Hva er Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Hvem benytter Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Hvor kan Zoho CRM benyttes?

Skybasert
Lokalt

Om leverandøren

  • Zoho
  • Grunnlagt i 1996

Support for Zoho CRM

  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Bahrain, Brasil, Canada, Colombia og 17 andre

Språk

arabisk, dansk, engelsk, fransk, hebraisk og 15 andre

Priser for Zoho CRM

Utgangspris:

USD 0,00/måned
  • Ja, har gratis prøveperiode
  • Ja, har gratisversjon

Zoho CRM har en gratisversjon og tilbyr en gratis prøveperiode. Du får en betalt versjon av Zoho CRM fra USD 0,00/måned.

Priser få en gratis prøveperiode

Om leverandøren

  • Zoho
  • Grunnlagt i 1996

Support for Zoho CRM

  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Bahrain, Brasil, Canada, Colombia og 17 andre

Språk

arabisk, dansk, engelsk, fransk, hebraisk og 15 andre

Videoer og bilder av Zoho CRM

Zoho CRM-programvare – 1
Zoho CRM-programvare – 2
Zoho CRM-programvare – 3
Zoho CRM-programvare – 4
Zoho CRM-programvare – 5
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Zoho CRM-video
Zoho CRM-programvare – 1
Zoho CRM-programvare – 2
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Zoho CRM-programvare – 4
Zoho CRM-programvare – 5

Funksjoner i Zoho CRM

  • Adgangskontroller/-tillatelser
  • Administrasjon av salgsmuligheter
  • Administrasjon av tjenestenivåavtaler (SLA)
  • Aktivitetsdashbord
  • Aktivitetssporing
  • Automatisert ruting
  • Avtaleplanlegging
  • Avtalestyring
  • Behandling av negative tilbakemeldinger
  • Belønningsstyring
  • Brukeradministrasjon
  • CRM-modul
  • Dashbord
  • Dataimport/-eksport
  • Datavisualisering
  • Distribusjon av salgsmuligheter
  • Dokumentlagring
  • Dokumentledelse
  • Drypp-kampanjer
  • E-postadministrasjon
  • E-postmarkedsføring
  • Flerspråklig
  • For AEC-bransjen
  • For Mac-enheter
  • For eiendomsmegling
  • For finansinstitusjoner
  • For forsikringsbransjen
  • For iPad-enheter
  • For oppstartsbedrifter
  • For salgsteam/organisasjoner
  • For små bedrifter
  • Henvisningssporing
  • Incentivstyring
  • Innholdsbibliotek
  • Innholdslevering
  • Innholdsstyring
  • Innsamling av salgsmuligheter
  • Integrasjon av sosiale medier
  • Interaksjonssporing
  • Kalender-/påminnelsessystem
  • Kalenderbehandling
  • Kampanjestyring
  • Kanalstyring
  • Katalogisering/kategorisering
  • Klientstyring
  • Kommentarer/notater
  • Kommunikasjonsstyring
  • Kontaktadministrasjon
  • Kontaktdatabaser
  • Kontrakt-/lisenshåndtering
  • Kunde-/eiendomsmatching
  • Kundedatabase
  • Kundeengasjement
  • Kundehistorikk
  • Kundenprofiler på sosiale medier
  • Kundesporing
  • Kvalifisering av salgsmuligheter
  • Kvoteplanlegging
  • Landingssider/webskjemaer
  • Lojalitetsprogram
  • Malledelse
  • Markedsføringsautomatisering
  • Mobiltilgang
  • Mulighetsstyring
  • Multikanals datainnsamling
  • Multikanals kommunikasjon
  • Multikanals markedsføring
  • Nettbasert distribusjon
  • Oppfølging av salgsmuligheter
  • Oppgavebehandling
  • Overvåking av sosiale medier
  • Prediktiv analyse
  • Prioritering
  • Pristilbud/estimater
  • Prognosering
  • Prosjektstyring
  • Prospekteringsverktøy
  • Påminnelser
  • Rapportering og statistikk
  • Rapportering/analyse
  • Salgsaktivitetsstyring
  • Salgsestimatstyring
  • Salgsgodkjenning
  • Salgsplanlegging
  • Salgsrapporter
  • Salgstrendanalyse
  • Samarbeidsverktøy
  • Segmentering
  • Segmentering av salgsmuligheter
  • Sosial markedsføring
  • Sporing av besøkende på nettstedet
  • Sporing av investeringsutbytte (ROI)
  • Styring av arbeidsflyt
  • Søk/filter
  • Tekstanalyse
  • Territorieforvaltning
  • Tidsplanlegging
  • Tilpassede felter
  • Tilpassede maler
  • Tilpassede rapporter
  • Tilpasset merkevarebygging
  • Tredjepartsintegrasjon
  • Tredjepartsintegrasjoner
  • Undersøkelser og tilbakemelding
  • Undersøkelses-/meningsmålingsstyring
  • Varsler/meldinger
  • Visuell analyse
  • Widgeter
  • Ytelsesstatistikk

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Anmeldelser av Zoho CRM

Gjennomsnittlig score

Samlet
4,3
Lett å bruke
4,1
Kundeservice
4,1
Funksjoner
4,2
Verdi for pengene
4,3

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
49%
4
34%
3
12%
2
3%
1
1%
Deepanshu
Deepanshu
CTO i India
Verifisert LinkedIn-bruker
Luft- og romfart, 11-50 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP

5,0 forrige måned Ny

Kommentarer: Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person

Fordeler:

The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need

Ulemper:

Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part , The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert

Vurderte alternativer: Salesforce Sales Cloud og HubSpot CRM

Grunner til å bytte til Zoho CRM: I was getting what my client needs in his budget

Puvinthan
Sales & Marketing Operations Executive i Malaysia
Sykehus- og helsetjenester, 51-200 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde

A good Product Where Everything is Limited for You to Upgrade

4,0 for 4 uker siden Ny

Kommentarer: It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan.

Fordeler:

It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done.

Ulemper:

You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements.

Vurderte alternativer: HubSpot CRM

Grunner til å velge Zoho CRM: To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service.

Byttet fra: LeadSquared

Grunner til å bytte til Zoho CRM: We were promised that Zoho CRM can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM

David
David
Merketing Experte i Tyskland
Verifisert LinkedIn-bruker
Markedsføring og reklame, 2-10 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde

Die Wollmilchsau unter den CRM Tools mit vielen Baustellen und unterirdischem Support

2,0 forrige måned Ny

Kommentarer: Eine eierlegende Wollmilchsau zum Billigpreis?!
Jein, allerdings wie so oft
"wer alles kann, kann nichts so richtig!"
Der Umfang ist schier unglaublich, was gleichzeitig auch der größte Nachteil ist, es bedarf sehr viel zeit sich da rein zu arbeiten und schnell stößt man überall an die Grenzen der Tools.
Propagiert es zum Beispiel den Ersatz für Calendly, Zoom, Google Drive, Zapier zu bieten, ja auf den ersten Blick schon auf den zweiten Blick stellt sich heraus, nein Zuverlässigkeit, Qualität und Support sind meist mangelhaft.

Fordeler:

Der Umfang an Tools ist der beste Vorteil, gleichzeitig auch Nachteil. Man kann schnell starten und findet eigentlich fast alles, was es online braucht um Marketing zu betreiben. Für den Umfang ist es Billig, anders kann man das nicht sagen... Allerdings spiegelt sich der Preis auch in der Leistung wieder... Man kann sehr viel selbst reinprogrammieren, was einem fehlt. Dafür benötigt man allerdings entweder viel Zeit oder Kapital um es machen zu lassen.

Ulemper:

Viele Tools sind zu einfach gehalten und es fehlen essenzielle Einstellungen. Schnittstellen funktionieren nicht, auf Nachfragen wird nicht reagiert, erst die Frage bei der anderen Seite der Schnittstelle ergab, dass dort seit Monaten die Rechnung von Zoho für die API nicht bezahlt wurde und daher die API deaktiviert ist. Das ist der Punkt gewesen, an dem ich dann Zoho verlassen habe! Vom „Kundenservice“ nach nun 2 Wochen immer noch keinerlei Reaktion seitens Zoho dazu. Viele Tools stecken noch in den Kinderschuhen und BUGs zu melden sollte man öfters einplanen. Einmal installierte Tools kann man nicht mehr deaktivieren und so entsteht nach anfänglichen Tests ein enormes Durcheinander. Nicht mal der Support hat die Möglichkeiten ungenutzt überflüssige Tools aus der App Übersicht zu entfernen.

Vurderte alternativer: Odoo og Pipedrive

Grunner til å bytte til Zoho CRM: Günstiger und umfangreicher im Nachgang ein Fehler der mich viel Zeit/Nerven gekostet hat. Nun gehe ich wieder auf einzelne Lösungen, ich mag es, wenn alles funktioniert und der Support 5 Sterne Niveau hat.

Balaji
Associate Manager - Program Management i USA
Bioteknologi, 5 001-10 000 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

A smart tool to mange your CRM data

4,0 for 2 måneder siden

Kommentarer: Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.

Fordeler:

The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.

Ulemper:

For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Vurderte alternativer: Bitrix24

Grunner til å velge Zoho CRM: When we were using sugar CEM we don't have much features which we get from Zoho.

Byttet fra: SugarCRM

Grunner til å bytte til Zoho CRM: Initially it was free to use, so we chose to go with Zoho CRM

Jared
Jared
Business Development i USA
Verifisert LinkedIn-bruker
Fornybar energi og miljø, 11-50 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Zoho CRM is a great alternative to Salesforce and other similar platforms

4,0 forrige uke Ny

Kommentarer: It's had it's hick ups here and there, but overall it's performance has had a positive affect on our company

Fordeler:

The ease of integration across their entire suite of products

Ulemper:

Lack of tutorial videos or decks when we were first implementing in the company

Vurderte alternativer: Salesforce Sales Cloud

Grunner til å velge Zoho CRM: We were already using other Zoho suite products so it made sense to implement company wide

Byttet fra: Pipedrive

Grunner til å bytte til Zoho CRM: Ease of integration and deployment