Hva er Freshservice?

Freshservice er en intelligent ITSM-løsning som leverer eksepsjonelle opplevelser for ansatte med en intuitiv, skalerbar løsning uten kode. Med sine toppmoderne AI- og ML-funksjoner hjelper Freshservice organisasjoner med å lette belastningen til IT-agentene sine, og forbedre produktiviteten ved å automatisere deres dagligdagse oppgaver. I tillegg til AI-kapasiteten er Freshservice fleksibel og skalerbar nok til å brukes av både selskaper som er avhengige av eldre systemer og mer moderne virksomheter.

Hvem benytter Freshservice?

Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter.

Hvor kan Freshservice benyttes?

Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil)

Om leverandøren

  • Freshworks
  • Sted: San Mateo, USA
  • Grunnlagt i 2011
  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Belgia, Brasil, Canada, Colombia og 39 andre

Språk

engelsk, fransk, italiensk, nederlandsk, polsk og 5 andre

Priser for Freshservice

Utgangspris:

USD 19,00/måned
  • Ja, har gratis prøveperiode
  • Ingen gratisversjon

Freshservice har ikke gratisversjon, men tilbyr en gratis prøveperiode. Du får en betalt versjon av Freshservice fra USD 19,00/måned.

Priser få en gratis prøveperiode

Om leverandøren

  • Freshworks
  • Sted: San Mateo, USA
  • Grunnlagt i 2011
  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Belgia, Brasil, Canada, Colombia og 39 andre

Språk

engelsk, fransk, italiensk, nederlandsk, polsk og 5 andre

Videoer og bilder av Freshservice

Freshservice-programvare – 1
Freshservice-programvare – 2
Freshservice-programvare – 3
Freshservice-programvare – 4
Freshservice-programvare – 5
Se 6 til
Freshservice-video
Freshservice-programvare – 1
Freshservice-programvare – 2
Freshservice-programvare – 3
Freshservice-programvare – 4
Freshservice-programvare – 5

Funksjoner i Freshservice

  • (CAPA) Korrigerende og forebyggende tiltak
  • Adgangskontroller/-tillatelser
  • Administrasjon av tjenestenivåavtaler (SLA)
  • Aktivitetsdashbord
  • Aktivitetssporing
  • Arbeidsflytkonfigurasjon
  • Automatisk oppdagelse av enhet
  • Billettadministrasjon
  • CMDB
  • Dashbord
  • Dra og slipp
  • E-postadministrasjon
  • Eiendelssporing
  • Ekstern tilgang/kontroll
  • Elektronisk signatur
  • Endringsledelse
  • Etterforskningsstyring
  • Fjernovervåking og administrasjon
  • Flerspråklig
  • For IT-prosjektledelse
  • Forholdskartlegging
  • Fullføringssporing
  • Fulltekstsøk
  • Hendelseshåndtering
  • Hendelsesrapportering
  • Innholdsstyring
  • Inventarstyring
  • Katalogisering/kategorisering
  • Konfigurasjonsstyring
  • Kontrakt-/lisenshåndtering
  • Kontraktsutforming
  • Kostnadssporing
  • Kundeklagesporing
  • Kundestøttestyring
  • Kunnskapsstyring
  • Leverandørstyring
  • Lisenshåndtering
  • Live-chat
  • Livssyklusstyring av eiendeler
  • Mobiltilgang
  • Multikanals kommunikasjon
  • Oppdragsstyring
  • Oppgavebehandling
  • Overvåking i sanntid
  • Prioritering
  • Problemhåndtering
  • Problemrevisjon
  • Problemsporing
  • Rapportering/analyse
  • Revisjonsspor
  • Revisjonsstyring
  • Ruting
  • Samarbeidsverktøy
  • Samsvarsporing
  • Samsvarsstyring
  • Sanntidschat
  • Selvbetjeningsportal
  • Sikkerhetskopiering og gjenoppretting
  • Slippstyring
  • Strekkoder/RFID
  • Styring av IT-aktiva
  • Styring av arbeidsflyt
  • Styring av kontraktslivssyklus
  • Søk/filter
  • Tilbakemeldingsbehandling
  • Tilpassede maler
  • Tilpassede rapporter
  • Tilpasset merkevarebygging
  • Tjenestekatalog
  • Tredjepartsintegrasjoner
  • Varsler/eskalering
  • Varsler/meldinger
  • Vedlikeholdsplanlegging
  • Vedlikeholdsstyring
  • Widgeter
  • Ytelsesstatistikk

Alternativer for Freshservice

Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Lær mer om Jira
ServiceNow Customer Service Management is built for the digitally connected service economy.
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Freshdesk er en brukervennlig kundeserviceprogramvare som hjelper over 40 000 bedrifter over hele verden med å skape fremragende kundeopplevelser. Lær mer om Freshdesk

Anmeldelser av Freshservice

Gjennomsnittlig score

Samlet
4,5
Lett å bruke
4,6
Kundeservice
4,6
Funksjoner
4,3
Verdi for pengene
4,5

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
61%
4
33%
3
4%
2
2%
1
0%
Amar Y.
Amar Y.
IT Administrator i India
Verifisert LinkedIn-bruker
Detaljhandel, 5 001-10 000 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Best product for ITSM

5 for 2 måneder siden Ny

Kommentarer: Great experience

Fordeler:

Easy to use for complaints, issues track, asset management, inventory purposes

Ulemper:

Nothing to dislike for this product from my end

Tom L.
IT Support & Operations Manager i USA
Utdanningsadministrasjon, 1 001-5 000 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Freshservice Review

5 for 12 måneder siden

Kommentarer: I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.

Fordeler:

Freshservice has been a game-changer for our organization. The service catalog and user-friendly interface has allowed our employees to improve their productivity over the past 2+ years we have had the system implemented. The customizable forms and workflow has allowed our IT department to streamline processes and improve efficiency.

Ulemper:

I wish the reporting capabilities were more customizable. There have been a few situations where I reached out to Frehservice for support on reports I needed but found the reports were not possible. The freshservice support team told me my reporting needs would be added to the list of potential "future enhancements'.

Vurderte alternativer: ServiceNow Customer Service Management, ManageEngine ServiceDesk Plus og Zendesk

Grunner til å velge Freshservice: Our previous product did not have a customizable system and did not provide our employees with a way to track their tickets once created. It also lacked any type of reporting capabilities.

Byttet fra: Cerb

Grunner til å bytte til Freshservice: Cost and ease of customization

Verifisert anmelder
Account Manager SEM/PPC i Spania
Verifisert LinkedIn-bruker
Markedsføring og reklame, 51-200 ansatte
Brukte programvaren til: 1–5 måneder
Anmelderkilde

La calidad es excelente

4 forrige måned Ny

Kommentarer: Nuestro producto anterior no contaba con un sistema personalizable y no proporcionaba a nuestros empleados una forma de seguir sus tickets una vez creados. También carecía de cualquier tipo de capacidad de elaboración de informes.

Fordeler:

Me ha gustado mucho tener Frehservice en nuestra organización. Ha facilitado mucho mi trabajo como gerente, ya que puedo revisar fácilmente el rendimiento del equipo, publicar anuncios para la organización e identificar las tendencias de los problemas o las solicitudes.

Ulemper:

Desearía que las capacidades de informe fueran más personalizables. Ha habido algunas situaciones en las que me he puesto en contacto con Frehservice para pedir ayuda sobre los informes que necesitaba, pero me he encontrado con que los informes no eran posibles. El equipo de soporte de freshservice me dijo que mis necesidades de informes se añadirían a la lista de posibles "mejoras futuras".

Verifisert anmelder
Head of Application Services (System Administrator & Controlling Function) i Sveits
Verifisert LinkedIn-bruker
Bedriftsrådgivning, 201-500 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde
Kilde: GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2 for 5 år siden

Fordeler:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

Ulemper:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Mel W.
Operations Support Specialist i USA
Eiendom, 501-1 000 ansatte
Brukte programvaren til: 1–5 måneder
Anmelderkilde

Implementation and Management

5 for 2 år siden

Kommentarer: I had used FreshService in the past at different places of employment and had enjoyed it. This was the first time I was tasked with picking a ticketing system for a company. The fact that you get a trial based on the level you want to pay for, can basically have it customized during the trial to see if it's the right fit, extremely helpful and responsive customer service, and its easy to use for all levels of tech comfortability were the big reasons we chose FreshService. Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.

Fordeler:

There are several reasons I pushed to choose FreshService over other products. The value of the features I was getting with the ease of set up. Within the trial period, I had most of the set up done before I presented to my department head. The ease of switching from the previous (and archaic) system to FS for our end users was, overall, seamless. The ability to customize the product with minimal knowledge makes it easy to manage and make changes. After reviewing a dozen other ticketing systems, FreshService provided the ease of implementation and change that we were looking for.

Ulemper:

I love Freddy and want to use it however it's limited features over the traditional portal are frustrating. I understand it's a new feature and it's in a state of constant improvement but I wanted to launch with it and was unable to because key features that we needed specifically for our company would not show up. The reports aren't quite what I thought they would be either and I will probably have to do some work with powershell to get the information I really need.

Vurderte alternativer: HappyFox Help Desk, Jitbit Helpdesk, Zoho Desk, JIRA Service Management, ServiceNow, Kayako og Zendesk

Grunner til å velge Freshservice: The system we had was a basic portal for entering the request and then it would email it out to everyone. There was no way to properly manage, track, or pull reports on the work being done and tickets were falling through the cracks. It was making everyone's job harder than it needed to be.

Grunner til å bytte til Freshservice: This list is only a partial list of all the systems I looked at but I had issues with identifying what features each level had, lack of trials, unresponsive or slow customer service were some of the few issues I ran into.