Hva er Sprinklr?
Sprinklrs mål er å hjelpe verdens mest elskede merker med å skape fornøyde kunder. Vi gjør dette med verdens første CXM (Customer Experience Management)-plattform, som gjør det mulig med personlige, menneskelige forbindelser på tvers av over 25 ulike kommunikasjonskanaler som Twitter, Facebook og Instagram. Sprinklr har sitt hovedkontor i New York City med 1400 ansatte på 22 kontorer, og jobber med mer enn 1200 av verdens mest verdifulle merker, inkludert: McDonalds, Nike og Microsoft.
Hvem benytter Sprinklr?
Det er en skybasert administrasjonsløsning for kundeengasjement som hjelper bedrifter av alle størrelser med å administrere innholdsmarkedsføring, sosiale medier, betalt annonsering, nettsted og mer via automatisering.
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My experience with Sprinklr
Kommentarer: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
the world's best enterprise customer experience management solutions.
Kommentarer: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
I don't like it
Kommentarer: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
The only thing I like is that I can see all social media account from the company I work for in the same software.
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
Great Platform - Would Recommend If You Are Looking For A Unified-CXM Platform.
Everything in one place - that is great for cost reduction, but also in terms of training and user-friendliness. The cSocial Engagement tool is outstanding, allowing for great detail and reporting. The Social listening tool is also top-notch, to keep track of brand performance on Social platforms, mainly Organic activity.
Personally, I would more training on the Platform. There's a significant number of tools, and these get update quite often - it is easy to get out-of-date when these happen every now and then, even if just small tweaks. Customer journey is something I would like to be added, it's one of the biggest pain points in our marketing, and having a tool that could help us would be great - Sprinklr seems to have the data and capabilities for it.
Sprinklr is game - All in one social media platform
Kommentarer: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
It is fast, accurate & effcient. It understands the current marketing needs
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
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