Hva er Cloudbeds?
Cloudbeds er en brukervennlig plattform for overnatting som tilbyr hotelleiere og verter en sentralisert løsning som hjelper dem med å drive eiendommene sine enkelt og effektivt.
Med Cloudbeds har du én pålogging, ett system som alltid er synkronisert. Pakken inkluderer en PMS, bestillingsmotor, Channel Manager med 300 forbindelser, verktøy for inntektsadministrasjon og betalinger. Løsningen er betrodd av tusenvis av eiendommer i over 155 land, og hjelper kundene med å oppnå flere reservasjoner og lykkeligere gjester.
Hvem benytter Cloudbeds?
Cloudbeds er designet for å forbedre livene til uavhengige eiendomseiere, inkludert, men ikke begrenset til, hoteller, overnattingssted, bed and breakfasts, vertshus, ferieutleie, leiligheter, leirplasser og mer.
Hvor kan Cloudbeds benyttes?
Om leverandøren
- Cloudbeds
- Sted: San Diego, USA
- Grunnlagt i 2012
Support for Cloudbeds
- Telefonstøtte
- Døgnet rundt
- Chat
Språk
engelsk, portugisisk, spansk
Priser for Cloudbeds
Utgangspris:
- Ja, har gratis prøveperiode
- Ingen gratisversjon
Cloudbeds har ikke gratisversjon, men tilbyr en gratis prøveperiode.
PriserOm leverandøren
- Cloudbeds
- Sted: San Diego, USA
- Grunnlagt i 2012
Support for Cloudbeds
- Telefonstøtte
- Døgnet rundt
- Chat
Språk
engelsk, portugisisk, spansk
Videoer og bilder av Cloudbeds
Funksjoner i Cloudbeds
Alternativer for Cloudbeds
Anmeldelser av Cloudbeds
Shen
Overall recommended but hope you can make some improvements
Fordeler:
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
Ulemper:
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
Carl
Cloudbeds, easy to use, very functional.
Kommentarer: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).
Fordeler:
It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.
Ulemper:
There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.
Svar fra Cloudbeds
for 12 måneder siden
Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.
Koriynne
Lack of Customer Service Support
Kommentarer: It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything!
Fordeler:
Its not a complicated system, and rather easy to use.
Ulemper:
The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?
Svar fra Cloudbeds
for 2 måneder siden
Hi Koriynne, Thank you for taking the time to share your feedback. The team has reached out to you to discuss your concerns. Regards, Cloudbeds
Julieann
Disgusting customer service
Kommentarer: For 3 years I have persevered 😣 now I am done and do not recommend
Fordeler:
The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia
Ulemper:
The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account
Svar fra Cloudbeds
for 6 døgn siden
Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds
Sam
Customer Service is the key!
Kommentarer: We had experienced some double bookings when we were trying to manage our channels on our own...we have had NONE since employing the Cloudbeds system.
Fordeler:
We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct.
Ulemper:
We are disappointed that there is not an app for use on our cellphones.
Svar fra Cloudbeds
for 4 måneder siden
Hi Sam, Thanks very much for your valuable feedback. We are thrilled that you are satisfied with our products and services. We hear you regarding a mobile app, and we have relayed your feedback to our product development team. Thanks once again for taking the time to submit your review, and we look forward to our continued work together. Warm regards, The Cloudbeds Team
