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Hva er JIRA Service Management?

Jira Service Management er en ITSM-løsning som gir deg tilgang til IT, utvikling, drift og forretningsteam i høy hastighet. Styrkede team kan levere fantastiske serviceopplevelser, uten kompleksiteten til tradisjonelle ITSM-løsninger, og gjør at man kan koordinere innsatsen for større effekt gjennom Jiras åpne samarbeidsplattform. Sømløs arbeidsflyt, automatiske regler, køer, SLA-er og en selvbetjeningsportal styrker alle IT, utvikling, drift og forretningsteam, og gjør at de kan levere eksepsjonell tjenestebehandling i stor skala uten siloer.

Hvem benytter JIRA Service Management?

For høyhastighets-team som ønsker å optimalisere ITSM-praksiser og eliminere siloer mellom IT, drift, utvikling og forretningsteam, løse forespørsler og hendelser raskt og utføre endringer med letthet.

Hvor kan JIRA Service Management benyttes?

Skybasert
Lokalt

Om leverandøren

  • Atlassian
  • Sted: San Francisco, USA
  • Grunnlagt i 2013

Support for JIRA Service Management

  • Telefonstøtte
  • Chat

Tilgjengelige land

Albania, Angola, Armenia, Aserbajdsjan, Australia og 48 andre

Språk

dansk, engelsk, fransk, italiensk, japansk og 12 andre

Priser for JIRA Service Management

Startpris:

19,04 USD/måned
  • Ja, har gratis prøveperiode
  • Ja, har gratisversjon

JIRA Service Management har en gratisversjon og tilbyr en gratis prøveperiode. Betalt versjon av JIRA Service Management starter på 19,04 USD/måned.

Priser få en gratis prøveperiode

Om leverandøren

  • Atlassian
  • Sted: San Francisco, USA
  • Grunnlagt i 2013

Support for JIRA Service Management

  • Telefonstøtte
  • Chat

Tilgjengelige land

Albania, Angola, Armenia, Aserbajdsjan, Australia og 48 andre

Språk

dansk, engelsk, fransk, italiensk, japansk og 12 andre

Videoer og bilder av JIRA Service Management

JIRA Service Management-programvare – 1
JIRA Service Management-programvare – 2
JIRA Service Management-programvare – 3
JIRA Service Management-programvare – 4
JIRA Service Management-programvare – 5
Se 6 til
JIRA Service Management-video
JIRA Service Management-programvare – 1
JIRA Service Management-programvare – 2
JIRA Service Management-programvare – 3
JIRA Service Management-programvare – 4
JIRA Service Management-programvare – 5

Funksjoner i JIRA Service Management

  • API
  • Adgangskontroller/-tillatelser
  • Administrasjon av kundestøttesaker
  • Administrasjon av tjenestenivåavtaler (SLA)
  • Aktivitetssporing
  • Alerts/Escalation
  • Asset Lifecycle Management
  • Automatisert ruting
  • Billettadministrasjon
  • CRM-modul
  • Dashbord
  • Delehåndtering
  • Eiendelssporing
  • Ekstern tilgang/kontroll
  • Endringsledelse
  • Etterforskningsstyring
  • Fjernovervåking og administrasjon
  • Flerspråklig
  • Fulltekstsøk
  • Godkjenningsprosesskontroll
  • Hendelseshåndtering
  • I samtale-planlegging
  • IT-rapportering
  • Inventarstyring
  • Kapasitetsstyring
  • Kommunikasjonsstyring
  • Konfigurasjonsstyring
  • Kontrakt-/lisenshåndtering
  • Kostnadssporing
  • Kundestøtte
  • Kunnskapsstyring
  • Køadministrasjon
  • Leverandørstyring
  • Lisenshåndtering
  • Mobiltilgang
  • Multikanals kommunikasjon
  • Nettverksovervåking
  • Oppdragsstyring
  • Oppgavebehandling
  • Prioritering
  • Problemhåndtering
  • Problemrevisjon
  • Problemsporing
  • Prosjektsporing
  • Prosjektstyring
  • Rapportering og statistikk
  • Rapportering/analyse
  • Real-Time Analytics
  • Real-Time Monitoring
  • Revisjonsspor
  • Revisjonsstyring
  • Samarbeidsverktøy
  • Samsvarsporing
  • Samsvarsstyring
  • Sanntidschat
  • Selvbetjeningsportal
  • Sikkerhetskopiering og gjenoppretting
  • Skjermdeling
  • Slippstyring
  • Statussporing
  • Styring av IT-aktiva
  • Styring av arbeidsflyt
  • Styring av kunnskapsbase
  • Tekstredigering
  • Third-Party Integrations
  • Tids- og utgiftssporing
  • Tilbakemeldingsbehandling
  • Tilpassede maler
  • Tilpasset merkevarebygging
  • Tjenestekatalog
  • Undersøkelser og tilbakemelding
  • Varsler/meldinger
  • Vedlikeholdsplanlegging
  • Vedlikeholdsstyring
  • Ytelsesstatistikk

Alternativer for JIRA Service Management

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Et visuelt samarbeidsverktøy som skaper et felles perspektiv for teamet ditt på et hvilket som helst prosjekt på en morsom, fleksibel og givende måte.
Asana tilbyr den enkleste måten å organisere og administrere arbeid på tvers av team i stor skala. Se hvorfor Asana er en ledende aktør på Capterra.
monday.com er et skybasert arbeidssystem, hvor team driver sine prosjekter og hverdagslige oppgaver, enten de er på kontoret, hjemme eller på farten. Lær mer om monday.com
Fremskynd oppløsningstidene og automatiser arbeidsflyten med skalerbar programvare for IT- og HR-helpdesk.

Anmeldelser av JIRA Service Management

Gjennomsnittlig score

Samlet
4,5
Lett å bruke
4,2
Kundeservice
4,3
Funksjoner
4,5
Verdi for pengene
4,3

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
58%
4
34%
3
6%
2
2%
1
0%
Laura
Laura
Human Resources Generalist i USA
Verifisert LinkedIn-bruker
Sykehus- og helsetjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Simple and effective task management software

4,0 i fjor

Kommentarer: It's useful for monitoring progress and coordinating the many tasks that have been delegated. In fact, the tool's progress track can be used to make estimates for the deadlines themselves.

Fordeler:

We utilize Jira to proactively guard against issues, notify clients when they are discovered, and monitor their progress and enhancements. Having the assignor's identity and that of the assigned person clearly shown also helps establish trust.

Ulemper:

I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit those of us waiting for clients to respond to comments.

Jessica
Customer Service i USA
Logistikk og leveringskjede, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Our service desk getting lots of help from it.

5,0 forrige måned Ny

Kommentarer: It has empowered our IT team to provide efficient and effective support, leading to increased employee satisfaction and reduced downtime. The platform's comprehensive features and integration with Jira Software have made it an essential tool for managing our IT service desk and streamlining our operations.

Fordeler:

It has transformed our IT help desk into a well-oiled machine. I love the intuitive portal that allows employees to easily submit requests, track their progress, and access helpful knowledge base articles. The automation features and customizable workflows have streamlined our processes and improved our response times significantly.

Ulemper:

Reporting capabilities, generating custom reports and dashboards can sometimes require a bit of technical expertise.

Terry
IT asset manager i Australia
Helse, velvære og trening, 5 001–10 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Jira is a good tool but need to know the limitation

3,0 i fjor

Kommentarer: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.

Fordeler:

Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.

Ulemper:

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

Amitabh
Technical support engineer i India
Informasjonsteknologi og -tjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Powerful Bridge with Developer

4,0 for 3 måneder siden

Kommentarer: It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information.

Fordeler:

Perfect tool to keep track on the request and make a bridge with the developer team. Able to edit content , know the progress , discuss the issues are quite easy and effective with Jira. To see the histories of JIRA and to link the related issues it's all good.

Ulemper:

Jira is somehow costly for small orgs. Little bit complicated platform with excessive options.

Matheson
IT Operations Specialist i USA
Datamaskin, programvare, 51–200 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Great Product!

5,0 forrige måned Ny

Kommentarer: I use Jira Service Management as a ticketing system as an IT helpdesk Tech. I love this product and it helps me to keep track of all my work as an individual.

Fordeler:

The thing that I like most about this product is the portal that shows all my open tickets. I can edit the title to have more information to keep track of exactly what that ticket is. I also like how I can organize it to show what I have open vs what the portal has open in terms of tickets.

Ulemper:

There is not much to dislike about my use of the product,, I think the one thing that was nice that is no longer in use is the ability to filter your workload in the filters section. Previously I was able to easily filter my workload to show how much I had gotten done in X amount of time but I am no longer able to do that in the way I had previously.

Rita
Paralegal i USA
Informasjonsteknologi og -tjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

JIRA-Legal

4,0 for 4 uker siden Ny

Kommentarer: Mostly positive. Being in the Legal group we have found another system that works better for us.

Fordeler:

JIRA is a good ticketing system and works well for I/T management - even though I am not in I/T.

Ulemper:

There is a double-edge sword meaning, all of the history stays with it, meaning, the ticket becomes very long, but then again, all the history is long. I also have had problems adding someone to a ticket where they can input.

Houcem
CISO i Tunisia
Informasjonsteknologi og -tjenester, 51–200 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Efficient ITSM Tool

4,0 for 2 måneder siden Ny

Kommentarer: My overall experience with JIRA Service Management has been positive. It is a reliable tool for IT service management once configured properly.

Fordeler:

- Seamless integration with other Atlassian products, such as JIRA Software and Confluence. - The interface is intuitive - Flexibility in configuring workflows and automation - Customer portal is user-friendly and simplifies the process of submitting and tracking requests

Ulemper:

The biggest downside is that customization, while powerful, can be overly complex for non-technical users. Certain advanced features require a deep understanding of JIRA’s configuration options or even scripting with tools like ScriptRunner.

Tim
IT i USA
Helse, velvære og trening, 1 001–5 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Best System out of all

4,0 for 2 måneder siden Ny

Fordeler:

Most feature rich ticketing/project system

Ulemper:

Clunky and slow at times, will freeze up for minutes wen making changes

Jonas
HR i Tyskland
Informasjonsteknologi og -tjenester, 501–1 000 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Powerful ITSM Tool for Streamlining Service Requests and HR Ticketing

4,0 for 2 uker siden Ny

Kommentarer: Jira Service Management is a powerful and flexible tool for managing HR requests and streamlining service delivery

Fordeler:

customizable workflows for hr processes and good centralized ticket management

Ulemper:

Interface can feel a bit overwhelming and the pricing for advanced features is high.

Haruki
Sr. ADR i USA
Datamaskin, programvare, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great tool for managing service tickets

5,0 forrige uke Ny

Fordeler:

User friendliness is great and its unified platform makes it easy for submitting any requests/tickets that can be categorized easily.

Ulemper:

There have been occasional glitches that deleted my requests and tickets but not much issues other than that.

Jayanth
Project Manager i USA
Forsikring, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

JIRA is the best overall Bug & Issue Project Management tool

4,0 i fjor

Fordeler:

- JIRA is very simple to setup & deploy for beginners & can also be used very effectively by advanced users- Has integrations with other tools- JIRA helps report, manage & track bugs, product features via tickets in 1 place- JIRA has history of tickets, work logs, etc that help document projects & promote overall accountability

Ulemper:

- JIRA can be expensive for small companies & small teams- JIRA needs licenses for users just to view the JIRA board & tickets

Vurderte alternativer: monday.com

Grunner til å bytte til JIRA Service Management: We chose JIRA as everyone were familiar with the tool & had prior experience with using it.

Thomas
Junior Software Engineer i Storbritannia
Detaljhandel, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Very happy 2+ years use of JIRA.

5,0 for 2 år siden

Fordeler:

Pretty much everything to do with ticket management and notifications from our internal 'customers'

Ulemper:

The search functionality could do with some work when looking for older tickets and the searching of 'similar requests'

Vurderte alternativer: Zendesk Suite

Grunner til å bytte til JIRA Service Management: More customization that some of the competitors but not so much so as to make it confusing to set up.

Nathan
Network Infrastructure Manager i Storbritannia
Detaljhandel, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Jira Service Management a Powerful Ticket System

5,0 for 2 år siden

Kommentarer: Overall when the software works it does the job, it's a bit of a nightmare to configure and the costings are not the cheapest but not as expensive as competitor products, i.e. zendesk, freshdesk etc.

Fordeler:

Works very well as a ticket system, it's very customisable and uses JQL for custom queries if you're inclined towards detailed reporting. Third Party Addins available online in their marketplace and bountyful automation features.

Ulemper:

It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that isn't IT literate then perhaps include some extra training days.

Vurderte alternativer: Freshdesk og Zendesk Suite

Grunner til å velge JIRA Service Management: We outgrew spiceworks and required a real ticket system

Grunner til å bytte til JIRA Service Management: Functionality was near identical it came down to price and the fact we already used Jira for our Dev enviroment.

Verifisert anmelder
Verifisert LinkedIn-bruker
Datamaskin, programvare, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Jira is your ally for scrum management!

5,0 i fjor

Fordeler:

The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles and that fits so great for Scrum teams.

Ulemper:

We are lacking to have a free test cases management in Jira.

Dave
WFM Sr Mgr i USA
Sykehus- og helsetjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

JIRA keeps us on track

4,0 for 6 måneder siden

Kommentarer: Overall, very happy with what we get from the JIRA platform. It's fast & intuitive to keep our teams aligned.

Fordeler:

I love using JIRA as a PM tool. It makes our ability to communicate laterally in the org much more streamlined.

Ulemper:

This may be more of an internal "how we implement" the tool, but crossing into other depts boards or tickets is a hassle since even viewing requires an access approval.

Mark Joseph
Customer Support i Singapore
Outsourcing/offshore, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

JIRA Service Management Review

5,0 for 9 måneder siden

Kommentarer: Overall, usage of this tool helps a lot for task managment.

Fordeler:

What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them.

Ulemper:

When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created.

Aditya
QA Lead i India
Økonomiske tjenester, 5 001–10 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

JIRA : Hero of Project Management Tools

5,0 i fjor

Kommentarer: its a great experience using JIRA and I would recommend it to use .

Fordeler:

its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards to avoid unintended confusions .bug tracking and user story creations - made my easy to track and progress in right direction .

Ulemper:

with my current usage of JIRA - nothing I dislike about JIRA - it does everything that I am asked to do .it

Alper
Analyst II i Tyrkia
Informasjonsteknologi og -tjenester, 5 001–10 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Jira service mamagent is useful for me

5,0 for 10 måneder siden

Kommentarer: My total idea is the Best choice for ticket management

Fordeler:

Usage and crearimg tickets are so easy and have good interface

Ulemper:

I do not have something bad for jira management

Guibson
Google Workspace Deployment Lead Engineer i USA
Informasjonsteknologi og -tjenester, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great Project Management Tool that enables teams to cross collaborate and become efficient

5,0 i fjor

Kommentarer: It is very user friendly, once the adoption and the knowledge of what is trying to be achieved, Tasks become a huge help on a daily project lifecycle

Fordeler:

The most important part of the Jira functionality is the availability to enable teams to create, update, comment, assign, and establish a clear channel, and expectations that are required to complete a project in an organized and efficient fashion, the feasibility of documenting and creating a project status report based on tasks, pre-defined or project tailored tasks.

Ulemper:

I believe that graphical interface dashboards would help to be robust, meaning, more detailed information, and the availability to generate clear reports is always useful for clients that don't want to access Jira, and just want an insight dashboard or the Project Lifecycle.

Ayomikun
Lead Technical Support Engineer i Canada
Informasjonsteknologi og -tjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Jira Service Management

4,0 for 10 måneder siden

Fordeler:

Good tool for managing task progress in a project

Ulemper:

There's a learning curve associated with using Jira service management.

peter
IT Asset,Configuration Manager, Service Catalog and Knowledge Manager i Ghana
Informasjonsteknologi og -tjenester, 501–1 000 ansatte
Har brukt programvaren i: Gratis prøveperiode
Anmelderkilde

A wow experience with Jira Service Management

4,0 for 3 måneder siden

Kommentarer: It is a wow experience and task made easy.

Fordeler:

Jira Service management tool gives a 360 view of the ticket life cycle. I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised. There is also an easy to find knowledge from it knowledge management repository when resolving an incidence or request.

Ulemper:

I am yet to discover what I least like about it

Lucas
Senior Software Engineer i Østerrike
Datamaskin- og nettverkssikkerhet, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

A Powerful Software for Efficient Software Development Management

4,0 for 2 år siden

Kommentarer: JIRA is a highly powerful software that excels in managing software development projects. With its robust features and functionalities, it offers a comprehensive solution for teams to track and organize their work. However, it can be overwhelming for users due to the extensive customization options available, which may lead to a learning curve and occasional complexity

Fordeler:

- Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including issue tracking, task assignment, and progress monitoring.- Customizability: The software allows for extensive customization, enabling teams to adapt it to their specific workflows and requirements.- Integration capabilities: it seamlessly integrates with various development tools and platforms, facilitating collaboration and enhancing productivity.- Reporting and analytics: it offers robust reporting and analytics features, providing valuable insights into team performance, project progress, and issue resolution.

Ulemper:

- Steep learning curve: Due to its vast customization options, JIRA can be initially overwhelming for new users, requiring time and effort to fully grasp its functionalities.- Complexity: The extensive features and configurations available in JIRA can sometimes make the software feel cumbersome, especially for smaller, less complex projects.

Mike
IT Manager i USA
Forbrukerelektronikk, 10 000+ ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

An easy to adopt Service Management platform from a trusted company.

4,0 for 4 måneder siden

Kommentarer: Rollout was pretty easy. We already used Jira for Agile Project Management, so the interface was familiar.

Fordeler:

It was easy to configure and use. Managing the tickets is straight forward and intuitive. The UI was well thought out.

Ulemper:

There isn’t a comprehensive user community or help documentation compared to products that have been in the industry longer.

Param
Finance Manager i Canada
Elektrisk/elektronisk produksjon, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great sofware and easy to use

5,0 for 3 måneder siden

Kommentarer: The customer portal is easy to use, Customers can submit requests, track ticket statuses. Automation and integration with other software is helpful

Fordeler:

Automation ability to streamline a number of tasks, tickets management

Ulemper:

Reporting and dashboards needs some improvement and ability to customize will help

Verifisert anmelder
Verifisert LinkedIn-bruker
Sykehus- og helsetjenester, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great to for work management and yracking

5,0 for 2 år siden

Kommentarer: Great tool. Every company should use it.

Fordeler:

Brilliant tool. Bug free. Give nice reports. Love the querying tool to extract data.

Ulemper:

None. I haven’t heard of any other software doing that great job as jira.