4.0/5 | Based on overall reviews |
| Funksjoner | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: InMoment

## Commercial Context

- **Pricing model**:  (Gratis prøveperiode)
- **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: dansk, engelsk, finsk, fransk, gresk, hebraisk, italiensk, japansk, khmer, kinesisk, koreansk, kroatisk, latvisk, litauisk, malayisk, nederlandsk, norsk, polsk, portugisisk, rumensk, russisk, serbisk, serbisk, slovakisk, slovensk, spansk, svensk, thai, tradisjonell kinesisk, tyrkisk, tysk, ukrainsk, ungarsk, urdu, vietnamesisk
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Aserbajdsjan, Australia, Bahrain, Bangladesh, Belarus, Belgia, Bhutan, Bosnia-Hercegovina, Brunei, Bulgaria, Canada, Danmark, De amerikanske jomfruøyene, Det palestinske området, Estland, Fiji and 87 more

## Funksjoner

- AI/maskinlæring
- API
- Ad hoc-rapportering
- Aktivitetsdashbord
- Anonym tilbakemelding
- Anropssporing
- Behandling av negative tilbakemeldinger
- Benchmarking
- Dashbord
- Dataimport/-eksport
- Datavisualisering
- Employee Coaching Tools
- Engasjementssporing
- Flere datakilder
- Gjennomgangsforespørsel
- Gjennomgangsovervåking
- Gjennomgangsvarsling
- Integrasjon av sosiale medier
- Konkurransedyktig analyse
- Kundeopplevelsesstyring
- Kundesegmentering
- Multikanals datainnsamling
- Målstyring
- NPS-undersøkelsestruktur
- Naturlig språkbehandling
- Naturlig språksøk
- Notatstyring
- Overvåking
- Overvåking av sosiale medier
- Persontilpassing
- Pulsundersøkelser
- Rapportering og statistikk
- Rapportering/analyse
- Real-Time Analytics
- Responshåndtering
- Review Sharing
- Samtaleopptak
- Sentimentanalyse
- Sosial deling
- Strategisk planlegging
- Søk/filter
- Søkeordsporing
- Third-Party Integrations
- Tilbakemeldingsbehandling
- Tilpassede maler
- Undersøkelser og tilbakemelding
- Undersøkelses-/meningsmålingsstyring
- Varsler/meldinger
- Visuell analyse
- Ytelsesstatistikk

... and 8 more features

## Integrations (81 total)

- AWS Systems Manager
- Alchemer
- Apple Business Essentials
- Auth0
- BambooHR
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- ClickSend
- Contentsquare
- Coupa
- Custify
- Databricks
- Deputy
- Docparser

... and 66 more integrations

## Support Options

- E-post/hjelpesenter
- Kunnskapsbase
- Telefonstøtte
- Døgnet rundt

## Category

- [Business Intelligence (BI) verktøy](https://www.capterra.no/directory/23/business-intelligence/software)

## Relaterte kategorier

- [Business Intelligence (BI) verktøy](https://www.capterra.no/directory/23/business-intelligence/software)
- [CX programmer](https://www.capterra.no/directory/30671/customer-experience/software)
- [Text Mining Software](https://www.capterra.no/directory/30933/text-mining/software)
- [NPS-software](https://www.capterra.no/directory/32075/nps/software)
- [Employee Engagement Software](https://www.capterra.no/directory/30817/employee-engagement/software)

## Alternativer

1. [Jotform](https://www.capterra.no/software/158456/jotform-4-0) — 4.7/5 (2928 reviews)
2. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Alchemer](https://www.capterra.no/software/72549/alchemer) — 4.5/5 (393 reviews)
4. [XM for Customer Experience](https://www.capterra.no/software/152924/customer-frontlines) — 4.6/5 (255 reviews)

## Anmeldelser

### "Inmoment for recognition" — 4.0/5

> **Vineet** | *29. desember 2025* | Detaljhandel | Recommendation rating: 8.0/10
> 
> **Fordeler**: The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly
> 
> **Ulemper**: When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly
> 
> Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service

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### "One of the best around and employees who care" — 4.0/5

> **Jace** | *16. desember 2024* | Datamaskin, programvare | Recommendation rating: 8.0/10
> 
> **Fordeler**: The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support \& training team are amazing.
> 
> **Ulemper**: The lack of innovation. Their core products are awesome and work flawlessly but what comes next?
> 
> There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.

-----

### "Bad experiences (UX DX CX) at inMoment" — 1.0/5

> **Jerdeng** | *15. september 2026* | Design | Recommendation rating: 0.0/10
> 
> **Fordeler**: No things are positive for InMoment, at all. It is only good at troubling peoples, where in d midst of time / energy heavily spent, it kick us out
> 
> Did surveys managed by InMoment, don't waste your time \& energy at all\! InMoment just simply kick peoples out, in the midst of the surveys. Be aware\!\!\!\!\!\!\!\!\!
overall experience with InMoment, are all negative experiences

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### "Great for what it is." — 5.0/5

> **Andrew** | *28. august 2023* | Forsikring | Recommendation rating: 10.0/10
> 
> **Fordeler**: Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.
> 
> **Ulemper**: Nothing really, product is great and fits our needs.

-----

### "Feedback - Good or bad, make it into a positive with InMoment" — 5.0/5

> **Joanne** | *22. oktober 2025* | Farmasi | Recommendation rating: 10.0/10
> 
> **Fordeler**: Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals.
> 
> **Ulemper**: I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :)
> 
> Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location.

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## Links

- [View on Capterra](https://www.capterra.no/software/160599/inmoment)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/160599/inmoment> |
| de-AT | <https://www.capterra.at/software/160599/inmoment> |
| de-CH | <https://www.capterra.ch/software/160599/inmoment> |
| en | <https://www.capterra.com/p/160599/InMoment/> |
| en-AE | <https://www.capterra.ae/software/160599/inmoment> |
| en-AU | <https://www.capterra.com.au/software/160599/inmoment> |
| en-CA | <https://www.capterra.ca/software/160599/inmoment> |
| en-GB | <https://www.capterra.co.uk/software/160599/inmoment> |
| en-IE | <https://www.capterra.ie/software/160599/inmoment> |
| en-IL | <https://www.capterra.co.il/software/160599/inmoment> |
| en-IN | <https://www.capterra.in/software/160599/inmoment> |
| en-NZ | <https://www.capterra.co.nz/software/160599/inmoment> |
| en-SG | <https://www.capterra.com.sg/software/160599/inmoment> |
| en-ZA | <https://www.capterra.co.za/software/160599/inmoment> |
| es | <https://www.capterra.es/software/160599/inmoment> |
| es-AR | <https://www.capterra.com.ar/software/160599/inmoment> |
| es-CL | <https://www.capterra.cl/software/160599/inmoment> |
| es-CO | <https://www.capterra.co/software/160599/inmoment> |
| es-CR | <https://www.capterra.co.cr/software/160599/inmoment> |
| es-DO | <https://www.capterra.do/software/160599/inmoment> |
| es-EC | <https://www.capterra.ec/software/160599/inmoment> |
| es-MX | <https://www.capterra.mx/software/160599/inmoment> |
| es-PA | <https://www.capterra.com.pa/software/160599/inmoment> |
| es-PE | <https://www.capterra.pe/software/160599/inmoment> |
| fr | <https://www.capterra.fr/software/160599/inmoment> |
| fr-BE | <https://fr.capterra.be/software/160599/inmoment> |
| fr-CA | <https://fr.capterra.ca/software/160599/inmoment> |
| fr-LU | <https://www.capterra.lu/software/160599/inmoment> |
| ja | <https://www.capterra.jp/software/160599/inmoment> |
| nb | <https://www.capterra.no/software/160599/inmoment> |

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