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Freshservice

Freshservice

Hva er Freshservice?

Freshservice er en intelligent ITSM-løsning som leverer eksepsjonelle opplevelser for ansatte med en intuitiv, skalerbar løsning uten kode. Med sine toppmoderne AI- og ML-funksjoner hjelper Freshservice organisasjoner med å lette belastningen til IT-agentene sine, og forbedre produktiviteten ved å automatisere deres dagligdagse oppgaver. I tillegg til AI-kapasiteten er Freshservice fleksibel og skalerbar nok til å brukes av både selskaper som er avhengige av eldre systemer og mer moderne virksomheter.

Hvem benytter Freshservice?

Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter.

Freshservice-programvare – 1
Freshservice-programvare – 2
Freshservice-programvare – 3
Freshservice-programvare – 4
Freshservice-programvare – 5

Er du usikker på Freshservice? Sammenlign med et populært alternativ

Freshservice

Freshservice

4,5 (561)
USD 29,00
måned
Gratisversjon
Gratis prøveperiode
137
28
4,5 (561)
4,4 (561)
4,6 (561)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
USD 60,00
måned
Gratisversjon
Gratis prøveperiode
113
50
4,2 (608)
4,3 (608)
4,3 (608)

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Anmeldelser av Freshservice

Gjennomsnittlig score

Samlet
4,5
Lett å bruke
4,5
Kundeservice
4,6
Funksjoner
4,3
Verdi for pengene
4,4

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
58%
4
35%
3
5%
2
1%
1
0%
Erick
Erick
Client Technologies Manager i USA
Verifisert LinkedIn-bruker
Bilindustri, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Probably the best tool for Help Desk Management

5,0 for 2 år siden

Kommentarer: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

Fordeler:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

Ulemper:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Sarah
Sarah
System Administrator i USA
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

You can do a lot of great things with Freshservice

4,0 i fjor

Kommentarer: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

Fordeler:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

Ulemper:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

Lillian
Lillian
Human Resources Generalist i USA
Verifisert LinkedIn-bruker
Sykehus- og helsetjenester, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Freshservice is a top-notch help desk solution

4,0 forrige måned Ny

Kommentarer: I use Freshservice to stay on top of my workload and respond quickly to any incidents that arise, most of which are related to technology at the company where I work.

Fordeler:

The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI.

Ulemper:

Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it.

Mei Leng
Business Analyst i Singapore
Logistikk og leveringskjede, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

The workflow very rigid

1,0 forrige måned Ny

Fordeler:

The integration too rigid and unfriendly do not have confident to perform the integration

Ulemper:

The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation notification to customer. Only take action when error report by customer

Phillip
ICT Support Officer i Australia
Utdanningsadministrasjon, 51–200 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Great standard feature Set on the whole, but new features seem to lag behind their FreskDesk system

5,0 for 2 uker siden Ny

Fordeler:

The ticketing system is really easy to use, with lots of options for workflow automations and ticket management. The app marketplace is great for extending the functionality.

Ulemper:

FreshService seems more like a new branching out for the company, with a complete set of tools, but lacking refinement in a lot of places. There are also odd quirks like Discuss feature button being available, even though the Discuss feature doesn't work on FreshService yet.The mobile app is a bit of a let down, as it doesn't have a dashboard like the main site which makes it much more tedious to lookup ticket queues.The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over 30 notifications and doesn't group them.The system has some other weird quirks, like sorting a list can only be saved when you also make a change to the filter for the list. Another issue is that there is a blur effect on the title text that doesn't always go away when scrolling back to the top of the page, resulting in some text looking very soft and fuzzy