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Freshservice

Freshservice

Hva er Freshservice?

Freshservice er en intelligent ITSM-løsning som leverer eksepsjonelle opplevelser for ansatte med en intuitiv, skalerbar løsning uten kode. Med sine toppmoderne AI- og ML-funksjoner hjelper Freshservice organisasjoner med å lette belastningen til IT-agentene sine, og forbedre produktiviteten ved å automatisere deres dagligdagse oppgaver. I tillegg til AI-kapasiteten er Freshservice fleksibel og skalerbar nok til å brukes av både selskaper som er avhengige av eldre systemer og mer moderne virksomheter.

Hvem benytter Freshservice?

Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter.

Freshservice-programvare – 1
Freshservice-programvare – 2
Freshservice-programvare – 3
Freshservice-programvare – 4
Freshservice-programvare – 5

Er du usikker på Freshservice? Sammenlign med et populært alternativ

Freshservice

Freshservice

4,5 (566)
USD 29,00
måned
Gratisversjon
Gratis prøveperiode
133
28
4,5 (566)
4,4 (566)
4,6 (566)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
USD 795,00
år
Gratisversjon
Gratis prøveperiode
62
4
4,4 (749)
4,5 (749)
4,4 (749)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

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Anmeldelser av Freshservice

Gjennomsnittlig score

Samlet
4,5
Lett å bruke
4,5
Kundeservice
4,6
Funksjoner
4,3
Verdi for pengene
4,4

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
58%
4
36%
3
5%
2
1%
1
0%
Erick
Erick
Client Technologies Manager i USA
Verifisert LinkedIn-bruker
Bilindustri, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Probably the best tool for Help Desk Management

5,0 for 3 år siden

Kommentarer: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

Fordeler:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

Ulemper:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Sarah
Sarah
System Administrator i USA
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

You can do a lot of great things with Freshservice

4,0 for 2 år siden

Kommentarer: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

Fordeler:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

Ulemper:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

Tony
Senior Systems Support i Storbritannia
Bilindustri, 501–1 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Freshservice - Great ITSM tools and keeps on improving.

4,0 for 2 måneder siden Ny

Kommentarer: I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.

Fordeler:

The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.

Ulemper:

Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK

Verifisert anmelder
Verifisert LinkedIn-bruker
Bedriftsrådgivning, 201–500 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde
Kilde: GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2,0 for 7 år siden

Fordeler:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

Ulemper:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Tejas
Technical IT Support Manager i India
Informasjonsteknologi og -tjenester, 201–500 ansatte
Har brukt programvaren i: 6–12 måneder
Anmelderkilde

Manage your IT Service Desk, Freshservice gets it done

5,0 for 3 måneder siden

Kommentarer: Great! IT Service Management has become lot easier with freshservice.

Fordeler:

Ease of use, cross platform compatibility, multiple channels of support available.

Ulemper:

Needs to be more flexible and feature rich in work automations and customized fields.