--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med SysAid. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for SysAid – Capterra Norge --- Breadcrumb: [Hjem](/) > [Help Desk -programvare](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.no/software/107225/sysaid Page: 1 / 22\ Neste: [Next page](https://www.capterra.no/software/107225/sysaid?page=2) > SysAid hjelper IT-avdelinger med å jobbe smartere, ikke hardere, med serviceautomatisering basert på ti år med AI-informasjon. Prøv det gratis i dag. > > Verdict: Rated **4.5/5** by 512 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter SysAid? SysAid betjener organisasjoner i utallige bransjer og størrelser, fra små og mellomstore bedrifter til Fortune 500-selskaper. I det store utvalget, fra hjelpesenter til ITSM+-utgaven, kan bedrifter i alle størrelser finne noe som passer dem. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 512 Anmeldelser | | Lett å bruke | 4.5/5 | Based on overall reviews | | Kundestøtte | 4.5/5 | Based on overall reviews | | Verdi for pengene | 4.5/5 | Based on overall reviews | | Funksjoner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokalt), Linux (lokalt), Chromebook (desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk, fransk, hebraisk, italiensk, japansk, kinesisk, portugisisk, russisk, spansk, tysk - **Available Countries**: Albania, Algerie, Amerikansk Samoa, Andorra, Angola, Anguilla, Antigua og Barbuda, Argentina, Armenia, Aruba, Aserbajdsjan, Australia, Bahamas, Bahrain, Barbados, Belarus, Belgia, Belize, Benin, Bermuda and 189 more ## Funksjoner - Adgangskontroller/-tillatelser - Administrasjon av kundestøttesaker - Administrasjon av tjenestenivåavtaler (SLA) - Aktivitetsdashbord - Alerts/Escalation - Arbeidsflytkonfigurasjon - Arrangementslogg - Automatisering av forretningsprosesser - Barcode/Ticket Scanning - Billettadministrasjon - Brukeradministrasjon - Chat/meldinger - Dashbord - Delehåndtering - Dra og slipp - Eiendelssporing - Ekstern tilgang/kontroll - Fjernovervåking og administrasjon - Flerspråklig - Fulltekstsøk - Godkjenningsprosesskontroll - Hendelseshåndtering - IT-rapportering - Inventarstyring - Kapasitetsstyring - Konfigurasjonsstyring - Kundedatabase - Kundestøtte - Kunnskapsstyring - Multikanals kommunikasjon - Oppdragsstyring - Oppetidsrapportering - Oppgavebehandling - Rapportering og statistikk - Rapportering/analyse - Real-Time Monitoring - Revisjonsstyring - Rollebaserte tillatelser - Samarbeidsverktøy - Samsvarsporing - Samsvarsstyring - Sanntidschat - Selvbetjeningsportal - Slippstyring - Sporing av IT-aktiva - Styring av arbeidsflyt - Styring av kunnskapsbase - Undersøkelser og tilbakemelding - Varsler/meldinger - Ytelsesovervåking ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) ## Relaterte kategorier - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.no/directory/30077/it-asset-management/software) - [ITSM tool](https://www.capterra.no/directory/30676/itsm/software) - [Service Desk programvare](https://www.capterra.no/directory/31027/service-desk/software) - [Workflow Management Software](https://www.capterra.no/directory/30091/workflow-management/software) ## Alternativer 1. 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[JIRA Service Management](https://www.capterra.no/software/138769/jira-service-management) — 4.5/5 (764 reviews) ## Anmeldelser ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5. september 2024* | Sykehus- og helsetjenester | Recommendation rating: 10.0/10 > > **Fordeler**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Ulemper**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10. juli 2025* | Offentlig administrasjon | Recommendation rating: 9.0/10 > > **Fordeler**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Ulemper**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27. februar 2026* | Elektrisk/elektronisk produksjon | Recommendation rating: 9.0/10 > > **Fordeler**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Ulemper**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29. april 2025* | Veldedige organisasjoner | Recommendation rating: 8.0/10 > > **Fordeler**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Ulemper**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9. februar 2026* | Helse, velvære og trening | Recommendation rating: 10.0/10 > > **Fordeler**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Ulemper**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Page: 1 / 22\ Neste: [Next page](https://www.capterra.no/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data