--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Freshservice. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Freshservice – Capterra Norge --- Breadcrumb: [Hjem](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.no/software/132997/freshservice Page: 1 / 31\ Neste: [Next page](https://www.capterra.no/software/132997/freshservice?page=2) > Du får en nettbasert ITSM-serviceavdeling som inkluderer administrasjon av hendelser, problemer, endringer, utgivelser og ressurser, i tillegg til effektiv saksbehandling og automatisering > > Verdict: Rated **4.5/5** by 753 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Freshservice? Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 753 Anmeldelser | | Lett å bruke | 4.6/5 | Based on overall reviews | | Kundestøtte | 4.6/5 | Based on overall reviews | | Verdi for pengene | 4.4/5 | Based on overall reviews | | Funksjoner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Utgangspris**: 19,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk, fransk, italiensk, japansk, kinesisk, nederlandsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tyrkisk, tysk, vietnamesisk - **Available Countries**: Australia, Bahrain, Belgia, Brasil, Brunei, Canada, Chile, Colombia, Costa Rica, Danmark, De forente arabiske emirater, Ecuador, Filippinene, Finland, Frankrike, Hellas, Hongkong SAR Kina, India, Indonesia, Irland and 41 more ## Funksjoner - (CAPA) Korrigerende og forebyggende tiltak - Adgangskontroller/-tillatelser - Administrasjon av tjenestenivåavtaler (SLA) - Automatisk oppdagelse av enhet - Billettadministrasjon - Catalog Management - Chat/meldinger - Dashbord - Delehåndtering - Dokumentasjonsledelse - Eiendelssporing - Ekstern tilgang/kontroll - Elektronisk signatur - Endringsledelse - Endringsplanlegging - Fjernovervåking og administrasjon - Forhåndsbygde maler - Fulltekstsøk - Godkjenningsarbeidsflyt - Godkjenningsprosesskontroll - Hendelseshåndtering - Hendelsesrapportering - IT-rapportering - Innholdsstyring - Inventarstyring - Kalenderbehandling - Konfigurasjonsstyring - Kunnskapsstyring - Lisensinventar - Multikanals kommunikasjon - Nødgjenoppretting - Oppdragsstyring - Oppgavebehandling - Prosjektsporing - Real-Time Monitoring - Revisjonsstyring - Samarbeidsverktøy - Sanntidschat - Selvbetjeningsportal - Sikker datalagring - Slippstyring - Sporing av IT-aktiva - Statussporing - Styring av arbeidsflyt - Styring av kunnskapsbase - Tilpassede maler - Tilpassede skjemaer - Undersøkelses-/meningsmålingsstyring - Varsler/meldinger - Workflow Automation ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software) ## Relaterte kategorier - [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software) - [IT -styringsprogramvare](https://www.capterra.no/directory/10001/it-management/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [IT programvare](https://www.capterra.no/directory/30672/it-service/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [SysAid](https://www.capterra.no/software/107225/sysaid) — 4.5/5 (520 reviews) ## Anmeldelser ### "FreshService Survey" — 4.0/5 > **William** | *20. mai 2026* | Logistikk og leveringskjede | Recommendation rating: 8.0/10 > > **Fordeler**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Ulemper**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18. mai 2026* | Veldedige organisasjoner | Recommendation rating: 8.0/10 > > **Fordeler**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Ulemper**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9. desember 2024* | Bilindustri | Recommendation rating: 6.0/10 > > **Fordeler**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Ulemper**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30. mars 2026* | Informasjonstjenester | Recommendation rating: 10.0/10 > > **Fordeler**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Ulemper**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- ### "Customer Support and Customization" — 5.0/5 > **Patan** | *1. juni 2026* | Forskning | Recommendation rating: 10.0/10 > > **Fordeler**: Freshservice ticketing tool is simple to user and customize when you compare with very familiar ticketing tools like servicenow,manage engine, zoho desk. Also it provides all the features which are provided by other similar competitive tools. Also one thing i noticed is cutomer support, one day i submitted ticket clearly with all my queries immediately one agent recorded video how to implement it step by step and replied me. i followed same steps and issue was resolved. > > **Ulemper**: At the moment it satisified all my needs with single license no add-ons required to access other modules. > > First thing is it is value for money, reports are very useful and we can generate reports automatically in pie chart, graph. asset taggging is available. ----- Page: 1 / 31\ Neste: [Next page](https://www.capterra.no/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data