17 års erfaring med å hjelpe bedrifter
velge bedre programvare
Hva er LiveAgent?
LiveAgent er en programvare for kommunikasjonsadministrasjon som tar i bruk flerkanalskommunikasjon i sanntid. Tilpass kommunikasjonen din ved å benytte kundesegmentering, automatisering og en innebygd CRM. Legg til notater, påminnelser og dra nytte av over 40 integrasjoner. Med LiveAgent er det enkelt å tilby kundeservice i verdensklasse. Start din gratis prøveperiode, ingen kredittkortinformasjon nødvendig.
Hvem benytter LiveAgent?
Et bredt utvalg av små og mellomstore bedrifter innen e-handel, Telco, forsikring, SaaS og oppstartsbedrifter bruker LiveAgent. Målkunden er alle som forstår hvor viktig det er å gi god kundeservice.
Hvor kan LiveAgent benyttes?
Om leverandøren
- QualityUnit
- Grunnlagt i 2004
Support for LiveAgent
- Telefonstøtte
- Døgnet rundt
- Chat
Priser for LiveAgent
Startpris:
- Ja, har gratis prøveperiode
- Ingen gratisversjon
LiveAgent har ikke gratisversjon, men tilbyr en gratis prøveperiode.
Priser få en gratis prøveperiodeOm leverandøren
- QualityUnit
- Grunnlagt i 2004
Support for LiveAgent
- Telefonstøtte
- Døgnet rundt
- Chat
Videoer og bilder av LiveAgent
Funksjoner i LiveAgent
Alternativer for LiveAgent
Anmeldelser av LiveAgent
Functional Coordination Solution with Perfect Communication Strategy.
Kommentarer: Amazing project information management, collaboration and file management using the tool is excellent.
Fordeler:
Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.
Ulemper:
I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.
Svar fra QualityUnit
for 3 uker siden
Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out. - The LiveAgent Team
Very powerful application with an excellent customer service.
Kommentarer: During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Fordeler:
The level of customisation and tailoring to your business needs.
Ulemper:
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
Svar fra QualityUnit
forrige måned
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team
LiveAgent Review- Best IT Product
Kommentarer: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.
Fordeler:
LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets
Ulemper:
We are very satisfied with support and services. And we do not have anything to dislike about these products.
Svar fra QualityUnit
for 2 måneder siden
Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team
Best quality/cost ratio among several ticketing systems I tried
Kommentarer: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Fordeler:
There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)
Ulemper:
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
Vurderte alternativer: Zendesk Suite
Grunner til å bytte til LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products
Svar fra QualityUnit
for 3 uker siden
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team
Highly recommend
Kommentarer: Highly recommend, competitively priced and great customer support.
Fordeler:
Quick and simple to setup with in depth ticket managing system.
Ulemper:
It would be useful to have the option of different widgets depending on mobile or desktop usecase.
Svar fra QualityUnit
for 2 uker siden
Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team
