---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med JIRA Service Management. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
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title: Pris, anmeldelser og vurderinger for JIRA Service Management – Capterra Norge
---

Breadcrumb: [Hjem](/) > [IT programvare](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> Jira Service Management er en ITSM-software som åpner for at team kan levere fantastiske serviceopplevelser raskt og samlet, og i en høy hastighet.
> 
> Verdict: Rated **4.5/5** by 775 users. Top-rated for **Sannsynlighet for anbefaling**.

-----

## Overview

### Hvem benytter JIRA Service Management?

Høyhastighetsteam som ønsker å modernisere operasjoner ved å koble utvikling og IT, levere eksepsjonelle serviceopplevelser og raskt respondere på endringer.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.5/5** | 775 Anmeldelser |
| Lett å bruke | 4.2/5 | Based on overall reviews |
| Kundestøtte | 4.3/5 | Based on overall reviews |
| Verdi for pengene | 4.3/5 | Based on overall reviews |
| Funksjoner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Utgangspris**: 20,00 USD
- **Pricing model**:  (Free version available) (Gratis prøveperiode)
- **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Windows (lokalt), Linux (lokalt), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: dansk, engelsk, fransk, italiensk, japansk, kinesisk, koreansk, norsk, polsk, portugisisk, russisk, spansk, svensk, tradisjonell kinesisk, tsjekkisk, tysk, ungarsk
- **Available Countries**: Albania, Angola, Armenia, Aserbajdsjan, Australia, Belarus, Belgia, Brasil, Bulgaria, Canada, Danmark, De forente arabiske emirater, Estland, Filippinene, Finland, Frankrike, Georgia, Hellas, India, Irland and 33 more

## Funksjoner

- Adgangskontroller/-tillatelser
- Administrasjon av tjenestenivåavtaler (SLA)
- Aktivitetssporing
- Alerts/Escalation
- Asset Lifecycle Management
- Billettadministrasjon
- CRM-modul
- Dashbord
- Delehåndtering
- Eiendelssporing
- Endringsledelse
- Fjernovervåking og administrasjon
- Flerspråklig
- Fulltekstsøk
- Godkjenningsarbeidsflyt
- Godkjenningsprosesskontroll
- Hendelseshåndtering
- IT-rapportering
- Innholdsstyring
- Inventarstyring
- Kapasitetsstyring
- Kommunikasjonsstyring
- Konfigurasjonsstyring
- Kundestøtte
- Kunnskapsstyring
- Lagsamarbeid
- Mobiltilgang
- Multikanals kommunikasjon
- Oppdragsstyring
- Oppgavebehandling
- Problemhåndtering
- Problemsporing
- Prosjektsporing
- Prosjektstyring
- Rapportering og statistikk
- Real-Time Monitoring
- Revisjonsstyring
- Samarbeidsverktøy
- Sanntidschat
- Selvbetjeningsportal
- Skjermdeling
- Slippstyring
- Statussporing
- Styring av IT-aktiva
- Styring av arbeidsflyt
- Styring av kunnskapsbase
- Tekstredigering
- Tilbakemeldingsbehandling
- Varsler/meldinger
- Ytelsesstatistikk

... and 32 more features

## Integrations (93 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 78 more integrations

## Support Options

- E-post/hjelpesenter
- Vanlige spørsmål / forum
- Kunnskapsbase
- Telefonstøtte
- Chat

## Category

- [IT programvare](https://www.capterra.no/directory/30672/it-service/software)

## Relaterte kategorier

- [IT programvare](https://www.capterra.no/directory/30672/it-service/software)
- [IT -styringsprogramvare](https://www.capterra.no/directory/10001/it-management/software)
- [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software)

## Alternativer

1. [NinjaOne](https://www.capterra.no/software/165889/ninjaone) — 4.7/5 (297 reviews)
2. [Freshservice](https://www.capterra.no/software/132997/freshservice) — 4.6/5 (792 reviews)
3. [Wrike](https://www.capterra.no/software/76113/wrike) — 4.4/5 (3038 reviews)
4. [Atera](https://www.capterra.no/software/144309/atera) — 4.5/5 (454 reviews)
5. [SysAid](https://www.capterra.no/software/107225/sysaid) — 4.5/5 (522 reviews)

## Anmeldelser

### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9. august 2026* | Markedsføring og reklame | Recommendation rating: 10.0/10
> 
> **Fordeler**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Ulemper**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. januar 2026* | Bilindustri | Recommendation rating: 9.0/10
> 
> **Fordeler**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Ulemper**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17. august 2026* | Utdanningsadministrasjon | Recommendation rating: 7.0/10
> 
> **Fordeler**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Ulemper**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2. november 2025* | Veldedige organisasjoner | Recommendation rating: 10.0/10
> 
> **Fordeler**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Ulemper**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1. juli 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 8.0/10
> 
> **Fordeler**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Ulemper**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

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## Links

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| en | <https://www.capterra.com/p/227102/JIRA-Service-Management/> |
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