--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Freshservice. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Freshservice – Capterra Norge --- Breadcrumb: [Hjem](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.no/software/132997/freshservice Page: 1 / 30\ Neste: [Next page](https://www.capterra.no/software/132997/freshservice?page=2) > Du får en nettbasert ITSM-serviceavdeling som inkluderer administrasjon av hendelser, problemer, endringer, utgivelser og ressurser, i tillegg til effektiv saksbehandling og automatisering > > Verdict: Rated **4.5/5** by 719 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Freshservice? Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 719 Anmeldelser | | Lett å bruke | 4.6/5 | Based on overall reviews | | Kundestøtte | 4.6/5 | Based on overall reviews | | Verdi for pengene | 4.4/5 | Based on overall reviews | | Funksjoner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Utgangspris**: 19,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk, fransk, italiensk, japansk, kinesisk, nederlandsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tyrkisk, tysk, vietnamesisk - **Available Countries**: Australia, Bahrain, Belgia, Brasil, Brunei, Canada, Chile, Colombia, Costa Rica, Danmark, De forente arabiske emirater, Ecuador, Filippinene, Finland, Frankrike, Hellas, Hongkong SAR Kina, India, Indonesia, Irland and 41 more ## Funksjoner - (CAPA) Korrigerende og forebyggende tiltak - Adgangskontroller/-tillatelser - Billettadministrasjon - Catalog Management - Chat/meldinger - Delehåndtering - Dokumentasjonsledelse - Eiendelssporing - Ekstern tilgang/kontroll - Elektronisk signatur - Endringsledelse - Endringsplanlegging - Fjernovervåking og administrasjon - Forholdskartlegging - Forhåndsbygde maler - Fornyelsesadministrasjon - Fulltekstsøk - Godkjenningsarbeidsflyt - Godkjenningsprosesskontroll - Hendelseshåndtering - Hendelsesrapportering - I samtale-planlegging - IT-rapportering - Innholdsstyring - Inventarstyring - Konfigurasjonsstyring - Kunnskapsstyring - Lisensinventar - Lisenssporing - Maler - Multikanals kommunikasjon - Nødgjenoppretting - Oppdragsstyring - Oppgavebehandling - Problemsporing - Prosess-/arbeidsflytautomatisering - Prosjektsporing - Real-Time Monitoring - Risikovurdering - Samarbeidsverktøy - Sanntidschat - Selvbetjeningsportal - Sikker datalagring - Sporing av IT-aktiva - Statussporing - Styring av kunnskapsbase - Tilpassede maler - Tilpassede skjemaer - Undersøkelses-/meningsmålingsstyring - Varsler/meldinger ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software) ## Relaterte kategorier - [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software) - [IT -styringsprogramvare](https://www.capterra.no/directory/10001/it-management/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [IT programvare](https://www.capterra.no/directory/30672/it-service/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [SysAid](https://www.capterra.no/software/107225/sysaid) — 4.5/5 (519 reviews) ## Anmeldelser ### "FreshService Survey" — 4.0/5 > **William** | *20. mai 2026* | Logistikk og leveringskjede | Recommendation rating: 8.0/10 > > **Fordeler**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Ulemper**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14. april 2026* | Markedsføring og reklame | Recommendation rating: 7.0/10 > > **Fordeler**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Ulemper**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20. februar 2025* | Detaljhandel | Recommendation rating: 0.0/10 > > **Fordeler**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Ulemper**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12. mars 2026* | Informasjonstjenester | Recommendation rating: 10.0/10 > > **Fordeler**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Ulemper**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "User-Friendly, Customizable, and Cost-Effective ITSM Platform, but Need Improvement" — 5.0/5 > **Ifediora** | *20. mai 2026* | Utdanningsadministrasjon | Recommendation rating: 9.0/10 > > **Fordeler**: Ease of use and customization. I’m not restricted to out-of-the-box configurations, and the licensing is cost-effective. > > **Ulemper**: A couple of features appear to be missing from the Assets module. For example, under Contracts, there’s currently no option to mark contracts as retired or archive them once they expire and no longer need renewal. Similarly, under Inventory, there’s no way to archive decommissioned assets to maintain a clean and current CMDB. I hope these features can be added in a future update. > > My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT Service Management. ----- Page: 1 / 30\ Neste: [Next page](https://www.capterra.no/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data