18 års erfaring med å hjelpe bedrifter
velge bedre programvare

InMoment

InMoment

Hva er InMoment?

Skybasert løsning som tilbyr ledertavle, medarbeiderkommunikasjon og muligheter for medarbeiderlojalitetsmodellering.

Hvem benytter InMoment?

Nettbasert løsning for administrasjon av kundeservice for alle bedrifter som hjelper med kundelojalitet, tekstanalyse, forretningsinnsikt og spørreundersøkelser.

InMoment-programvare – 1
InMoment-programvare – 2
InMoment-programvare – 3
InMoment-programvare – 4

Er du usikker på InMoment? Sammenlign med et populært alternativ

InMoment

InMoment

4,3 (23)
Fant ingen priser
Gratisversjon
Gratis prøveperiode
115
77
4,1 (23)
4,2 (23)
4,6 (23)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
1 500,00 USD
år
Gratisversjon
Gratis prøveperiode
143
38
4,4 (250)
4,5 (250)
4,7 (250)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

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Hootsuite
Funksjoner med best vurdering
Administrasjon av flere kontoer
Innleggsplanlegging
Integrasjon av sosiale medier
Genesys Cloud CX
Funksjoner med best vurdering
Automatisk samtaledistribusjon
Samtaleopptak
Telefonsenterstyring

Anmeldelser av InMoment

Gjennomsnittlig score

Samlet
4,3
Lett å bruke
4,1
Kundeservice
4,6
Funksjoner
4,0
Verdi for pengene
4,2

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
57%
4
26%
3
13%
2
4%
Stavros
Stavros
Manager, Customer Experience Research i Canada
Verifisert LinkedIn-bruker
Telekommunikasjon, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

MaritzCX is a great CFM/EFM/CX partner!

5,0 for 6 år siden

Kommentarer: TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Fordeler:

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Ulemper:

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

Jace
Sr. Project Manager i USA
Datamaskin, programvare, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

One of the best around and employees who care

4,0 for 2 måneder siden Ny

Kommentarer: There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.

Fordeler:

The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing.

Ulemper:

The lack of innovation. Their core products are awesome and work flawlessly but what comes next?

Ana
Sr Customer Experience Specialist i USA
Forsikring, 201–500 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Not worth the price

2,0 for 10 måneder siden

Kommentarer: Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.

Fordeler:

Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.

Ulemper:

How difficult and slow it was to accomplish anything.

Andrew
Customer Experience Analyst i USA
Forsikring, 501–1 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Great for what it is.

5,0 i fjor

Fordeler:

Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.

Ulemper:

Nothing really, product is great and fits our needs.

Svar fra InMoment

i fjor

Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform.

Jay
Data Analyst i USA
Vann og strøm, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

WaterOne - Data Analyst review

5,0 i fjor

Kommentarer: Customer Support is outstanding. I do know the Customer Service managers really use the alerts to resolve issues with dissatisfied customers.

Fordeler:

Alerts for both managers and reps. Ease of adding/removing staff. The ability to automate a batch process our end to extract the data and have it smoothly FTP over to InMoment.

Ulemper:

Would be nice to be able to automate reports to be run on specific dates and emailed to the requestor.

Svar fra InMoment

i fjor

Hi Jay! Thank you for taking the time to leave us a review on Capterra. We are thrilled you enjoy our platform. Customer satisfaction is our number one priority! Thank you for leaving us feedback, we will pass along to our team.

Sherri
Director of Guest Experience i USA
Gambling og kasino, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

In Moment- 3 yr customer

4,0 for 2 år siden

Fordeler:

I like getting recent feedback from the guests and being able to identify trends or confirm hunches around issues that could be affecting our service levels. I also like the instant notifications when guests leave feedback so we're able to acknowledge and address in real time. Lastly, I have a phenominal account rep (Karl T) and honestly, he has made a world of difference with my engagement with the platform.

Ulemper:

Cannot build my own reports without having to request it thru them. My account rep is highly responsive so I do get what I need, I would just like to be able to build my own. Also, lack of search feature makes it very cumbersome to find info on the Resolve dashboard and within reports that are displayed on the dashboard.

Svar fra InMoment

for 2 år siden

Hi Sherri! Thank you so much for taking the time to leave us a review! We appreciate your feedback and will pass along to the team.

Ilham
Member Satisfaction Supervisor i USA
Veldedige organisasjoner, 51–200 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

The most reliable customer survey and customer experience partner out there.

5,0 for 2 år siden

Fordeler:

- Intuitive dashboards.- Reliable platform system, nearly no glitches ever.- Consistent support from our account manager- Resourceful fielding team with quality feedback

Ulemper:

We still need to explore data integration with Sharepoint/Microsoft.

Svar fra InMoment

for 2 år siden

Hi Ilham! Thank you so much for taking the time to leave us a review on Capterra! We appreciate your feedback and will pass along to the team.

Jorge
Jorge
VP Digital Transformation i Ecuador
Verifisert LinkedIn-bruker
Økonomiske tjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Good place to start

4,0 i fjor

Kommentarer: InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing.

Fordeler:

The product was easy to use and the company offered good support in order to implement it across our different touchpoints.

Ulemper:

Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools.

Svar fra InMoment

i fjor

Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again!

Dallen
Analytics Engineer i USA
Økonomiske tjenester, 501–1 000 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Sending Data for Reporting

5,0 for 10 måneder siden

Fordeler:

I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results.

Ulemper:

I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with.

Sharon
Sharon
Independent Business Owner i USA
Verifisert LinkedIn-bruker
Telekommunikasjon, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Good if it is all you have

3,0 for 6 år siden

Fordeler:

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Ulemper:

There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

Chuck
Director of Training and Warranty i Canada
Engrossalg, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

InMoment - over 8 years and going strong

5,0 i fjor

Fordeler:

The mobile teams continual high level of engagement

Ulemper:

Current platform dashboard could use a few more filters to allow faster analysis- rather than run a report

Svar fra InMoment

i fjor

Hey Chuck! First and foremost, thank you for being a long time customer. We appreciate your business. Thank you for taking the time to leave us a review! We will pass your feedback along to the team!

Logee
CX Lead i Canada
Forbrukervarer, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

InMoment Experience

4,0 for 2 år siden

Kommentarer: Fantastic and promising.

Fordeler:

Great staff and superb service from Christine's team. Always there to help and guide with the products offered. Very knowledgeable, courteous, and polite.

Ulemper:

Test analytics is a great product and I would suggest making it easier to understand at the dealerships' level.

Svar fra InMoment

for 2 år siden

Hi Logee! Thank you for taking the time to leave us a review. Customer satisfaction is our number one priority. Thanks again!

Katie
Sr Manager i USA
Forsikring, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

InMoment Feedback Collection

5,0 for 2 år siden

Kommentarer: Love InMoment!

Fordeler:

InMoment allows us to collect valuable NPS feedback from our customers. We use this information to also identify potential attrition risk.

Ulemper:

No complaints on InMoment! Their team is always there to answer questions, the product is easy to use, and we wouldn't request any additional features at this time.

Svar fra InMoment

for 2 år siden

Hi Katie! Thank you so much for taking the time to leave us a review on Capterra! We are glad you are enjoying our platform. Again, thank you for being a loyal InMoment customer.

Ashley
Director of Training i USA
Restauranter, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Inmoment Review

3,0 i fjor

Fordeler:

Getting feedback from multiple sources on one platform

Ulemper:

Dashboard has too much and sentiment is too complex to explain to owners

Svar fra InMoment

i fjor

Hello Ashley, Thank you for taking the time to leave us a review on Capterra! Thank you for leaving us feedback and we will pass along to our team.

Jordana
HRIS i USA
Sykehus- og helsetjenester, 5 001–10 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Good experience

4,0 i fjor

Fordeler:

Easy to use. User friendly. Effective in our needs

Ulemper:

I don’t use this other than uploading a file and choosing fields so very little criticism

Svar fra InMoment

i fjor

Hello Jordana, Thank you for taking the time to leave us a review. We are glad to hear our platform is meeting your needs and easy to use!

Cesar
Project Manager i Colombia
Kjemikalier, 5 001–10 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

CHX Experience

5,0 for 2 år siden

Fordeler:

Team expertise and support is key in the success of the program

Ulemper:

Platform is not user friendly. Development of standard training for basic usage is recommended.

Svar fra InMoment

for 2 år siden

Hi Cesar! Thank you so much for taking the time to leave us a review! We appreciate your feedback about our platform and will pass along to the team.

Kristin
Call Quality i USA
Forsikring, 10 000+ ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

InMoment - Good Product, small enhancements possible

3,0 for 3 år siden

Kommentarer: Overall this is a great program! I would recommend it to any provider/company that needs to track scoring on surveys! This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.

Fordeler:

I love the simplicity of the software. Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.

Ulemper:

I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first. Recently changing survey systems and scoring methods is causing a few problems with scores but to correct them even with customer supplied confirmation that their score was an error is a few hoops to jump through.

Dale
CEO i USA
Datamaskin- og nettverkssikkerhet, Selvstendig næringsdrivende
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Thinking out side the box and give you more than just a survey

5,0 for 7 år siden

Kommentarer: When use correctly I know what my client like and what they do not like.

Fordeler:

The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.

Ulemper:

I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

Jacob
Jacob
Owner - Co-Founder i USA
Verifisert LinkedIn-bruker
Arrangementstjenester, 2–10 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Rate Your service

5,0 for 6 år siden

Fordeler:

We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .

Ulemper:

I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.

Taylor
Senior Consultant i USA
Regnskap, 10 000+ ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Needed a new survey tool for projects

5,0 for 4 år siden

Fordeler:

At my organization we needed a tool that allowed us to create multiple surveys with little to no limitations. The previous system we used had too many limitations thereby making it hard for some questions. Going to InMoment solved that issue.

Ulemper:

No complaints so far. Haven’t used it much but am pleased with its functionality.

Verifisert anmelder
Verifisert LinkedIn-bruker
Restauranter, 1 001–5 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Excellent to see the "guest view" of our operations.

5,0 for 7 år siden

Kommentarer: Being up to date on guest relations in store.

Fordeler:

Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.

Ulemper:

Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.

Johnathan
Front Desk Manager i USA
Helse, velvære og trening, 11–50 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

InMoment Review

4,0 for 6 år siden

Fordeler:

Visually appealing and great range of options and filters.

Ulemper:

Learning curve may be steep for beginners

Alison
USA
Har brukt programvaren i: Ikke oppgitt
Anmelderkilde

InMoment Review

5,0 for 8 år siden

Kommentarer: InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.