Vurderinger av ChannelAdvisor

3,8 (56)

Om ChannelAdvisor

Connecting and Optimizing Commerce for Top Brands and Retailers

Lær mer om ChannelAdvisor

Fordeler:

Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business.

Ulemper:

Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use.

Vurderinger av ChannelAdvisor

Gjennomsnittlig score

Lett å bruke
3,6
Kundeservice
3,3
Funksjoner
4,2
Verdi for pengene
3,2

Sannsynlighet for anbefaling

6,7/10

ChannelAdvisor har en gjennomsnittlig vurdering på 3,8 av 5 stjerner, basert på 56 brukeranmeldelser på Capterra.

Har du brukt ChannelAdvisor før?

Del opplevelsen din med andre programvarekjøpere.

Filtrer anmeldelser (56)

Moshe
Director i USA
Detaljhandel, 11-50 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Vurderte alternativer:

Powerful software but Expensive and hard to learn

5,0 for 3 år siden

Kommentarer: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Fordeler:

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Ulemper:

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Svar fra ChannelAdvisor

for 3 år siden

Moshe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Martin
IT Manager i Storbritannia
Forbrukervarer, 11-50 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde

Seems like a great product but project support is abysmal

4,0 for 2 år siden

Kommentarer: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Fordeler:

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Ulemper:

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Svar fra ChannelAdvisor

for 2 år siden

Dear Martin, Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

Verifisert anmelder
Founder i USA
Verifisert LinkedIn-bruker
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

ChannelAdvisor is a wonderful choice for multi channel sales

5,0 for 3 måneder siden

Kommentarer: Overall ChannelAdvisor has been a game changer for the positive. Because it is highly customizable, I can do lots of things that would have been far more tedious or impossible in other similar systems.

Fordeler:

We converted from an old system to ChannelAdvisor a few years ago. Biggest benefit was the power it had to allow many options selling in multiple online marketplaces. One of the best features is to bring in data feeds from various places and map them the way I want them.

Ulemper:

Many of the routine tasks such as receiving inventory and updating inventory counts are tedious. We've built other tools that integrate with ChannelAdvisor that are more efficient.

Meena
E-commerce Director i USA
Engrossalg, 11-50 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

The Best platform for setting up your online marketplace business

5,0 for 3 år siden

Kommentarer: I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform. I believe that they are the best in the industry and offer great value and service.

Fordeler:

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Ulemper:

The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only.

Svar fra ChannelAdvisor

for 3 år siden

Meena, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Bill
Bill
Owner i USA
Verifisert LinkedIn-bruker
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Think twice before using ChannelAdvisor

4,0 i fjor

Kommentarer: Once you get through the onboarding and support issues the software runs great. The cost starts to drain you after a few months, and you start to question yourself for getting into a 2-year contract. When my contact finally ended, I was paying over $2K a month. When my contract was up, they really didn't want to renegotiate. They just wanted to sign me up for another two years. It seems like the business model is to sign you up for two years and get as much out of you as they can with onboarding cost, monthly fees, and 2-3% of your revenue. ChennalAdvisor is a public company and to continue to show strong margins they just as well have you leave and bring on another newbie.

Fordeler:

There is no doubt that ChannelAdvisor has some of the best software on the market which makes it very tempting. The software has a ton of functionality (Most you'll never use). It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features.

Ulemper:

Cost!!! Contracts!!! No Support!!! No phone support. Waiting days for email support. No help with onboarding unless you pay thousands They lock you in with a Long Contract I really don’t feel comfortable with and can't get out of. Crazy High monthly fees. When your revenue gets to a predetermined amount, they start to take a percentage of revenue on top of the monthly fees. The software is really complicated and most of the time it requires some level of support that's nonexistent. You may have to wait days to get a question answered and most of the time they will just send you to a help page link.

Cindie
Marketplaces Coordinator i USA
Miljøtjenester, 51-200 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Logical Software that works well, but can be complex depending on your original data.

5,0 for 3 år siden

Kommentarer: We use the software to pull data together from a range of sources since our systems are spread across multiple data points. This makes it more complex, but the software works in a logical manner. We don't use it for order management or stock, rather just as a system to transform and feed data to various marketplaces, and send orders back into our system. I took over a badly set up system and it has taken a year to sort the bad data from the good, and fully work through all of the issues from previous users at my company - the general consensus was that everyone hated CA because they didnt understand it. I actually find CA a logical and easy to use system. It has a lot of functionality and ability to be customised, and we have been able to automate a significant amount of our data flow and pricing strategies making us more effient.

Fordeler:

Logical, plenty of Customization, helps with automation and efficiencies. I really like Channel Advisor , however it can become quite complex. When you understand the goal, and the software capabilities it is a great system and helps pull together and transform complex data, customizing it for each marketplace.

Ulemper:

Once set up it can be hard to backtrack and redo the system, especially once its in operation. Important to get the data in the right way the first time. It's a tough program to hire for - it sits between IT, Data, and Marketing Content to some extent.

Svar fra ChannelAdvisor

for 3 år siden

Cindie, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Kevin
Director of Pricing & Business Analytics i USA
Detaljhandel, 51-200 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Simple, Yet Robust Marketplace Product & Listing Management

4,0 for 3 år siden

Kommentarer: Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

Fordeler:

Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Ulemper:

Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

Svar fra ChannelAdvisor

for 3 år siden

Kevin, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Cynthia
MultiChannel Marketing & eCommerce Director i USA
Verifisert LinkedIn-bruker
Detaljhandel, 51-200 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

If you sell on more than one marketplace, you need this software

5,0 for 3 år siden

Kommentarer: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Fordeler:

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort. Centralized and customizable product data management allows for maximum exposure with minimum labor. CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Ulemper:

My only con for this software isn't the software itself - it's the support. Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

Josh
Marketplace Operations Lead i USA
Detaljhandel, 501-1 000 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

The only marketplace listing management tool I'd recommend

5,0 for 3 år siden

Kommentarer: I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

Fordeler:

The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want.

Ulemper:

When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

Svar fra ChannelAdvisor

for 3 år siden

Josh, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Louis
Owner i USA
Detaljhandel, 11-50 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Thorough Software for Complex Requirements, Future Solutions Up & Coming

4,0 for 4 år siden

Fordeler:

You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Ulemper:

After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

Randy
Owner i USA
Møbler, Selvstendig næringsdrivende
Brukte programvaren til: Mer enn 2 år
Anmelderkilde
Kilde: SoftwareAdvice

Good software but not the best company

3,0 for 5 år siden

Kommentarer: All in all it is good software but not the best company to work with.

Fordeler:

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Ulemper:

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Kristyn
Kristyn
SA Lead i USA
Verifisert LinkedIn-bruker
Forbrukerelektronikk, 51-200 ansatte
Brukte programvaren til: 6–12 måneder
Anmelderkilde

BlueBoard = Love

5,0 for 4 år siden

Kommentarer: Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

Fordeler:

BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Ulemper:

There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

Svar fra BlueBoard.io

for 4 år siden

Hello Kristyn, thank you for your super nice comment! We're glad we could steer your workflow towards more productivity. We'll strive to better communicate about our frequent updates to make sure no one gets lost!

Ankit
VP of Ecommerce and IT i USA
Elektrisk/elektronisk produksjon, 51-200 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Great tool to automate processes

4,0 for 2 år siden

Kommentarer: The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load.

Fordeler:

The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.

Ulemper:

The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there. Also the lack of video tutorials.

Melissa
Director of Ecommerce i USA
Detaljhandel, 11-50 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

Essential for our multi-brand business

5,0 for 3 år siden

Fordeler:

We represent multiple brands and channel advisor has allowed us to manage multiple brands across multiple online marketplaces. It has been so nice to have one central place to make changes that are pushed out to different marketplaces. I didn't think we would use the repricer feature much but I love it. We are now managing all of our advertising on Channel Advisor. It's nice to have one central place for all of this.

Ulemper:

The software is robust and complicated at times. It would be nice to have phone support. Their email support can take a day or two.

Svar fra ChannelAdvisor

for 3 år siden

Melissa, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Amir
Compant Director i Storbritannia
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Good solid system

4,0 for 3 år siden

Kommentarer: Very god experience and they help a lot. System was good and worked well and in some ways a lot easier than other systems. however they are expensive and do require a lot of investment to get features that come as standard with our similar systems

Fordeler:

A good solid system that links with a lot of online marketplaces

Ulemper:

The layout and feel of the system was not so user friendly and had to purchase lots of features/plugins that come as standard with our similar systems

Svar fra ChannelAdvisor

for 3 år siden

Hello Amir, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Brayden
Marketplace Manager i USA
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Excellent Multi Channel Management Tool

5,0 for 6 år siden

Fordeler:

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Ulemper:

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

YOLANDA
Ecommerce Manager i USA
Bilindustri, 51-200 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Make my life easier

5,0 for 3 år siden

Kommentarer: Overall very good. I got all supports I need when problems arise. Will appreciate if more training/webinars can be provided for advanced features.

Fordeler:

Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business.

Ulemper:

There are some data I need but not downloadable - such as ebay Deals & Promotions sales details.

Svar fra ChannelAdvisor

for 3 år siden

Yolanda, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

ESKANDER
President i USA
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Helpful software

4,0 for 3 år siden

Kommentarer: Listing publication
Order management
Customer service support

Fordeler:

Ease of use Enables us to open on more new marketplaces easily (actually made some intros for us)

Ulemper:

Cost is high Sometimes not as responsive on the service side / issue resolution Doesn't always support all new features on marketplaces (besides Amazon), especially if they are optional

Svar fra ChannelAdvisor

for 3 år siden

Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Troy
Operations Manager i USA
Forbrukerelektronikk, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Channel Advisor is easily the best multi-channel software platforms on the market.

5,0 for 5 år siden

Kommentarer: Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Fordeler:

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Ulemper:

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Svar fra ChannelAdvisor

for 5 år siden

Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

Jacob
CEO i USA
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Get your products listed everywhere!

4,0 for 6 år siden

Kommentarer: ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Fordeler:

Ease of getting products listed Multichannel solution

Ulemper:

Customer service is lacking but improving Shopify connection isn't very good Inventory management is poor for using warehouse locations

Verifisert anmelder
Manager i USA
Verifisert LinkedIn-bruker
Lagertjenester, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Great for many stores

3,0 for 4 år siden

Fordeler:

I liked how I could access all my stores on different platforms all in one window. It helped greatly when dealing with customers and made it very helpful for our customer service to handle orders accordingly back to the store especially for all the back-end stuff like editing orders and refunds. Made listings with platforms fairly quickly and then to each parent-child groups of SKUs.

Ulemper:

Very complicated to use at first. Requires a lot of training to find out all the features.

Janiece
Brand Manager i USA
Detaljhandel, 2-10 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

One stop but steep learning curve

4,0 for 3 år siden

Kommentarer: We are able to manage multiple retail platforms in a central location. This has made it easier for us to expand.

Fordeler:

One-stop for item info / sales management / inventory management

Ulemper:

There is a steep learning curve. It borders on too technical for an average retail user. The launch managers are great but as soon as a launch is complete and your question goes to the general bucket of "help" it takes a while to get answers and they aren't very thorough.

Svar fra ChannelAdvisor

for 3 år siden

Hi Janiece, Thank you for this valuable feedback. We will share this with our team. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Chary
Marketing i USA
Sportsutstyr, 2-10 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Awful customer service for the over priced charge

2,0 for 5 år siden

Kommentarer: Being able to manage large amounts of inventory on one system across several third party sales platform.

Fordeler:

Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Ulemper:

It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Svar fra ChannelAdvisor

for 5 år siden

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

Carolyn
Legal Ninja i USA
Elektrisk/elektronisk produksjon, 51-200 ansatte
Brukte programvaren til: Men enn 1 år
Anmelderkilde

SUPER USEFUL TOOL!

5,0 for 3 år siden

Kommentarer: I tasked with watching not only the gray market but unauthorized sellers and MAP compliance on our authorized seller. Blueboard helps me with all of these tasks.

Fordeler:

I have found the information to be invaluable for our business. There are so many features that assist me in my job on a daily basis. I wouldn't want to go without Blueboard.

Ulemper:

I don't have anything with Blueboard that I have been unsatisfied with.

Svar fra BlueBoard.io

for 3 år siden

Thank you for the awesome review, Carolyn! We strive to meet expectations like yours, and we're happy to hear we hit the mark for you. We are here for you anytime.

Joe
IT Manager i USA
Detaljhandel, 51-200 ansatte
Brukte programvaren til: Mer enn 2 år
Anmelderkilde

Great tools if you can figure out how to use them

4,0 for 3 år siden

Fordeler:

Makes it easy to deploy products across multiple sales channels.

Ulemper:

Customer service is not very helpful with regards to launching new channels.

Svar fra ChannelAdvisor

for 3 år siden

Joe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.