Vurderinger av LiveChat

Easily Increase Customer Satisfaction and Engagement! Fast and Powerful Live Chat

Kommentarer: LiveChat is a great tool for customer service. It allows customers to quickly and easily get answers to their questions or provide feedback, all while having the convenience of being in their own homes. The chat feature makes it easy to talk with representatives who are knowledgeable and ready to help solve any issue that arises. Many companies also offer additional features such as file sharing, automated responses, and canned messages which make communicating even easier. LiveChat's customer satisfaction ratings are quite high due to its ease of use and helpfulness when it comes to resolving issues quickly. Additionally, I find that the reporting capabilities offered by LiveChat allow me to keep track of trends in my customer base since I can see how many people have used the chat feature during certain time frames. All in all, LiveChat is an excellent tool for providing fast and efficient customer service without sacrificing quality or professionalism.

Fordeler:

LiveChat is a powerful tool for businesses of all sizes looking to improve their customer service and sales performance. It allows companies to communicate with customers in real-time via chat, increasing responsiveness and efficiency while also providing valuable insights into customer needs and preferences. LiveChat can be used to provide helpful solutions quickly, handle complaints promptly, answer inquiries around the clock even when no one is available at the office, or upsell products through personalized recommendations. With features like automated messages, canned responses and proactive invitations to chat, LiveChat empowers businesses to offer superior service that leaves customers feeling heard and valued.

Ulemper:

LiveChat is its ability to connect with third-party applications like CRM systems which gives you better insights into customer behavior as well as providing in-depth analytics about their interactions with your brand across multiple channels such as livechat conversations, emails, SMS etc., helping inform future strategies.

LiveChat Review

Kommentarer: LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth.

Fordeler:

LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc

Ulemper:

1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version.

Good

Fordeler:

Boost conversation and make friends and communication

Ulemper:

Customer may experience delay response

I can quickly respond to consumer inquiries via LiveChat

Kommentarer: We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.

Fordeler:

Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.

Ulemper:

Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.

LiveChat

Kommentarer: My overall experience with this software is that it is great and it also very easy to use and manage.

Fordeler:

What I liked most about this software is that you can go back and see all of the chats you have had in the past.

Ulemper:

What I liked least about this software is that if you you get too many chats it is a little hard to keep track which chat is which sometimes.

Livechat creates exceptional customer engagement value.

Kommentarer: We use Livechat to communicate with customers and sales prospects, not only on our website but also on all major messaging platforms.

Fordeler:

Livechat has excelled significantly in its integration with vital third-party software tools utilized in our workplace. It is currently integrated with WhatsApp, Zoom, Twitter, and Facebook Messenger. Integrating WhatsApp with all the aforementioned software has enabled our customers to communicate with us directly from any of these platforms. As a result, we can easily elevate chat messaging with a customer to a video call, enhancing our chances of closing more sales.

Ulemper:

Regarding any potential areas where Livechat may have shortcomings, I am unable to identify any at present. From my perspective, it is more than just a customer chat tool. As a department, Livechat has exceeded our expectations by providing us with exceptional value.

Livechat bridges the gap between us and our customers.

Kommentarer: We deployed Livechat to enable my company provide reliable support to our customers. Livechat enables our support department , to be wherever our customers are.

Fordeler:

I cherish Livechat's ticketing system the most. With Livechat's ticket, I get the opportunity to collaborate on a customers support query with as many of my colleagues as possible , while retaining all collaboration and communication efforts with my colleagues, within the Livechat software. I can assign tags to tickets , to enable me recognize them much later and I can also group resolved tickets together to enable us spot trends or identify common customer service issues.

Ulemper:

Livechat is one of those few software products I use , with whom I have had no reason to be displeasured. This is an helpdesk software that has simply gotten better every other year.

24/7 Customer Service to resolve issues real time in minutes

Kommentarer: Perfect tool to manage real time customer queries and get them sorted. It make it easy to integrate with various channels and assign the agents in peak hours without any delay in response which improve the customer engagements and effectively increase productivity.

Fordeler:

Successfully onboard real time problems to resolve with Live chat. It make possible directly to reach out the customer service support team to interact and communicate them for any assistance or issue. Even it can increase the customer engagement by having the real time queries and allow to track potential pitfalls we need to stay away from during the time spent speaking with our clients.

Ulemper:

Pricing model can be considered or can be added more features like adding more agents as it has limited one and also there is a confusion to set up the chat bot with same Timezone.

My reviews on live chat

Kommentarer: Live chat is one of the best software, simple to use with amazing features like automatic replies, quick responses and offline message switch between operators, it helps me and my team to connect to clients to assist them with their questions, requests, inquiries, decision making and other services in a fast and effective way.

Fordeler:

1. Live chat is one of the best tools with amazing features such as offline message switches between operators, simple, and easy to use.2. Live chat data summary helps me and my team to evaluate the daily performance of customer relationships.3. Live chat helps me to connect and assist customers with their questions, inquiries, decisions making in fast and effective ways to promote customer loyalty.4. Live Chat helps customers to reach out to us directly from our adverts on social networks and websites.

Ulemper:

1. Live chat can sometimes be annoying when it loops connection mode and stayed stuck 2. Live chat frustrates customers sometimes when there is a time lag and this decreases efficiency.3. LiveChat runs on a web-based platform, and this may result in technical issues that can hinder customers from connecting with the support they needed.

Easy way to communicate with customer

Fordeler:

LiveChat is an instant way to communicate with your customer to be able to provide fast assistance.

Ulemper:

Able to send large files through LiveChat and to remote support users.

Chat live instantly with high feature.

Kommentarer: Amazing chat platform
Client support make professional with live chat

Fordeler:

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Ulemper:

Application sometimes taking load to run except nothing can less as compare to cost

LiveChat mudou minha empresa

Kommentarer: Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client.

Fordeler:

LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time.

Ulemper:

Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies.

Apps for everyone!

Kommentarer: We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Fordeler:

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Ulemper:

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

The most convenient way to provide customer service

Kommentarer: We love LiveChat here. It keeps our call volume and abandoned call volume down, but also allows us to complete every function that we can on a phone call. We can set up a service call, take a message for a supervisor, turn service on and off, etc. We can literally do everything that we do on the phone but add the convenience for our customers.

Fordeler:

This allows customers to reach out and discuss issues that they are having with their service, or to set up new service, without calling in. It helps our company to keep the abandoned calls down, while still providing quality service to our customers. It's also convenient for those customers that need to have a conversation with us but can not be on the phone because they are at work. It provides all of the functionality of calling into our call center in a more convenient package.

Ulemper:

If the customer has an internet hiccup during a conversation, it will drop the conversation - though it does save the history so that they are able to come back without having to repeat everything. I would not call this a major drawback. If a customer calls in, there is a chance that they will have bad cell service and drop the call as well, without the benefit of the chat history. This is not a flaw with the product itself, but more the platform that it draws from and I would say that the flaw is equal to that of phone calls without the added drawback of abandoned calls.

LiveChat Review

Kommentarer: It's been positive overall, aside from dealing with privacy concerns for GDPR, such as IP address collection and lack of admin controls for this feature. While many visitors do not use chat, some do, and those that have used it have found it very helpful, and it has resulted in some additional conversions that may have not occurred otherwise.

Fordeler:

- Ease of setup - Reliable operation - User-friendly operational/agent interface - Ability to customize pre-questions to gain consent for personal info collection, etc.

Ulemper:

- Support for options to increase privacy protection of site visitors (ie, for EU GDPR compliance) could be better. For example, disabling IP address collection requires a special support request and then it is entirely removed. It would be much better if IP address enable/disable was an admin-controlled setting that, if enabled, would only remove the last octet of the IP address (like Google Analytics does for IP anonymization) so that geo info could still be collected but without the precision that would create a personal info privacy concern. - Blocking of bot-crawlers from the customer/visitor list is desperately needed, as they present a nuisance to agent operations. - The clearing of the customer list info seems to occur at random/unpredictable points in time -- this should be explained and there should be a button to allow manual clearing of the list by the agent. - The customer/visitor view options should include an "all current visitors" option so that all current visitors , whether invited or browsing, can be seen in one view. - Filters should be expanded to work for all fields, and should be persistent and be able to be saved so that switching views or restarting the application does not cause filter setups to be lost. - There should be a master enable/disable setting to deactivate LiveChat when desired, without the need to go into Wordpress and disable the plugin. -

Live Chat for Instant Results

Kommentarer: LiveChat is something we use to communicate with our online customers daily. It allows us to aid them without having to speak on the phone. Overall it is a fantastic product that aids in our daily productivity.

Fordeler:

I love how simple it is to keep in communications with our customers. It is an easy software to use and has some features that make things much easier for customer service representatives. My favorite part is the canned responses or snippets. It makes things easier when keeping up with company expectations of what is expected in a call.

Ulemper:

Some of the manager options could be a little easier to use. When monitoring a chat that someone else is taking occasionally there is a delay.

LiveChat - Great Communication with our Customers

Kommentarer: Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.

Fordeler:

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

Ulemper:

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Simplified Customer Support with LiveChat

Kommentarer: Awesome tool to resolve customer requests at all times. But, sometimes I avoid logging in to avoid distractions from the pop-ups of the incoming new messages.

Fordeler:

Ability to resolve our client issues, even when our mail server is down. I can always use it on my laptop, tablet, and phone, allowing us to provide a 24 hours support. It has been a very useful tool to our organizations as a majority of our clients prefer to use this. With LiveChat, you do not have to worry about sending a request or response to the wrong email address.

Ulemper:

When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to. Sometimes if you refresh the page you might lose your current conversation. Sometimes, it can be a distraction, if new requests keep pooping up on my desktop window.

Livechat is magical.

Kommentarer: Our customers regularly inform us that they get a faster response to their questions,when they communicate with my organizations customer care team via our website ,as against when they put a call across to our support telephone line. Livechat enable our agents communicate faster with customers than they do via the telephone ; therefore it has made the customer care team work faster,efficiently.

Fordeler:

I have used Livechat for over eighteen months and I get impressed by the sheer quality of this program. From the interface,which is among the most intuitive of any software solution I use as work ,to its customer support which is available to resolve our needs within seconds of getting on their website. Livechat also has a broad array of features which will improve any customer service department. Among these large library of feature on Livechat ,I particularly love the sneak-peek feature.The sneak-peek feature let me see what a web visitor is typing even before it is sent and I have had a few visitors try to ask me how I seem to know what they are typing; I tell them it is Magic.

Ulemper:

Livechat needs to broaden the functionality of its mobile app. At the moment,it only allows for it to be used to chat with web visitors and nothing more.

bad ticketing system

Kommentarer: All here are talking on Chat feature, that is really nice comparing to available on the earth!
It's not the complete solution to customer support requirement. Need to use another helpdesk solution for ticketing and email reply. Ticketing system is really bad, no separate canned reply available, need to use same available in chat. The reply emails can't be customized and very "old n ugly" interface displayed to end user in reply email. Powered by Livechat" can't removed in ticket reply. I contacted to support desk on this, but not answered well: "Yes our product manager know this..., we will update you." No proper/firm answer "When I can modify this ticket reply?". I think, they will see your subscription period, say for 1 year then standard answers. Might be different experience in trial or monthly subscribers. I am finally searching for good ticketing/email reply service.... search never ends for customer support team for good all in 1 solution!

Fordeler:

chat is instant, fast reply and appropriate geo-location.

Ulemper:

Ticket system is really need "good modern interface" updation. Customization options are not available for ticket system. Need to work hard on ticketing seriously, comparing to helpdesk, desk.com or groove

A remarkably good chat option

Fordeler:

They have a very interactive customer service section. The very fact that they are user-friendly makes them even more unique. It shows detailed information about the person and the other end. This is especially helpful when you belong to any kind of business group and can offer your help with regard to the services available in that specific place. Also, the feature wherein if the person is not online at the other end you could still leave a message so that it could be caught up later, is really good. And, since automatically generated greetings are present, all the manual initial greetings need not be told all over again to each of the contact.

Ulemper:

It would have been even more helpful if another separate page was generated whenever a call appears so that they wouldn’t go unnoticed. The mobile app needs to be improved a bit more. It doesn’t show justice to the desktop version.

Stay in touch with customers

Kommentarer: We are able to include LiveChat on certain pages of our website to get the best customer interaction. Our representatives like using LC because it is easy and there are never any issues. Customers have never complained about our LC function and use it often to ask questions. We love it!

Fordeler:

Live Chat is super easy to use and our reps have no complaints. We have had a great experience with our customers as well and implementing it onto our website. Customers can easily speak to a real person through chat and get a fast response. We can see what customers are typing so we can prepare to answer quickly and with enough time to provide the best answer.

Ulemper:

I do not like the stock photos included. It's not a big deal since we use real photos of our staff, but for those who want to use a stock photo - many of them look too fake and almost uninviting. Not a huge deal breaker obviously, as the product itself is great, but in case you have to use this feature.

The most feature packed support solution.

Fordeler:

Setting up Livechat is as simple as copying the Livechat html code provided to new users during the signup process and pasting into the html section of your website code and you are good to go. Livechat is the most feature packed helpdesk support solution out there .It integrates with the most popular CRM solutions out there like Salesforce and Microsoft dynamics. I like how every chat conversation between support agents and web visitors are archived for future referencing. The sneak peek feature puts support agents one step ahead of website visitors ,by letting them see real life what a visitor is typing ; even before it is sent.

Ulemper:

I dislike how basic the Livechat mobile app. is ,only allowing chat conversations between agents and website visitors. Also we are unable to delete message archives ,except we contact Livechat and they delete it from their end.

Livechat contributes to our mission of making our customers happier.

Kommentarer: Livechat makes us as a company, more accessible to our customers. By integrating Livechat with platforms like Whatsapp and Facebook, our customers are provided with different options, with which they can reach out to us.

Fordeler:

Livechat is intuitive on all platforms and has fantastic integrations with video conferencing , sms automation and file storage tools used in my company. The feature I like the most about Livechat though is the sneak peek feature, which allows us to see everything being typed by the customer on the chat bar, before they click send. Being able to see a customer as they type, allows better anticipation of the question and also provides more time to craft a response.

Ulemper:

Livechat is among the very few tools I use at work, of which I have got no complaints about. It provides more than we need to engage customers through chatting.

Amazing customer service via LiveChat!

Kommentarer: We have this tool integrated with our CRMs for internal support for our employees. Although our primary CRM does support live chat, we still use this tool since it has better build quality and stability. We also deploy it for our clients to enable chat features for their end-user support.

Fordeler:

1. Plenty of integrations are available: Almost any CRM can be integrated and it also can be integrated with Office 365, therefore, makes is available across tools. 2. Blazing fast chat service: can be achieved by links for end users. Document sharing and screen-share is also possible for trobleshooting and fixing issues.

Ulemper:

This is a very lightweight tool which is only focued on live chat. No major issues that we have found in this tool. It is pretty solid, offers all the required features and has the capability to support large-scale industries as well.