--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Salesforce Service Cloud. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Salesforce Service Cloud – Capterra Norge --- Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.no/software/136189/salesforce Page: 1 / 34\ Neste: [Next page](https://www.capterra.no/software/136189/salesforce?page=2) > Gi oppdragskritisk service raskere med hendelsesadministrasjon > > Verdict: Rated **4.5/5** by 824 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Salesforce Service Cloud? For bedrifter som har behov for en service-as-a-software-løsning for CRM og administrasjon av hjelpesenter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 824 Anmeldelser | | Lett å bruke | 4.1/5 | Based on overall reviews | | Kundestøtte | 4.3/5 | Based on overall reviews | | Verdi for pengene | 4.2/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Salesforce - **Location**: San Francisco, USA - **Founded**: 2003 ## Commercial Context - **Utgangspris**: 25,00 USD - **Pricing model**: (Free version available) (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk, fransk, italiensk, japansk, kinesisk, koreansk, nederlandsk, portugisisk, spansk, svensk, thai, tradisjonell kinesisk, tysk - **Available Countries**: Australia, Belgia, Brasil, Canada, Danmark, De forente arabiske emirater, Filippinene, Finland, Frankrike, India, Indonesia, Irland, Israel, Italia, Japan, Kina, Malaysia, Mexico, Nederland, Norge and 14 more ## Funksjoner - (CAPA) Korrigerende og forebyggende tiltak - Administrasjon av salgsmuligheter - Administrasjon av tjenesteforespørsler - Aktivitetsdashbord - Anropslogging - Anropsovervåking - Anropsruting - Ansattplanlegging - Arbeidsprognoser - Automatisert ruting - Billettadministrasjon - Catalog Management - Chat/meldinger - Chatbot - Datatelefoniintegrasjon - Eiendelssporing - Elektronisk signatur - For forsikringsbransjen - For telefonsentre - Forbrukervendt chat i sanntid - Forsendelsesstyring - Hendelseshåndtering - Hendelsesrapportering - Innholdsstyring - Kommunikasjonsstyring - Kontaktadministrasjon - Kundehistorikk - Kundehåndtering - Kundeopplevelsesstyring - Kunnskapsstyring - Leveringssporing - Mobiltilgang - Nettidsklokke - Oppgavebehandling - Proaktiv chat - Problemsporing - Real-Time Updates - Ruting - Samarbeidsverktøy - Samtale-scripting - Samtaleopptak - Selvbetjeningsportal - Sjåførsporing i sanntid - Statussporing - Styring av kunnskapsbase - Telefonsenterstyring - Tillatelsesutstedelse - Transkripsjoner/chathistorikk - Varsler/meldinger - Ytelsesstatistikk ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) ## Relaterte kategorier - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.no/directory/30785/work-order/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1723 reviews) ## Anmeldelser ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16. oktober 2023* | Datamaskin, programvare | Recommendation rating: 9.0/10 > > **Fordeler**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Ulemper**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *26. februar 2025* | Underholdning | Recommendation rating: 10.0/10 > > **Fordeler**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Ulemper**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- ### "Great platform and Easy to use." — 5.0/5 > **VINCE** | *20. mars 2026* | Reiseliv | Recommendation rating: 7.0/10 > > **Fordeler**: Ease of use and the basically unlimited customization that is possible. We were able to tweak the software to do exactly what we needed it to do. > > **Ulemper**: Sometimes support was not the fastest and certain functions were not the most user friendly. Overall the pros outweighed the cons though. > > Salesforce Service Cloud proved to be very useful for our business and enjoyed being able to customize as needed. ----- ### "Terrible for support" — 3.0/5 > **Verifisert anmelder** | *6. oktober 2022* | Informasjonsteknologi og -tjenester | Recommendation rating: 1.0/10 > > **Fordeler**: They have good reporting tools for management. It’s easy to create views and charts. > > **Ulemper**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Salesforce integration saves time all around." — 5.0/5 > **Holly** | *14. februar 2026* | Alternativ konfliktløsning | Recommendation rating: 10.0/10 > > **Fordeler**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones. > > **Ulemper**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases. > > It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick. ----- Page: 1 / 34\ Neste: [Next page](https://www.capterra.no/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data