---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med InMoment. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
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title: Pris, anmeldelser og vurderinger for InMoment – Capterra Norge
---

Breadcrumb: [Hjem](/) > [Business Intelligence (BI) verktøy](/directory/23/business-intelligence/software) > [InMoment](/software/160599/inmoment)

# InMoment

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> Administrasjonsverktøy for kundeservice som hjelper virksomheten med personlig tilpasning gjennom daglig støtte og analyse.
> 
> Verdict: Rated **4.4/5** by 28 users. Top-rated for **Sannsynlighet for anbefaling**.

-----

## Overview

### Hvem benytter InMoment?

Nettbasert løsning for administrasjon av kundeservice for alle bedrifter som hjelper med kundelojalitet, tekstanalyse, forretningsinnsikt og spørreundersøkelser.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.4/5** | 28 Anmeldelser |
| Lett å bruke | 4.2/5 | Based on overall reviews |
| Kundestøtte | 4.5/5 | Based on overall reviews |
| Verdi for pengene | 4.2/5 | Based on overall reviews |
| Funksjoner | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: InMoment

## Commercial Context

- **Pricing model**:  (Gratis prøveperiode)
- **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: dansk, engelsk, finsk, fransk, gresk, hebraisk, italiensk, japansk, kinesisk, koreansk, kroatisk, latvisk, litauisk, malayisk, nederlandsk, polsk, portugisisk, rumensk, russisk, serbisk, serbisk, slovakisk, slovensk, spansk, svensk, thai, tradisjonell kinesisk, tyrkisk, tysk, ukrainsk, ungarsk, vietnamesisk
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Aserbajdsjan, Australia, Bahrain, Bangladesh, Belarus, Belgia, Bhutan, Bosnia-Hercegovina, Brunei, Bulgaria, Canada, Danmark, De amerikanske jomfruøyene, Det palestinske området, Estland, Fiji and 87 more

## Funksjoner

- AI/maskinlæring
- API
- Ad hoc-rapportering
- Aktivitetsdashbord
- Anonym tilbakemelding
- Anropssporing
- Behandling av negative tilbakemeldinger
- Benchmarking
- Dashbord
- Dataimport/-eksport
- Datavisualisering
- Engasjementssporing
- Flere datakilder
- Gjennomgangsforespørsel
- Gjennomgangsovervåking
- Gjennomgangsvarsling
- Integrasjon av sosiale medier
- Konkurransedyktig analyse
- Kundeopplevelsesstyring
- Kundesegmentering
- Multikanals datainnsamling
- Multikanals kommunikasjon
- Målstyring
- NPS-undersøkelsestruktur
- Overvåking
- Overvåking av sosiale medier
- Persontilpassing
- Prediktiv analyse
- Prognosering
- Pulsundersøkelser
- Rapportering og statistikk
- Rapportering/analyse
- Real-Time Analytics
- Responshåndtering
- Review Sharing
- Samtaleopptak
- Sentimentanalyse
- Sosial deling
- Strategisk planlegging
- Søk/filter
- Søkeordsporing
- Talegjenkjenning
- Third-Party Integrations
- Tilbakemeldingsbehandling
- Tilpassede maler
- Undersøkelser og tilbakemelding
- Undersøkelses-/meningsmålingsstyring
- Varsler/meldinger
- Visuell analyse
- Ytelsesstatistikk

... and 10 more features

## Integrations (83 total)

- AWS Systems Manager
- Alchemer
- Apple Business Essentials
- Auth0
- BambooHR
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- ClickSend
- Contentsquare
- Coupa
- Custify
- Databricks
- Deputy
- Docparser

... and 68 more integrations

## Support Options

- E-post/hjelpesenter
- Kunnskapsbase
- Telefonstøtte
- Døgnet rundt

## Category

- [Business Intelligence (BI) verktøy](https://www.capterra.no/directory/23/business-intelligence/software)

## Relaterte kategorier

- [Business Intelligence (BI) verktøy](https://www.capterra.no/directory/23/business-intelligence/software)
- [CX programmer](https://www.capterra.no/directory/30671/customer-experience/software)
- [Text Mining Software](https://www.capterra.no/directory/30933/text-mining/software)
- [NPS-software](https://www.capterra.no/directory/32075/nps/software)
- [Employee Engagement Software](https://www.capterra.no/directory/30817/employee-engagement/software)

## Alternativer

1. [Jotform](https://www.capterra.no/software/158456/jotform-4-0) — 4.7/5 (2889 reviews)
2. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1783 reviews)
3. [XM for Customer Experience](https://www.capterra.no/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
4. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews)

## Anmeldelser

### "Inmoment for recognition" — 4.0/5

> **Vineet** | *29. desember 2025* | Detaljhandel | Recommendation rating: 8.0/10
> 
> **Fordeler**: The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly
> 
> **Ulemper**: When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly
> 
> Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service

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### "One of the best around and employees who care" — 4.0/5

> **Jace** | *16. desember 2024* | Datamaskin, programvare | Recommendation rating: 8.0/10
> 
> **Fordeler**: The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support \& training team are amazing.
> 
> **Ulemper**: The lack of innovation. Their core products are awesome and work flawlessly but what comes next?
> 
> There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.

-----

### "Not worth the price" — 2.0/5

> **Ana** | *4. april 2024* | Forsikring | Recommendation rating: 0.0/10
> 
> **Fordeler**: Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.
> 
> **Ulemper**: How difficult and slow it was to accomplish anything.
> 
> Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.

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### "Great for what it is." — 5.0/5

> **Andrew** | *28. august 2023* | Forsikring | Recommendation rating: 10.0/10
> 
> **Fordeler**: Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.
> 
> **Ulemper**: Nothing really, product is great and fits our needs.

-----

### "Feedback - Good or bad, make it into a positive with InMoment" — 5.0/5

> **Joanne** | *22. oktober 2025* | Farmasi | Recommendation rating: 10.0/10
> 
> **Fordeler**: Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals.
> 
> **Ulemper**: I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :)
> 
> Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location.

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## Links

- [View on Capterra](https://www.capterra.no/software/160599/inmoment)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/160599/inmoment> |
| de-AT | <https://www.capterra.at/software/160599/inmoment> |
| de-CH | <https://www.capterra.ch/software/160599/inmoment> |
| en | <https://www.capterra.com/p/160599/InMoment/> |
| en-AE | <https://www.capterra.ae/software/160599/inmoment> |
| en-AU | <https://www.capterra.com.au/software/160599/inmoment> |
| en-CA | <https://www.capterra.ca/software/160599/inmoment> |
| en-GB | <https://www.capterra.co.uk/software/160599/inmoment> |
| en-IE | <https://www.capterra.ie/software/160599/inmoment> |
| en-IL | <https://www.capterra.co.il/software/160599/inmoment> |
| en-IN | <https://www.capterra.in/software/160599/inmoment> |
| en-NZ | <https://www.capterra.co.nz/software/160599/inmoment> |
| en-SG | <https://www.capterra.com.sg/software/160599/inmoment> |
| en-ZA | <https://www.capterra.co.za/software/160599/inmoment> |
| es | <https://www.capterra.es/software/160599/inmoment> |
| es-AR | <https://www.capterra.com.ar/software/160599/inmoment> |
| es-CL | <https://www.capterra.cl/software/160599/inmoment> |
| es-CO | <https://www.capterra.co/software/160599/inmoment> |
| es-CR | <https://www.capterra.co.cr/software/160599/inmoment> |
| es-DO | <https://www.capterra.do/software/160599/inmoment> |
| es-EC | <https://www.capterra.ec/software/160599/inmoment> |
| es-MX | <https://www.capterra.mx/software/160599/inmoment> |
| es-PA | <https://www.capterra.com.pa/software/160599/inmoment> |
| es-PE | <https://www.capterra.pe/software/160599/inmoment> |
| fr | <https://www.capterra.fr/software/160599/inmoment> |
| fr-BE | <https://fr.capterra.be/software/160599/inmoment> |
| fr-CA | <https://fr.capterra.ca/software/160599/inmoment> |
| fr-LU | <https://www.capterra.lu/software/160599/inmoment> |
| ja | <https://www.capterra.jp/software/160599/inmoment> |
| nb | <https://www.capterra.no/software/160599/inmoment> |

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