15 års erfaring med å hjelpe bedrifter
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LiveAgent

LiveAgent

Hva er LiveAgent?

LiveAgent utnytter kraften til en universell innboks, livechat i sanntid, innebygd telefonsentral og en robust kundeserviceportal. Avanserte automatiseringsfunksjoner, regler og store mengder integreringer skaper en kraftig kundeserviceprogramvare for bedrifter av alle størrelser. Bli med selskaper som BMW, Yamaha og Huawei i å tilby kundeservice i verdensklasse. Start din gratis prøveperiode, ingen kredittkortinformasjon nødvendig.

Hvem benytter LiveAgent?

Et bredt utvalg av små og mellomstore bedrifter innen e-handel, Telco, forsikring, SaaS og oppstartsbedrifter bruker LiveAgent. Målkunden er alle som forstår hvor viktig det er å gi god kundeservice.

LiveAgent-programvare – 1
LiveAgent-programvare – 2
LiveAgent-programvare – 3
LiveAgent-programvare – 4
LiveAgent-programvare – 5

Er du usikker på LiveAgent? Sammenlign med et populært alternativ

LiveAgent

LiveAgent

4,7 (1 583)
9,00 USD
måned
Gratisversjon
Gratis prøveperiode
180
138
4,6 (1 583)
4,7 (1 583)
4,7 (1 583)
kontra
Startpris
Prisvalg
Funksjoner
Integreringer
Lett å bruke
Verdi for pengene
Kundeservice
25,00 USD
måned
Gratisversjon
Gratis prøveperiode
199
22
4,1 (755)
4,1 (755)
4,2 (755)
Grønne søyler viser det best rangerte produktet basert på gjennomsnittlig vurdering og antall anmeldelser.

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Anmeldelser av LiveAgent

Gjennomsnittlig score

Samlet
4,7
Lett å bruke
4,6
Kundeservice
4,7
Funksjoner
4,6
Verdi for pengene
4,7

Anmeldelser etter størrelsen på bedriften (antall ansatte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Finn anmeldelser etter vurdering

5
72%
4
25%
3
3%
2
0%
1
0%
David
David
CEO i Ungarn
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Excellent value for money

5,0 for 8 måneder siden

Fordeler:

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

Ulemper:

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

Svar fra QualityUnit

for 8 måneder siden

Hi David, Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates! -LiveAgent team

Christian
Christian
Human Resources Manager i USA
Verifisert LinkedIn-bruker
Helse, velvære og trening, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Our support communications are centralized with LiveAgent

4,0 for 10 måneder siden

Kommentarer: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.

Fordeler:

It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.

Ulemper:

The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.

Svar fra QualityUnit

for 10 måneder siden

Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team

Nathalie
Licensed Sales Agent i USA
Forsikring, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

You Need This To See What Your Website Visitors Are Looking For!

5,0 forrige uke Ny

Kommentarer: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

Fordeler:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Ulemper:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Svar fra QualityUnit

for 3 døgn siden

Hey Nathalie, thanks for your positive feedback! We're glad to hear that LiveAgent has made it easier for you to connect with your customers :) If you ever have any questions or need assistance, feel free to reach out. We're here 24/7 to help! - The LiveAgent Team

Alberto
Operations Director i Spania
Markedsføring og reklame, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde
Kilde: SoftwareAdvice

Vurderte alternativer:

Mediocre lifecycle management

3,0 for 2 år siden

Kommentarer: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Fordeler:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Ulemper:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Svar fra QualityUnit

for 2 år siden

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Guillaume
Poject Manager i Mauritius
Tekstiler, 11–50 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Vurderte alternativer:

Great and easy to use

5,0 for 4 måneder siden

Kommentarer: It was overall a great experience and I do not regret my choice.

Fordeler:

Easy to use and easy to setup, liveagent was up on my staging envoronment in 15 minutes. It was easy to configure my rules and good to go in less than 2 days

Ulemper:

Some features were hard to locate and I had to contact my customer sucecss manager quite often.

Svar fra QualityUnit

for 3 måneder siden

Thank you, Guillaume, for sharing your experience. It's great to hear how swiftly you got LiveAgent set up! We're sorry some features gave you a bit of a hunt, though. Please know, we're here to help streamline that process for you - never hesitate to reach out 24/7 - LiveAgent Team