--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med LiveAgent. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for LiveAgent – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.no/software/102188/liveagent Page: 1 / 73\ Neste: [Next page](https://www.capterra.no/software/102188/liveagent?page=2) > God kundeservice starter med bedre kundestøtteprogramvare. Få flere kunder ved å tilby utmerket kundeservice med LiveAgent > > Verdict: Rated **4.7/5** by 1787 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter LiveAgent? Et bredt utvalg av små og mellomstore bedrifter innen e-handel, Telco, forsikring, SaaS og oppstartsbedrifter bruker LiveAgent. Målkunden er alle som forstår hvor viktig det er å gi god kundeservice. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.7/5** | 1787 Anmeldelser | | Lett å bruke | 4.6/5 | Based on overall reviews | | Kundestøtte | 4.7/5 | Based on overall reviews | | Verdi for pengene | 4.6/5 | Based on overall reviews | | Funksjoner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Utgangspris**: 15,00 USD - **Pricing model**: (Gratis prøveperiode) - **Prisinformasjon**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Windows (lokalt), Linux (lokalt), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk - **Available Countries**: Afghanistan, Albania, Algerie, Amerikansk Samoa, Andorra, Angola, Anguilla, Antigua og Barbuda, Argentina, Armenia, Aruba, Aserbajdsjan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgia, Belize and 204 more ## Funksjoner - Administrasjon av salgsmuligheter - Agentgrensesnitt - Anropslogging - Anropsovervåking - Anropssporing - Automated Attendant - Automatisert respons - Automatisert ruting - Brukssporing/-analyse - Chat/meldinger - Chatbot - Ekstern tilgang/kontroll - Engasjementssporing - Fjernstøtte - Forbrukervendt chat i sanntid - Hendelseshåndtering - Innboksadministrasjon - Klientportal - Kommunikasjonsstyring - Kontaktadministrasjon - Kundedatahåndtering - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kundesegmentering - Kunnskapsstyring - Kvalitetsstyring - Live-chat - Mobiltilgang - Multikanals datainnsamling - Multikanals kommunikasjon - Naturlig språkbehandling - Onboarding - Oppgavebehandling - Opptak - PBX - Problemsporing - Samarbeid med flere brukere - Samtaleopptak - Skjermdeling - Sporing av lagring - Styring av kunnskapsbase - Talemeldinger - Task Automation - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede skjemaer - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring - Ytelsesstatistikk ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) ## Relaterte kategorier - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) - [Service Desk programvare](https://www.capterra.no/directory/31027/service-desk/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.no/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveChat](https://www.capterra.no/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3. mai 2026* | Informasjonsteknologi og -tjenester | Recommendation rating: 10.0/10 > > **Fordeler**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Ulemper**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3. mai 2026* | Fotografi | Recommendation rating: 9.0/10 > > **Fordeler**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Ulemper**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- ### "Ok to start" — 3.0/5 > **Keith** | *10. juli 2026* | Datamaskin, maskinvare | Recommendation rating: 2.0/10 > > **Fordeler**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **Ulemper**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- ### "Flexible Omnichannel Support Across Email, Chat, and Voice" — 4.0/5 > **Verifisert anmelder** | *11. mai 2026* | Telekommunikasjon | Recommendation rating: 8.0/10 > > **Fordeler**: Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. > > **Ulemper**: We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. > > LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. ----- ### "Team collaboration" — 5.0/5 > **Success** | *26. mai 2026* | Veldedige organisasjoner | Recommendation rating: 10.0/10 > > **Fordeler**: LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. > > **Ulemper**: LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. > > LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. ----- Page: 1 / 73\ Neste: [Next page](https://www.capterra.no/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data