--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Freshdesk. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Freshdesk – Capterra Norge --- Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.no/software/124981/freshdesk Page: 1 / 141\ Neste: [Next page](https://www.capterra.no/software/124981/freshdesk?page=2) > Freshdesk er en brukervennlig kundeserviceprogramvare som hjelper over 40 000 bedrifter over hele verden med å skape fremragende kundeopplevelser. > > Verdict: Rated **4.5/5** by 3487 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Freshdesk? Bedrifter i alle størrelser over hele verden stoler på at Freshdesk leverer bemerkelsesverdig kundeservice. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 3487 Anmeldelser | | Lett å bruke | 4.5/5 | Based on overall reviews | | Kundestøtte | 4.5/5 | Based on overall reviews | | Verdi for pengene | 4.4/5 | Based on overall reviews | | Funksjoner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Utgangspris**: 19,00 USD - **Pricing model**: (Free version available) (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, bulgarsk, dansk, engelsk, estisk, finsk, fransk, gresk, hebraisk, indonesisk, italiensk, japansk, katalansk, kinesisk, koreansk, kroatisk, latvisk, litauisk, malayisk, nederlandsk, norsk, polsk, portugisisk, rumensk, russisk, serbisk, slovakisk, slovensk, spansk, svensk, thai, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk, vietnamesisk - **Available Countries**: Argentina, Australia, Belgia, Brasil, Canada, Chile, Colombia, Costa Rica, Danmark, De forente arabiske emirater, Den dominikanske republikk, Ecuador, Egypt, El Salvador, Estland, Filippinene, Finland, Frankrike, Guatemala, Hellas and 39 more ## Funksjoner - Adgangskontroller/-tillatelser - Administrasjon av tjenestenivåavtaler (SLA) - Aktivitetsdashbord - Anropsovervåking - Anropsruting - Automatisk samtaledistribusjon - Billettadministrasjon - CRM-modul - Catalog Management - Chat/meldinger - Dashbord - Datatelefoniintegrasjon - Discussions/Forums - E-postadministrasjon - Ekstern tilgang/kontroll - Engasjementssporing - Forbrukervendt chat i sanntid - Fulltekstsøk - Hendelseshåndtering - Innboksadministrasjon - Innholdsstyring - Interaksjonssporing - Kommunikasjonsstyring - Kundedatabase - Kundehistorikk - Kundeopplevelsesstyring - Kundestøtte - Kunnskapsstyring - Køadministrasjon - Live-chat - Mobiltilgang - Multikanals datainnsamling - Oppdragsstyring - Oppgavebehandling - Problemhåndtering - Problemsporing - Rapportering og statistikk - Samarbeidsverktøy - Samtaleopptak - Sanntidschat - Selvbetjeningsportal - Sentimentanalyse - Skjermdeling - Styring av kunnskapsbase - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) ## Relaterte kategorier - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Programvare for kundekommunikasjon](https://www.capterra.no/directory/31002/customer-communications-management/software) - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.no/directory/34696/ai-agents-for-customer-support/software) ## Alternativer 1. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [HelpDesk](https://www.capterra.no/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Anmeldelser ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22. september 2026* | Regnskap | Recommendation rating: 8.0/10 > > **Fordeler**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Ulemper**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22. september 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 10.0/10 > > **Fordeler**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Ulemper**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13. august 2026* | Forbrukerelektronikk | Recommendation rating: 1.0/10 > > **Fordeler**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Ulemper**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23. september 2026* | Informasjonstjenester | Recommendation rating: 8.0/10 > > **Fordeler**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Ulemper**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- ### "Freshdesk review by suchith" — 4.0/5 > **Suchith** | *22. september 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 8.0/10 > > **Fordeler**: With Freshdesk, we have been able to centralize communications from multiple channels, whether through chat, email, or other means, into a single, unified platform. This consolidation has significantly streamlined our workflow, giving our team a comprehensive view of every client’s interaction regardless of its source. As a result, we have been able to resolve client issues more efficiently and respond with greater speed and accuracy > > **Ulemper**: Freshdesk falls pretty short on customization, so we can't really tweak it to match our specific workflows. On top of that, the reporting is basic and needs work. Without deeper, customizable analytics, it’s hard to get useful insights, track how we're actually doing, or make solid, data-driven decisions. ----- Page: 1 / 141\ Neste: [Next page](https://www.capterra.no/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data