--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Hiver. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Hiver – Capterra Norge --- Breadcrumb: [Hjem](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.no/software/142975/hiver Page: 1 / 7\ Neste: [Next page](https://www.capterra.no/software/142975/hiver?page=2) > Hiver forvandler Gmail-kontoen til et kommunikasjons- og samarbeidssenter. Kommuniser effektivt med kunder, leverandører eller ansatte fra Gmail. > > Verdict: Rated **4.7/5** by 147 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Hiver? Alle som bruker Gmail/Google Workspace til kundeservice ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.7/5** | 147 Anmeldelser | | Lett å bruke | 4.7/5 | Based on overall reviews | | Kundestøtte | 4.6/5 | Based on overall reviews | | Verdi for pengene | 4.5/5 | Based on overall reviews | | Funksjoner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Hiver - **Founded**: 2011 ## Commercial Context - **Utgangspris**: 55,00 USD - **Pricing model**: (Free version available) (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil) - **Supported Languages**: engelsk - **Available Countries**: Afghanistan, Albania, Algerie, Amerikansk Samoa, Andorra, Angola, Anguilla, Antigua og Barbuda, Argentina, Armenia, Aruba, Aserbajdsjan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgia, Belize and 208 more ## Funksjoner - Administrasjon av tjenestenivåavtaler (SLA) - Alerts/Escalation - Analyser - Ansattkatalog - Arbeidsflytkonfigurasjon - Automatisering av forretningsprosesser - Automatisert ruting - Autoresponders - Billettadministrasjon - Chat/meldinger - Chatbot - E-postadministrasjon - Endringsledelse - Forbrukervendt chat i sanntid - Fulltekstsøk - Hendelseshåndtering - Innboksadministrasjon - Interaksjonssporing - Kommentarer/notater - Kommunikasjonsstyring - Kundehistorikk - Kundeportal - Kundestøtte - Køadministrasjon - Live-chat - Makroer/malbaserte svar - Malledelse - Mobiltilgang - Multikanals datainnsamling - Multikanals kommunikasjon - Oppdragsstyring - Oppgavebehandling - Problemsporing - Prosess-/arbeidsflytautomatisering - Real-Time Monitoring - Rollebaserte tillatelser - Samarbeid med flere brukere - Samarbeidsverktøy - Sanntidschat - Selvbetjeningsportal - Signaturadministrasjon - Styring av IT-aktiva - Styring av arbeidsflyt - Styring av kunnskapsbase - Tilbakemeldingsbehandling - Tilpassede maler - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring - Varsler/meldinger ... and 14 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) ## Relaterte kategorier - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Email Management Software](https://www.capterra.no/directory/30553/email-management/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Samarbeidsprogramvare](https://www.capterra.no/directory/15/collaboration/software) - [Team Communication Software](https://www.capterra.no/directory/31033/team-communication/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1776 reviews) 3. [Front](https://www.capterra.no/software/132901/front) — 4.5/5 (286 reviews) 4. [Bitrix24](https://www.capterra.no/software/113540/bitrix24) — 4.2/5 (989 reviews) 5. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4078 reviews) ## Anmeldelser ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22. mars 2023* | Logistikk og leveringskjede | Recommendation rating: 10.0/10 > > **Fordeler**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Ulemper**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11. september 2025* | Veldedige organisasjoner | Recommendation rating: 8.0/10 > > **Fordeler**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Ulemper**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *5. mars 2026* | Sykehus- og helsetjenester | Recommendation rating: 10.0/10 > > **Fordeler**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Ulemper**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13. august 2025* | Museum og kulturinstitusjoner | Recommendation rating: 1.0/10 > > **Fordeler**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Ulemper**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "I liked it" — 4.0/5 > **Lexi** | *16. april 2026* | Detaljhandel | Recommendation rating: 7.0/10 > > **Fordeler**: Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated > > **Ulemper**: I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. ----- Page: 1 / 7\ Neste: [Next page](https://www.capterra.no/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data