---
description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med OneDesk. Les anmeldelser og oppdag lignende verktøy på Capterra Norge.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pris, anmeldelser og vurderinger for OneDesk – Capterra Norge
---

Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [OneDesk](/software/115614/onedesk)

# OneDesk

Canonical: https://www.capterra.no/software/115614/onedesk

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Neste: [Next page](https://www.capterra.no/software/115614/onedesk?page=2)

> OneDesks programvare kombinerer support og prosjektadministrasjon i ett program. Administrer kundesaker og prosjekter i én app.
> 
> Verdict: Rated **4.3/5** by 12 users. Top-rated for **Sannsynlighet for anbefaling**.

-----

## Overview

### Hvem benytter OneDesk?

Små og mellomstore bedrifter, samt avdelinger i store bedrifter, bruker OneDesk. OneDesk brukes ofte av prosjektledere, kundeserviceledere, IT, og hjelpesenter.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.3/5** | 12 Anmeldelser |
| Lett å bruke | 4.1/5 | Based on overall reviews |
| Kundestøtte | 4.2/5 | Based on overall reviews |
| Verdi for pengene | 4.2/5 | Based on overall reviews |
| Funksjoner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) |

## Om leverandøren

- **Selskap**: OneDesk
- **Location**: Montreal, Canada
- **Founded**: 2008

## Commercial Context

- **Utgangspris**: 11,99 USD
- **Pricing model**:  (Gratis prøveperiode)
- **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: dansk, engelsk, fransk, gresk, italiensk, kinesisk, nederlandsk, norsk, portugisisk, portugisisk, portugisisk, russisk, spansk, svensk
- **Available Countries**: Argentina, Australia, Belgia, Brasil, Bulgaria, Canada, Caymanøyene, Chile, Colombia, Curaçao, Danmark, De amerikanske jomfruøyene, De britiske jomfruøyene, De forente arabiske emirater, Estland, Filippinene, Finland, Frankrike, Grønland, Guernsey and 36 more

## Funksjoner

- Administrasjon av tjenestenivåavtaler (SLA)
- Aktivitetsdashbord
- Alerts/Escalation
- Automatisert ruting
- Budsjettering/prognoser
- Budsjettstyring
- CRM-modul
- Dashbord
- Endringsledelse
- Fakturering og regningsskriving
- Fildeling
- Flere prosjekter
- Fremdriftssporing
- Gantt-/tidslinjevisning
- Idéstyring
- Kundedatabase
- Makroer/malbaserte svar
- Milepælsporing
- Multikanals kommunikasjon
- Oppgavebehandling
- Porteføljeforvaltning
- Prioritering
- Problemhåndtering
- Prosjektplanlegging
- Prosjektplanlegging
- Prosjektstyring
- Rapportering og statistikk
- Rapportering/analyse
- Rapportering/prosjektsporing
- Ressurshåndtering
- Samarbeidsverktøy
- Selvbetjeningsportal
- Styring av arbeidsflyt
- Third-Party Integrations
- Tids- og utgiftssporing
- Tilbakemeldingsbehandling

## Integrations (16 total)

- Box
- Dropbox Business
- FreshBooks
- Gmail
- Joomla
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online
- Salesforce Sales Cloud
- SharePoint Azure AD Connect
- Slack
- WordPress

... and 1 more integrations

## Support Options

- E-post/hjelpesenter
- Vanlige spørsmål / forum
- Kunnskapsbase
- Chat

## Category

- [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software)

## Relaterte kategorier

- [Project Management Software](https://www.capterra.no/directory/30002/project-management/software)
- [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software)
- [Project Portfolio Management Software](https://www.capterra.no/directory/30862/project-portfolio-management/software)
- [Product Roadmap Software](https://www.capterra.no/directory/30864/product-roadmap/software)
- [Programvare for automatisering av profesjonelle tjenester ](https://www.capterra.no/directory/16/professional-services-automation/software)

## Alternativer

1. [Bitrix24](https://www.capterra.no/software/113540/bitrix24) — 4.2/5 (991 reviews)
2. [Wrike](https://www.capterra.no/software/76113/wrike) — 4.4/5 (2994 reviews)
3. [monday.com](https://www.capterra.no/software/147657/monday-com) — 4.6/5 (6037 reviews)
4. [Asana](https://www.capterra.no/software/120550/asana-pm) — 4.5/5 (13574 reviews)
5. [Confluence](https://www.capterra.no/software/136446/confluence) — 4.5/5 (3682 reviews)

## Anmeldelser

### "A project management solution" — 4.0/5

> **Flor** | *10. april 2023* | Datamaskin, programvare | Recommendation rating: 10.0/10
> 
> **Fordeler**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
> 
> **Ulemper**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
> 
> From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

-----

### "Flexible Application with a Strong Feature Set" — 5.0/5

> **Christine** | *8. november 2023* | Informasjonsteknologi og -tjenester | Recommendation rating: 10.0/10
> 
> **Fordeler**: We are a small but complex organization.  OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
> 
> **Ulemper**: We allow our users a lot of autonomy.  We are looking forward to some more granular security for more variation between a "regular user" and an admin.  We have seen positive updates on this already.
> 
> We were very pleasantly surprised.  I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own.  The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

-----

### "The best help desk resource" — 5.0/5

> **Riley** | *20. mai 2026* | Sykehus- og helsetjenester | Recommendation rating: 10.0/10
> 
> **Fordeler**: The UI layout is quite easy to navigate and allows for customization. It's easy to see which tickets need attention, and there's different status you can give to each one. OneDesk's customer support is also fantastic. Anytime there is an issue, they respond promptly. They even have implemented some of the changes we requested. Great company. It is well worth the money.
> 
> **Ulemper**: There used to be an issue with the calls not giving our team notifications, but they completely fixed it and even implemented the notification changes we requested.
> 
> Overall, OneDesk has been incredible. I do not regret switching over to this system. The company is great, and everything works very smoothly as intended.

-----

### "A complete project management application" — 4.0/5

> **Verifisert anmelder** | *21. oktober 2023* | Økonomiske tjenester | Recommendation rating: 7.0/10
> 
> **Fordeler**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
> 
> **Ulemper**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with

-----

### "User review with one year of use" — 5.0/5

> **Magaly** | *12. august 2023* | Tekstiler | Recommendation rating: 9.0/10
> 
> **Fordeler**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
> 
> **Ulemper**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
> 
> In general terms, it saves work by having two important functionalities in the same software.

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## Links

- [View on Capterra](https://www.capterra.no/software/115614/onedesk)

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| Locale | URL |
| de | <https://www.capterra.com.de/software/115614/onedesk> |
| de-AT | <https://www.capterra.at/software/115614/onedesk> |
| de-CH | <https://www.capterra.ch/software/115614/onedesk> |
| en | <https://www.capterra.com/p/115614/OneDesk/> |
| en-AE | <https://www.capterra.ae/software/115614/onedesk> |
| en-AU | <https://www.capterra.com.au/software/115614/onedesk> |
| en-CA | <https://www.capterra.ca/software/115614/onedesk> |
| en-GB | <https://www.capterra.co.uk/software/115614/onedesk> |
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| nb | <https://www.capterra.no/software/115614/onedesk> |
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| pl | <https://www.capterra.pl/software/115614/onedesk> |
| pt | <https://www.capterra.com.br/software/115614/onedesk> |
| pt-PT | <https://www.capterra.pt/software/115614/onedesk> |
| sv | <https://www.capterra.se/software/115614/onedesk> |
| tr | <https://www.capterra.web.tr/software/115614/onedesk> |

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