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Userlike
Hva er Userlike?
Userlike kombinerer nettprat med mobilmeldinger.
Bytt til en bedre metode for kundekommunikasjon. For dine kunder, supportansatte, salgsrepresentanter og ledere.
Chat med kundene dine via nettstedet ditt, Facebook Messenger, WhatsApp, Telegram og SMS. Du kan også koble til en chatbot og automatisere deler av kundeinteraksjonene dine.
Stiftet og drevet fra Tyskland. Userlike holder både dine og kundenes data trygge med en kommunikasjonsløsning som er 100 % GDPR-kompatibel.
Hvem benytter Userlike?
Alt fra små og mellomstore selskaper til store markedsledere som BMW, Nivea, Merck og mer. Over 10 000 selskaper over hele verden bruker Userlike til å holde kontakten med kundene sine.
Er du usikker på Userlike?
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Userlike
Anmeldelser av Userlike

Good value for money in overall despite few instabilities in oeration
Kommentarer: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use
Fordeler:
Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.
Ulemper:
A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Simple to set up and use
Kommentarer: With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code
Fordeler:
The features and integration options are what made Userlike our first choice of chat app
Ulemper:
The trial period a bit short to properly evaluate before signing up to a plan
Software that almost ruined our business
Kommentarer:
We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).
Fordeler:
Nice design, widget customisation features
Ulemper:
Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!
Svar fra Userlike
for 4 år siden
Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Use this for webchat on a busy site - does a great job
Kommentarer: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.
Fordeler:
Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.
Ulemper:
The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Great way to be in touch
Kommentarer: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.
Fordeler:
It is great way to build customer relationship through live chat platform.
Ulemper:
It will be nice to have mobile app for IOS and test time should be little bit longer.
Svar fra Userlike
for 4 år siden
Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

Efficient and easy to use
Fordeler:
Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.
Ulemper:
We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Simple, Elegant, User-Friendly, & filled with Features.
Fordeler:
I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome.
Ulemper:
There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want.

Provides us with key analytic insights.
Fordeler:
Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.
Ulemper:
Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.
Very easy and sufficent way to help our business
Kommentarer: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.
Fordeler:
Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)
Great Product
Kommentarer: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.
Fordeler:
Ease of use Quick application Nice interface
Ulemper:
Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.
user like good software really
Kommentarer: it was a good experience i use it for sharing files and chat online
Fordeler:
i did like that it has a good menu and easy of share files and chat online
Ulemper:
i did like least that it's a little bit difficult on the mobile phones
Svar fra Userlike
for 2 år siden
Hi Rachid, Thank you for your review! We wish you success and have fun chatting!
We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.
Kommentarer:
This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.
Fordeler:
I like the chat administration panel, because it's simple to use and efficient. I like the general new design and the pastel colors of the widget chat panel. I like the service speed and the high level of the server availability.
Ulemper:
Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox. To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground. For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.
Great tool to get started quickly
Kommentarer: We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.
Fordeler:
I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.
Ulemper:
I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)
Free trial gives great insight into how live chat can help grow your business
Fordeler:
The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.
Ulemper:
Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).
----is very very firnedly
Kommentarer: not yet
Fordeler:
easy to use and a great interface, i like the modern look and feels and the ajax integration on my website
Ulemper:
a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great
Easy to user, reliable, loads of config options and great support
Kommentarer: Better support options, direct user contact, less effort in communications
Fordeler:
It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.
Ulemper:
It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.
I love Userlike - for so many reasons!!
Kommentarer: It's a great research tool.
Fordeler:
I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it!

Easy to configure for the first operator, well done features
Fordeler:
modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features
Ulemper:
No parallel usage of chat panel and configuration panel with admin account (same as one of the operators)
easy to use, quick setup
Fordeler:
Usability is really good and very easy. The time for Setup and Integration of userlike is short time.
Ulemper:
From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice
Solid Solution
Fordeler:
Like that is allows us to stay connected to potential prospects.
Ulemper:
Nothing really bad to say about it, overall satisfied.
An excellent system for a small-medium sized business
Fordeler:
The software is at a good price with all the necessary features required by a small to medium-sized enterprise.
Ulemper:
Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.
Good quality of services and it works very well
Fordeler:
The number of interactions with the visitors on my website increase after the installation of chat. It works fine and it is easy to understand. Recommended
Ulemper:
I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.

No real issues
Kommentarer: Easy to interact with customers on the website. Multiple widget display options too.
Fordeler:
Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.
Ulemper:
The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.

App works great, I installed and had zero issues
Kommentarer: I can now chat with anyone that goes to my site.
Fordeler:
Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.
Ulemper:
Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.

Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.
Fordeler:
Easy site integration. Professional look/feel with lots of add-on capabilities. Useful audio & visual cue notifications.
Ulemper:
Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.