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Hva er ISL Light?
ISL Light er en nettbasert løsning for eksterne skrivebord som gjør det mulig å både få tilgang til og kontrollere enhver datamaskin med Windows, Mac eller Linux på sekunder, fra en hvilken som helst datamaskin eller mobilenhet, eller å gi teknisk støtte til brukere av mobilenheter etter behov. Plattformuavhengig og sikker høyhastighetsskjermdeling, skybasert eller lokal lisens.
Det store utvalget tilpasningsalternativer gjør det mulig å merke programvaren med bedriftens egen merkevare og legge til avanserte sikkerhetstiltak.
Hvem benytter ISL Light?
IT-selskaper av alle størrelser bruker i dag programvaren ISL Online, i alle slags bransjer, spesielt innen IT, helsevesenet, utdanning, bankvirksomhet og offentlig forvaltning. De fremste markedene er Japan, Europa og USA.
Hvor kan ISL Light benyttes?
Om leverandøren
- ISL Online
- Sted: Ljubljana, Slovenia
- Grunnlagt i 2001
Support for ISL Light
- Telefonstøtte
- Døgnet rundt
- Chat
Priser for ISL Light
Startpris:
- Ja, har gratis prøveperiode
- Ingen gratisversjon
ISL Light har ikke gratisversjon, men tilbyr en gratis prøveperiode. Betalt versjon av ISL Light starter på 34,90 USD/måned.
Priser få en gratis prøveperiodeOm leverandøren
- ISL Online
- Sted: Ljubljana, Slovenia
- Grunnlagt i 2001
Support for ISL Light
- Telefonstøtte
- Døgnet rundt
- Chat
Videoer og bilder av ISL Light
Funksjoner i ISL Light
Alternativer for ISL Light
Anmeldelser av ISL Light
Easy Remote Support
Fordeler:
Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.
Ulemper:
The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!
Svar fra ISL Online
i fjor
We're grateful for your input, Martin. Thanks!
Reliable Remote Access with Room for Improvement
Kommentarer: Overall, ISL Light is a powerful tool for remote desktop management, especially for IT support professionals. It’s secure, highly functional, and offers great flexibility in terms of platform support. However, there are minor areas that could be improved, such as connection reliability and ease of setup, but these do not outweigh its overall effectiveness in managing remote tasks.
Fordeler:
One of the standout features of ISL Light is its robust functionality. It offers seamless remote desktop access, allowing users to easily connect to and manage devices, which makes it ideal for IT support and troubleshooting tasks. The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for managing various systems remotely.
Ulemper:
While the software is generally effective, connection stability can occasionally be an issue, especially during longer sessions. It could benefit from faster reconnection times and improved stability during high-traffic periods. Additionally, some users may find that the initial setup requires a bit more time compared to competitors, and the pricing structure could be more transparent.
Svar fra ISL Online
for 2 måneder siden
Andrejs, thank you for your detailed feedback on ISL Online!
fantastic software
Kommentarer: is a very usefull app that is posible to work in any place
Fordeler:
simplicity and effective work. all is ok to work diary
Ulemper:
nothing. all work fine and no problems since we use it
ISL Light
Kommentarer: We mostly support people in the USA, Denmark, Arab emirates.
Fordeler:
slo support, multiple monitor connect is nice
Ulemper:
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.
Svar fra ISL Online
for 5 år siden
"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team
Good remote support system, real value for money
Kommentarer: we are using it for about 3 years now and would not return to what we used before. it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.
Fordeler:
We can quickly and easily assist users. We can create isl always on silent installer packages that just require 1 double click to install it on a system, no further config needed. Lets us share connections with co workers. The product most of the times just works, no hassle, just as it should be. No version hassles like competitors or extreme pricing for features. It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.
Ulemper:
users get warnings about the isl download, they have to confirm downloading an unsafe file... copy-pasting from outside into a session is sometimes troublesome, luckily there is the paste-keyboard type option which always works isl always on agents may sometimes take multiple minutes to show online after booting or rebooting a machine. file transfer could be handier. less fit for Mac,
Vurderte alternativer: TeamViewer Remote og AnyDesk
Grunner til å velge ISL Light: netsupport and gotoAssist stopped Teamviewer is expensive an next to no support, a lot of issues with their versions incompatibilities. not simple to setup unattended access.
Byttet fra: TeamViewer Remote
Grunner til å bytte til ISL Light: pricing, stability, ease of use, seeing it work well with other people that use it
Svar fra ISL Online
for 2 måneder siden
Hi Bart, thank you for your feedback! When using a cloud license, the issues you’ve described shouldn’t occur. However, if you’re a server license user, please reach out to our live chat, and we’ll gladly assist you in resolving the issue.
ISL Light Support Tool
Kommentarer: We have used ISL Light since 2007, it makes support simple. We would not want to be without it.
Fordeler:
Quick and easy to use. It has transformed our support process.
Ulemper:
Cannot choose location for file transfer.
Vurderte alternativer: TeamViewer Remote
Grunner til å bytte til ISL Light: ISL Light was a better price and had better functionality
Svar fra ISL Online
for 2 måneder siden
Bob, thank you for your feedback! We are glad to know that ISL Online has been serving you well. Regarding the file transfer location, you can set the default location for incoming transferred files. Please refer to this manual for detailed instructions (see Step 2): https://help.islonline.com/37390/166674 You can also set the file location on the client side. See how: https://help.islonline.com/19405/169715
ISL is just great!
Kommentarer: Great experience! better then all the alternatives.
Fordeler:
Easy to use and all options you need are included.
Ulemper:
There is nothing i can find that i don't like! :)
Vurderte alternativer: TeamViewer Remote
Grunner til å bytte til ISL Light: Because it's working (better) on a server, and a little more cheaper.
Svar fra ISL Online
for 2 måneder siden
Roy, thank you very much for sharing your experience with ISL Online!
Best remote control tool
Fordeler:
The ihm of online console. The ability to create a session if the client application is not running. Ability to enter administrator password. Various settings. Client installation via a simple link.
Ulemper:
The password cannot be entered via BitWarden when connecting to the client workstation.
Another year with ISL
Fordeler:
The ease of use and the good performance it offers
Ulemper:
I wish it cost less but I'm not going to stop using it since it's worth it
ISL Light = EaSy Light
Kommentarer: It is pretty easy to use, and "working!".
Fordeler:
ISL Light is very easy to use. Simply start and working.
Ulemper:
It is nearly unknown in the market. Customers using first time asking "what is this?"
Remote access brilliance
Kommentarer: Exceptional, reliable consistent and an essential everyday working tool
Fordeler:
It's so simple to deploy and gain access swiftly regardless of application type
Ulemper:
Easily being able to identify client installations that are superfluous - old ones that have been left inactive for some time that potentially need removing
Vurderte alternativer: TeamViewer Remote
Grunner til å bytte til ISL Light: Overall functionality, costs and with a smaller firm that actually cares about support
Svar fra ISL Online
for 11 måneder siden
Hi Thomas, thank you for your feedback, we are happy to read that ISL Online is helping you with your work every day.
Does the job
Kommentarer: Moved away from one of the leading platforms, some features are better others not quite there. Overall the platform is fine and allows us to conduct remote support well.
Fordeler:
Customer service and support. Keen to engage and help. Simple pricing.
Ulemper:
File sharing could be improved. Quality of connection sometimes lags.
Svar fra ISL Online
for 10 måneder siden
Alexandre, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm
The best and most secure solution on the market.
Fordeler:
Its easy to use and its a fantastic product. I works fast and its very secure.
Vurderte alternativer: TeamViewer Remote
Grunner til å bytte til ISL Light: Tested all alternatives and after a long test we decided it us the best.
Svar fra ISL Online
for 11 måneder siden
Gil, thank you for sharing your experience. Your review is a source of motivation for our team!
Great for looking after our customers
Fordeler:
Ease of use for our customers, great support (chat based).
Ulemper:
No cons, it's brilliant. We self host it and it's never let us down.
Svar fra ISL Online
for 11 måneder siden
Andrew, we appreciate your feedback, thank you!
IT review of daily use
Kommentarer: Great to use for anyone in the IT profession.
Fordeler:
Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature
Ulemper:
Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end
Svar fra ISL Online
for 10 måneder siden
Kyle, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm
10 years using, great performance.
Kommentarer: working on it for many years, great solution to remote with your customers.
Fordeler:
Easy to use, securized, license scalable.
Ulemper:
Too much steps to execute for final customer.
Svar fra ISL Online
for 2 måneder siden
Carles, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support.
Great system at a great price
Kommentarer: When we first starting using it, I was a one man IT support function with a need to support remote users all over the country. After looking at the wide range of product available, ISL Light provided the functionality I needed at the right price.
Fordeler:
Very easy to install and use. Provides a secure and robust way of accessing remote pc's
Ulemper:
Nothing I can think about - it is a very good system
Svar fra ISL Online
for 11 måneder siden
Hi Richard, thank you for your feedback, we are happy to read that ISL Online is helping you with your work.
Nice Product
Kommentarer: Good Product and would will continue to use in the future.
Fordeler:
Easy to use and works well. Also if you need help you get it from ISL
Ulemper:
Some customer have issues installing / running the product
Svar fra ISL Online
for 11 måneder siden
Richard, thank s for the feedback. In regards to issues some of your customers have, ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. I recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect
Exceptional Service...never had an issue
Kommentarer: Overall it has been an exceptional experience for the over 10 years of use.
Fordeler:
In the over 10 years that I have been using the software, never had the need to call support. The system has never been down or unavailable.
Ulemper:
At the moment I cannot think of any downside or con in my experience
Svar fra ISL Online
for 11 måneder siden
Lourdes, thank you for your valuable feedback! We're glad to be an integral part of your business for over 10 years! Thank you for your continued trust and support.
Davisons IT
Fordeler:
Easy to use Unattended Access Remote boot-up
Ulemper:
Blurry image when connecting on to the machine
Svar fra ISL Online
for 11 måneder siden
Aaron, thank you for your feedback! Regarding the issue of image quality, ISL Online provides two primary color depth settings: "Speed Optimized" and "Quality Optimized." By default, the "Speed Optimized" option is selected for a smoother and quicker experience. However, you have the flexibility to opt for "Quality Optimized" to enhance the streaming quality significantly. You can find detailed instructions on how to make this selection in the manual: https://help.islonline.com/37390/164441 When connecting to an unattended computer, simply check the "Stream in Best Quality" in "Options" before entering the access password to ensure the highest quality desktop streaming. The manual provides details on how to do this: https://help.islonline.com/44234/374628
Exceptional
Kommentarer: very good, we are all happy and our costumers like it too
Fordeler:
fast and good, option to be able to make restart without closing sesssion
Ulemper:
nothing really, porgram is good and fast
Svar fra ISL Online
for 2 måneder siden
Grega, thanks for your feedback!
A right tool for the job makes the job easier
Kommentarer: We use this everyday as a key tool for our business. It’s reliable and provides the functions we need
Fordeler:
It’s a good remote screen sharing product that is critical to our support of dispersed teams. Easy to setup. A lot cheaper than high-profile competitors. Customer support is amazing
Ulemper:
It’s a bit clunky getting it installed on a Mac
Svar fra ISL Online
for 11 måneder siden
Justin, thank for the feedback. We're delighted that you've had a positive experience with ISL Online.
The best remote suppport solution
Kommentarer: I have been using this for about 20 years, its a perfect solution for the support side of my IT business
Fordeler:
It works and the support is second to none.
Ulemper:
Nothing, it's as perfect as it can be. I don't see anything not to like.
Svar fra ISL Online
for 11 måneder siden
Stephen, thank you for sharing your experience! It's wonderful to hear that ISL Online has been serving you well 20 years! Thank you for your continued trust and support!
this Team of 1 is loving ISL for our small company
Kommentarer: Overall, this has been a great product for us. I am a team of one and have to manage remote employees' IT issues in addition to my HR duties. This product alleviates the logistical issues.
Fordeler:
Once the remote computer is setup, connecting into it is so easy!
Ulemper:
The only thing I can think of is that I cannot save something to my laptop's USB drive, which is understandable, but took time to get my head wrapped around. (i.e. Bitlocker certificate)
Svar fra ISL Online
for 11 måneder siden
Paula, thank you for sharing your thoughts with us.
Great Product For IT HelpDesk
Fordeler:
We've used ISL Online for many years now within our Help Desk and Sales Team and have found it to be the best and most cost effective product on the market. Simple to setup and very easy to use.
Ulemper:
Nothing - very happy with the current functionality.
Svar fra ISL Online
i fjor
Grant, thanks a lot for your feedback! We are very pleased to hear that ISL Online has been a valuable asset to your Help Desk and Sales Team over the years. Thank you for your trust!
