Hva er Freshservice?

Freshservice er en intelligent ITSM-løsning som leverer eksepsjonelle opplevelser for ansatte med en intuitiv, skalerbar løsning uten kode. Med sine toppmoderne AI- og ML-funksjoner hjelper Freshservice organisasjoner med å lette belastningen til IT-agentene sine, og forbedre produktiviteten ved å automatisere deres dagligdagse oppgaver. I tillegg til AI-kapasiteten er Freshservice fleksibel og skalerbar nok til å brukes av både selskaper som er avhengige av eldre systemer og mer moderne virksomheter.

Hvem benytter Freshservice?

Freshservices kunder inkluderer blant annet MSP-er, finansorganisasjoner, utdanningsinstitusjoner og offentlige myndigheter.

Hvor kan Freshservice benyttes?

Skybasert
Lokalt

Om leverandøren

  • Freshworks
  • Sted: San Mateo, USA
  • Grunnlagt i 2011

Support for Freshservice

  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Belgia, Brasil, Canada, Colombia og 39 andre

Språk

engelsk, fransk, italiensk, nederlandsk, polsk og 5 andre

Priser for Freshservice

Utgangspris:

USD 19,00/måned
  • Ja, har gratis prøveperiode
  • Ingen gratisversjon

Freshservice har ikke gratisversjon, men tilbyr en gratis prøveperiode. Du får en betalt versjon av Freshservice fra USD 19,00/måned.

Priser få en gratis prøveperiode

Om leverandøren

  • Freshworks
  • Sted: San Mateo, USA
  • Grunnlagt i 2011

Support for Freshservice

  • Telefonstøtte
  • Døgnet rundt
  • Chat

Tilgjengelige land

Australia, Belgia, Brasil, Canada, Colombia og 39 andre

Språk

engelsk, fransk, italiensk, nederlandsk, polsk og 5 andre

Videoer og bilder av Freshservice

Freshservice-programvare – 1
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Funksjoner i Freshservice

  • (CAPA) Korrigerende og forebyggende tiltak
  • Adgangskontroller/-tillatelser
  • Administrasjon av tjenestenivåavtaler (SLA)
  • Aktivitetsdashbord
  • Aktivitetssporing
  • Arbeidsflytkonfigurasjon
  • Automatisk oppdagelse av enhet
  • Billettadministrasjon
  • CMDB
  • Dashbord
  • Dokumentledelse
  • Dra og slipp
  • E-postadministrasjon
  • Eiendelssporing
  • Elektronisk signatur
  • Endringsledelse
  • Etterforskningsstyring
  • Fjernovervåking og administrasjon
  • Flerspråklig
  • For IT-prosjektledelse
  • Forholdskartlegging
  • Fullføringssporing
  • Hendelseshåndtering
  • Hendelsesrapportering
  • Innholdsstyring
  • Inventarstyring
  • Katalogisering/kategorisering
  • Konfigurasjonsstyring
  • Kontrakt-/lisenshåndtering
  • Kontraktsutforming
  • Kostnadssporing
  • Kundeklagesporing
  • Kundestøttestyring
  • Kunnskapsstyring
  • Leverandørstyring
  • Lisenshåndtering
  • Live-chat
  • Livssyklusstyring av eiendeler
  • Mobiltilgang
  • Multikanals kommunikasjon
  • Nødgjenoppretting
  • Oppdragsstyring
  • Oppgavebehandling
  • Overvåking i sanntid
  • Posisjonssporing
  • Prioritering
  • Problemhåndtering
  • Problemrevisjon
  • Problemsporing
  • Prosjektsporing
  • Rapportering og statistikk
  • Rapportering/analyse
  • Ressurshåndtering
  • Revisjonsspor
  • Revisjonsstyring
  • Ruting
  • Samarbeidsverktøy
  • Samsvarsporing
  • Samsvarsstyring
  • Selvbetjeningsportal
  • Sikkerhetskopiering og gjenoppretting
  • Slippstyring
  • Statussporing
  • Strekkoder/RFID
  • Styring av IT-aktiva
  • Styring av arbeidsflyt
  • Styring av kontraktslivssyklus
  • Søk/filter
  • Tilbakemeldingsbehandling
  • Tilpassede maler
  • Tilpassede rapporter
  • Tilpasset merkevarebygging
  • Tjenestekatalog
  • Tredjepartsintegrasjoner
  • Varsler/eskalering
  • Varsler/meldinger
  • Vedlikeholdsplanlegging
  • Vedlikeholdsstyring
  • Widgeter
  • Ytelsesstatistikk

Alternativer for Freshservice

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Lær mer om Jira
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
SysAid hjelper IT-avdelinger med å jobbe smartere, ikke hardere, med serviceautomatisering basert på ti år med AI-informasjon. Prøv det gratis i dag. Lær mer om SysAid
ITIL-tilpasset programvare for tjenesteadministrasjon med KPI-dashbord som hjelper deg med å spore arbeidsbelastningen for hver ansatt og tildele oppgaver effektivt. Lær mer om TOPdesk
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.

Anmeldelser av Freshservice

Gjennomsnittlig score

Samlet
4,5
Lett å bruke
4,5
Kundeservice
4,6
Funksjoner
4,3
Verdi for pengene
4,5

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
60%
4
34%
3
4%
2
1%
1
0%
Erick
Erick
Client Technologies Manager i USA
Verifisert LinkedIn-bruker
Bilindustri, 1 001-5 000 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Probably the best tool for Help Desk Management

5,0 i fjor

Kommentarer: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

Fordeler:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

Ulemper:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Rob
Sr System Engineer i Nederland
Forlagsvirksomhet, 201-500 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

A user-friendly all-in-one solution for the servicedesk

5,0 forrige uke Ny

Kommentarer: I am really happy I rolled out FreshService 2 months before Covid-19 forced all to work remote. We were able to support users from home ( IT was at home as well ) without issues.
FreshService contains a Solutions (knowledge-) base, users can request hard- and software like shopping online, very intuitive and user friendly

Fordeler:

The ease to set it up : you can do it yourself without technical support. It comes with an app so it works on mobile devices as well, convenient if the laptop stops working.

Ulemper:

You cannot change the webportal to your liking unless you have webdesign skills.

Vurderte alternativer: ServiceNow Customer Service Management

Grunner til å velge Freshservice: Costs

Byttet fra: TOPdesk

Grunner til å bytte til Freshservice: Costs (yes, I'm Dutch..) the tool has it all and the ease of working with it.

Verifisert anmelder
Head of Application Services (System Administrator & Controlling Function) i Sveits
Verifisert LinkedIn-bruker
Bedriftsrådgivning, 201-500 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde
Kilde: GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2,0 for 5 år siden

Fordeler:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

Ulemper:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Sarah
Sarah
System Administrator i USA
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

You can do a lot of great things with Freshservice

4,0 for 4 måneder siden

Kommentarer: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

Fordeler:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

Ulemper:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

Verifisert anmelder
CIO i Spania
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 1 001-5 000 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Freshservice is the best ITSM, our users love it!

5,0 for 3 uker siden Ny

Kommentarer: After using several ITSM tools, Freshservie deployment was very easy and it fits 100% with our needs at an affordable price.

Fordeler:

Ticket management is great by itself but if you uses it with workflow automation it's awesome. You can configure as many user portal as you want and it was a requirement. Inventory is also great module. Project management help us not only in the helpdesk team but also in other areas of the department.

Ulemper:

The knowledge base could be better. You can't create more than two category levels and sometimes is not enough.

Vurderte alternativer: Jira og ManageEngine ServiceDesk Plus

Grunner til å velge Freshservice: OTRS was very difficult to configure and sometimes you couldn't find the way to configure it to fit with your requirements. Spiceworks is for little companys.

Byttet fra: Spiceworks og OTRS

Grunner til å bytte til Freshservice: It was the best option for us.