--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med TOPdesk. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for TOPdesk – Capterra Norge --- Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk) # TOPdesk Canonical: https://www.capterra.no/software/127562/topdesk Page: 1 / 6\ Neste: [Next page](https://www.capterra.no/software/127562/topdesk?page=2) > IT Service management-løsning som kombinerer et brukervennlig ITSM-verktøy med interne eksperter, klar for å effektivisere tjenester siden 1993. > > Verdict: Rated **4.4/5** by 111 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter TOPdesk? TOPdesk er en Service Management-plattform for IT-servicedesker i organisasjoner med 250-5000 ansatte. Verktøyet er lett å utvide til andre tjenesteavdelinger som drift eller HR. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 111 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 4.5/5 | Based on overall reviews | | Verdi for pengene | 4.3/5 | Based on overall reviews | | Funksjoner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: TOPdesk - **Location**: Delft, Nederland - **Founded**: 1993 ## Commercial Context - **Utgangspris**: 61,00 € - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokalt), Linux (lokalt), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: dansk, engelsk, finsk, fransk, italiensk, nederlandsk, norsk, polsk, portugisisk, spansk, svensk, tysk, ungarsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Chile, Danmark, Finland, Frankrike, Irland, Italia, Luxemburg, Mexico, Nederland, New Zealand, Norge, Polen, Portugal, Singapore, Spania, Storbritannia and 7 more ## Funksjoner - (CAPA) Korrigerende og forebyggende tiltak - Administrasjon av kundestøttesaker - Administrasjon av tjenestenivåavtaler (SLA) - Alerts/Escalation - Arbeidsordrehåndtering - Automatisert ruting - Barcode/Ticket Scanning - Billettadministrasjon - CRM-modul - Catalog Management - E-postadministrasjon - Eiendelssporing - Endringsledelse - Facility Asset Management - Forebyggende vedlikehold - Fulltekstsøk - Hendelseshåndtering - Hendelsesrapportering - I samtale-planlegging - Interaksjonssporing - Inventarstyring - Konfigurasjonsstyring - Kundestøtte - Kunnskapsstyring - Live-chat - Makroer/malbaserte svar - Mobiltilgang - Multikanals kommunikasjon - Oppdragsstyring - Oppgavebehandling - Problemsporing - Rapportering og statistikk - Rapportering/analyse - Revisjonsspor - Revisjonsstyring - Samarbeidsverktøy - Selvbetjeningsportal - Servicehistorikk - Slippstyring - Sporing av IT-aktiva - Statussporing - Styring av IT-aktiva - Styring av faste aktiva - Styring av kunnskapsbase - Teknikerstyring - Tidsplanlegging - Tilbakemeldingsbehandling - Undersøkelser og tilbakemelding - Varsler/meldinger - Vedlikeholdsstyring ... and 18 more features ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) ## Relaterte kategorier - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [IT programvare](https://www.capterra.no/directory/30672/it-service/software) - [ITSM tool](https://www.capterra.no/directory/30676/itsm/software) - [Programvare for IT-billettsystemer](https://www.capterra.no/directory/32623/it-ticketing-systems-software/software) - [Maintenance Management Software](https://www.capterra.no/directory/30058/maintenance-management/software) ## Alternativer 1. [Atera](https://www.capterra.no/software/144309/atera) — 4.5/5 (447 reviews) 2. [JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (768 reviews) 3. [Freshservice](https://www.capterra.no/software/132997/freshservice) — 4.5/5 (692 reviews) 4. [SysAid](https://www.capterra.no/software/107225/sysaid) — 4.5/5 (514 reviews) 5. [NinjaOne](https://www.capterra.no/software/165889/ninjaone) — 4.7/5 (284 reviews) ## Anmeldelser ### "Save time with Topdesk" — 5.0/5 > **Ryan** | *16. februar 2026* | Design | Recommendation rating: 7.0/10 > > **Fordeler**: I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets. > > **Ulemper**: One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming. > > Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly. ----- ### "Great system with clean user interface" — 4.0/5 > **Joe** | *3. januar 2025* | Bioteknologi | Recommendation rating: 8.0/10 > > **Fordeler**: Simple user interface and easy to implement with minimal prior knowledge. > > **Ulemper**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited. > > The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case. ----- ### "Topdesk is overall good to work with" — 3.0/5 > **Marciano** | *14. desember 2023* | Regnskap | Recommendation rating: 2.0/10 > > **Fordeler**: I like the Change module in topdesk and the different things that u can do with it > > **Ulemper**: When different people work in the same card > > Its good my overall experience espacially the Change module and the variaty in topdesk ----- ### "Great functionality, UI could do with softening and brightening" — 4.0/5 > **Will** | *23. februar 2026* | Utdanningsadministrasjon | Recommendation rating: 8.0/10 > > **Fordeler**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook. > > **Ulemper**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing. > > Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\! ----- ### "Topdesk experience in education" — 4.0/5 > **Jeroen** | *25. september 2024* | Grunnskole/videregående skole | Recommendation rating: 8.0/10 > > **Fordeler**: Flexibilty and ease of use for endusers. > > **Ulemper**: Sometimes to much flexibility and thus complex to manage. > > Great product\! Easy to use. Can be expensive when using many operators. ----- Page: 1 / 6\ Neste: [Next page](https://www.capterra.no/software/127562/topdesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/127562/topdesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data