---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med TOPdesk. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pris, anmeldelser og vurderinger for TOPdesk – Capterra Norge
---

Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk)

# TOPdesk

Canonical: https://www.capterra.no/software/127562/topdesk

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> IT Service management-løsning som kombinerer et brukervennlig ITSM-verktøy med interne eksperter, klar for å effektivisere tjenester siden 1993.
> 
> Verdict: Rated **4.4/5** by 111 users. Top-rated for **Sannsynlighet for anbefaling**.

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## Overview

### Hvem benytter TOPdesk?

TOPdesk er en Service Management-plattform for IT-servicedesker i organisasjoner med 250-5000 ansatte. Verktøyet er lett å utvide til andre tjenesteavdelinger som drift eller HR.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.4/5** | 111 Anmeldelser |
| Lett å bruke | 4.3/5 | Based on overall reviews |
| Kundestøtte | 4.5/5 | Based on overall reviews |
| Verdi for pengene | 4.3/5 | Based on overall reviews |
| Funksjoner | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: TOPdesk
- **Location**: Delft, Nederland
- **Founded**: 1993

## Commercial Context

- **Utgangspris**: 61,00 €
- **Pricing model**:  (Gratis prøveperiode)
- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokalt), Linux (lokalt), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: dansk, engelsk, finsk, fransk, italiensk, nederlandsk, norsk, polsk, portugisisk, spansk, svensk, tysk, ungarsk
- **Available Countries**: Australia, Belgia, Brasil, Canada, Chile, Danmark, Finland, Frankrike, Irland, Italia, Luxemburg, Mexico, Nederland, New Zealand, Norge, Polen, Portugal, Singapore, Spania, Storbritannia and 7 more

## Funksjoner

- (CAPA) Korrigerende og forebyggende tiltak
- Administrasjon av kundestøttesaker
- Administrasjon av tjenestenivåavtaler (SLA)
- Alerts/Escalation
- Arbeidsordrehåndtering
- Asset Lifecycle Management
- Automatisert ruting
- Barcode/Ticket Scanning
- Billettadministrasjon
- CRM-modul
- Catalog Management
- E-postadministrasjon
- Eiendelssporing
- Endringsledelse
- Facility Asset Management
- Forebyggende vedlikehold
- Fulltekstsøk
- Hendelseshåndtering
- Hendelsesrapportering
- Inventarstyring
- Konfigurasjonsstyring
- Kontrakt-/lisenshåndtering
- Kundestøtte
- Kunnskapsstyring
- Live-chat
- Makroer/malbaserte svar
- Mobiltilgang
- Multikanals kommunikasjon
- Oppdragsstyring
- Oppgavebehandling
- Rapportering og statistikk
- Rapportering/analyse
- Revisjonsspor
- Revisjonsstyring
- Samarbeidsverktøy
- Selvbetjeningsportal
- Servicehistorikk
- Slippstyring
- Sporing av IT-aktiva
- Statussporing
- Styring av IT-aktiva
- Styring av arbeidsflyt
- Styring av kunnskapsbase
- Teknikerstyring
- Third-Party Integrations
- Tidsplanlegging
- Undersøkelser og tilbakemelding
- Utstyrsstyring
- Varsler/meldinger
- Vedlikeholdsstyring

... and 19 more features

## Integrations (59 total)

- AFAS Software
- AI Chatbot
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Ericsson NetCloud Manager
- Exact Synergy
- FastPass SSPR
- Flexwhere

... and 44 more integrations

## Support Options

- E-post/hjelpesenter
- Vanlige spørsmål / forum
- Kunnskapsbase
- Telefonstøtte
- Døgnet rundt
- Chat

## Category

- [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software)

## Relaterte kategorier

- [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software)
- [IT programvare](https://www.capterra.no/directory/30672/it-service/software)
- [ITSM tool](https://www.capterra.no/directory/30676/itsm/software)
- [Programvare for IT-billettsystemer](https://www.capterra.no/directory/32623/it-ticketing-systems-software/software)
- [Maintenance Management Software](https://www.capterra.no/directory/30058/maintenance-management/software)

## Alternativer

1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4083 reviews)
3. [Freshservice](https://www.capterra.no/software/132997/freshservice) — 4.5/5 (753 reviews)
4. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (770 reviews)

## Anmeldelser

### "Good for Healthcare/NHS and enterprise organsations" — 4.0/5

> **Peter** | *27. april 2026* | Sykehus- og helsetjenester | Recommendation rating: 8.0/10
> 
> **Fordeler**: Used for an ITSM ticketing system, great for logging incidents, service requests and changes with a simple and easy to use GUI, with good AD integration
> 
> **Ulemper**: The model is quite granular on having modules.  some competitors also do this but some provide you all functionalityy
> 
> used as an IT Infrastructure manager in the NHS.  this is a good GUI for non-technical staff to use for logging tickets and such.

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### "Great system with clean user interface" — 4.0/5

> **Joe** | *3. januar 2025* | Bioteknologi | Recommendation rating: 8.0/10
> 
> **Fordeler**: Simple user interface and easy to implement with minimal prior knowledge.
> 
> **Ulemper**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
> 
> The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

-----

### "Topdesk is overall good to work with" — 3.0/5

> **Marciano** | *14. desember 2023* | Regnskap | Recommendation rating: 2.0/10
> 
> **Fordeler**: I like the Change module in topdesk and the different things that u can do with it
> 
> **Ulemper**: When different people work in the same card
> 
> Its good my overall experience  espacially the Change module and the variaty in topdesk

-----

### "Topdesk experience in education" — 4.0/5

> **Jeroen** | *25. september 2024* | Grunnskole/videregående skole | Recommendation rating: 8.0/10
> 
> **Fordeler**: Flexibilty and ease of use for endusers.
> 
> **Ulemper**: Sometimes to much flexibility and thus complex to manage.
> 
> Great product\! Easy to use. Can be expensive when using many operators.

-----

### "Best ITSM available" — 5.0/5

> **David** | *12. desember 2023* | Utdanningsadministrasjon | Recommendation rating: 10.0/10
> 
> **Fordeler**: TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours.

Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.
> 
> **Ulemper**: No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.

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## Links

- [View on Capterra](https://www.capterra.no/software/127562/topdesk)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/127562/topdesk> |
| de | <https://www.capterra.com.de/software/127562/topdesk> |
| de-AT | <https://www.capterra.at/software/127562/topdesk> |
| de-CH | <https://www.capterra.ch/software/127562/topdesk> |
| en | <https://www.capterra.com/p/127562/TOPdesk/> |
| en-AE | <https://www.capterra.ae/software/127562/topdesk> |
| en-AU | <https://www.capterra.com.au/software/127562/topdesk> |
| en-CA | <https://www.capterra.ca/software/127562/topdesk> |
| en-GB | <https://www.capterra.co.uk/software/127562/topdesk> |
| en-IE | <https://www.capterra.ie/software/127562/topdesk> |
| en-IL | <https://www.capterra.co.il/software/127562/topdesk> |
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| fr-CA | <https://fr.capterra.ca/software/127562/topdesk> |
| fr-LU | <https://www.capterra.lu/software/127562/topdesk> |
| it | <https://www.capterra.it/software/127562/topdesk> |
| nb | <https://www.capterra.no/software/127562/topdesk> |
| nl | <https://www.capterra.nl/software/127562/topdesk> |
| nl-BE | <https://www.capterra.be/software/127562/topdesk> |
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