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Gorgias
Hva er Gorgias?
Den eneste kundeservice-appen som er spesifikt utviklet for Shopify (kan også fullintegreres med Magento og BigCommerce). Sentraliser kundestøtten ved å koble sammen alle kanaler på ett sted – e-post, live chat, telefon, Facebook, Instagram og mer – og forbedre responstiden med 43 %. Alt-i-ett: Rediger/refusjoner bestillinger, bruk lojalitetspoeng, administrer abonnementer med mer. Legg til maler, automatisering, regler og makroer. Få en demo eller sett opp en gratis prøveperiode på få minutter. Se selv hvorfor Gorgias er rangert blant de fremste i Shopify.
Hvem benytter Gorgias?
Shopify-, Magento- og BigCommerce-butikker som ønsker å spare tid med en smart alt-i-ett hjelpelinjeløsning som bidrar til å drive inntektene og effektiviserer kundeserviceopplevelsen.
Er du usikker på Gorgias?
Sammenlign med et populært alternativ
Gorgias
Anmeldelser av Gorgias
Vurderte alternativer:
Ideal Customer Experience Platform
Kommentarer: Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
Fordeler:
Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process! I highly recommend using Gorgias for all those support projects
Ulemper:
More integrations and flows with ESPs and CDPs would make communication streamlined across platforms
Vurderte alternativer:
Very helpful for staying organized and consistent
Kommentarer: Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration.
Fordeler:
The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients
Ulemper:
There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also.
Basic chat tool for small businesses
Kommentarer: Basic support for chats but need better reporting functions
Fordeler:
Ease of use across multiple channels from social media to your own websites
Ulemper:
Not a lot of good reports to drill down productivity
Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify
Kommentarer: User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
Fordeler:
Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
Ulemper:
If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
A must have for any eCommerce business
Kommentarer: Overall, there is no other customer service platform I would use or reccomend more.
Fordeler:
I love the ability to write canned responses that contain dynamic variables that pertain to each customer. This helps save a ton of time when responding to customers with the info they need.
Ulemper:
A while back the sales data was removed and this feature was gated behind the next more expensive pricing plan. Since then, Gorgias has introduced this feature again to the lower pricing tier however.