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Vurderinger av Cvent Event Management

4,5 (943)

Om Cvent Event Management

En fullstendig plattform for markedsførings- og arrangementsadministrasjon som håndterer hele arrangementssyklusen (fysisk og virtuelt) fra A til Å.

Lær mer om Cvent Event Management

Fordeler:

I really enjoy how it is able to integrate with other systems to enhance the capabilities or to leverage existing information instead of having to recreate everything.

Ulemper:

I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.

Vurderinger av Cvent Event Management

Gjennomsnittlig score

Lett å bruke
4,1
Kundeservice
4,5
Funksjoner
4,3
Verdi for pengene
4,1

Sannsynlighet for anbefaling

8,4/10

Cvent Event Management har en gjennomsnittlig vurdering på 4,5 av 5 stjerner, basert på 943 brukeranmeldelser på Capterra.

Har du brukt Cvent Event Management før?

Del opplevelsen din med andre programvarekjøpere.

Filtrer anmeldelser (943)

Jennifer
Jennifer
Manager - Creative Services i USA
Verifisert LinkedIn-bruker
Forsikring, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
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Vurderte alternativer:

Cvent for Event Management and Attendee Experience

5,0 forrige måned Ny

Kommentarer: Overall, our company and attendees have adopted Cvent and find it easy to register, set schedules, and utilize the app. We highly recommend Cvent when checking out the event management software in the market. Cvent has so many features to make your events stand out, and make your life easier when planning, executing, and marketing your events.

Fordeler:

Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience. We have been using Cvent for over 5 years and there are always new developments and upgrades being added. There's a huge community of users who also help each other and submit request for new ideas. Cvent is always listening to us and adding new features that enhance our events.

Ulemper:

In the beginning it was a little tricky setting up events. After using it for a few events though, it is now much easier to set up.

Svar fra Cvent

for 3 uker siden

Thank you Jennifer for taking the time to review our software. Make sure to subscribe to our Product News to keep on top of our frequent updates to our products!

Julia
Association Coordinator i USA
Veldedige organisasjoner, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
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Cvent Event Management is the best event management software!

5,0 for 2 måneder siden Ny

Kommentarer: Our experience with Cvent is among the best relationships I've ever had with a vendor. The customer service is exceptional. They anticipate our needs and have solutions read for us. We speak to our account manager quarterly and our customer support every other month.

Fordeler:

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Ulemper:

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Beth
Executive Director i USA
Veldedige organisasjoner, 2–10 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Complicated System with Missing Functionality

3,0 for 4 år siden

Kommentarer: Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Fordeler:

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Ulemper:

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Brooke
Director of Operations i USA
Veldedige organisasjoner, 201–500 ansatte
Har brukt programvaren i: Men enn 1 år
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Cvent has been a game changer!

5,0 forrige måned Ny

Fordeler:

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Ulemper:

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

Alisa
Events Manager i USA
E-læring, 201–500 ansatte
Har brukt programvaren i: 6–12 måneder
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Gets the job done!

5,0 forrige måned Ny

Fordeler:

User-friendly and customizable. Also the customer support.

Ulemper:

n/a I haven't had any issues that would cause me to write any cons.

Julie-Michelle
Meetings Manager i USA
Arrangementstjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

You Get What You Pay For

4,0 for 2 måneder siden Ny

Kommentarer: There are many options available to help you learn, including how-to guides, online trainings/certifications, user groups, and customer service. The ability to save events as templates so you do not need to reinvent the wheel (and so you can keep sites consistent) is invaluable.

Fordeler:

The system is very robust and offers just about any capability you may want. Similar products often have limitations to what they offer so they come with a lower price tag. If you need a robust system with the capability to customize reports and data, the higher price tag is worth the cost and will save you time and stress as a result. Customer service is easy to get in touch with and work with any issue you may have. They're also quite receptive to feedback regarding functionality.

Ulemper:

It can feel a bit daunting at first because there are so many items to learn. Some items have limits to their functionality which can get frustrating, but it's no different that similar platforms I've used over the years.

Nikita
Business System Administrator i India
Farmasi, 1 001–5 000 ansatte
Har brukt programvaren i: Mer enn 2 år
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Postive & user Friendly

4,0 forrige måned Ny

Kommentarer: I have been using Cvent since my past 2 organisations for different products.One good thing is it's user friendly, once you start exploring its simple but there should be some FAQ kind of Video simulations which might help the user incase they are stuck with a feature within a feature

Fordeler:

Its simple & easy to use, its easily understandable

Ulemper:

Too many features, most of them pop up even when they are not required

Eldon
Eldon
Event Coordinator i USA
Verifisert LinkedIn-bruker
Høyere utdanning, 201–500 ansatte
Har brukt programvaren i: Men enn 1 år
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An Event Management Must!

4,0 for 2 måneder siden Ny

Fordeler:

The software is feature-rich from the planning stages of an event through to the execution. WYSIWYG site development, conditional logic in emails and easy-to-develop registration process make planning easy. OnArrival and Attendee Hub make the constituent experience seamless and positive.

Ulemper:

The libraries available to store your event documents and graphics need an update for ease-of-use.

Verifisert anmelder
Verifisert LinkedIn-bruker
Utdanningsadministrasjon, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
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Complex Software Perfect for Our Complex Conference

5,0 for 3 uker siden Ny

Fordeler:

Cvent has exceptional customer support!!!! Cvent provides a seamless registration - register online, selecting sessions, making payments, etc. The event app provides conference info, attendee schedules, networking opportunities and interactive features. The reporting tool allows us to track attendee engagement and much more to make our conferences better in the future.

Ulemper:

There are no downsides to using Cvent, however, there is a learning curve. The cost is higher than other options but Cvent is by far the most, robust, comprehensive platform.

Verifisert anmelder
Verifisert LinkedIn-bruker
Medieproduksjon, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
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Great tool for event management

5,0 for 2 måneder siden Ny

Fordeler:

It is a great tool for the overall event management process

Ulemper:

Some of the email functions are very limited. Once you select an audience for an email you cannot update it

Nicole
SMMS Operator i USA
Økonomiske tjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

All-Encompassing Platform

4,0 for 10 måneder siden

Kommentarer: Its the best tool we've found that can meet our needs and has the least amount of issues

Fordeler:

That is holds all features and functionality that we would require to request, build a reg site, and plan an event within one platform.

Ulemper:

I think that the reporting could be more robust!

Verifisert anmelder
Verifisert LinkedIn-bruker
Veldedige organisasjoner, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
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A good mobile app tool with lots of integration capabilities

5,0 for 6 år siden

Kommentarer: Overall, CrowdCompass has made the user and administrator experience much better. It is easy to use on both ends and provides a convenience that we never had before. Having event information in app form also means reducing or eliminating the need to print details on paper and this is a huge deal for the environment and overall cost, manpower and waste improvement. Notices, surveys, programs, speaker bios, attendee connections, reminder alerts, personal agendas, sponsor banners, exhibitor details and more can all be integrated in one place that anyone in the age of mobile devices can access.

Fordeler:

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the Map feature where a diagram of the event location can be uploaded and then any area on the map can be pinpointed and associated with other content throughout the app. This means precise locations can be easily pointed out and found by anyone using the feature and it is invaluable for events where there are a lot of different specific spaces. Registration, session rooms, exhibitor booths, meals and breaks can all be pinned and found directly on the map or from their own detail pages.

Ulemper:

It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there are several ways to handle this in CrowdCompass but all are a bit clunky and add that to the way every company using the software has their events together under the same platform means potential confusion for users when conflicts come up in the shared database. Also, while there is a lot of integration and duplication ability, there are still several features that don't have the ability to be duplicated so a lot of duplicate work needs to be done if you have a similar event that happens on a regular basis.

Lindsay
Event Coordinator i USA
E-læring, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Cven Event Management Review

5,0 for 5 år siden

Kommentarer: We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Fordeler:

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Ulemper:

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

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Verifisert LinkedIn-bruker
Utdanningsadministrasjon, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
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Cvent in a K-12 World

5,0 for 3 år siden

Kommentarer: Our school can now offer transparency when accepting money for events. We have improved our communication with our participants. We have streamlined our check-in procedures for our events. Our parents love the event emails that we send out. Our administration loves the data we are able to collect.

Fordeler:

The Cvent platform saved graduation! Our K-12 school operates in an ever-evolving atmosphere, and Cvent allowed us to pivot on a dime during the pandemic. We were able to grant a better than expected graduation experience to the Class of 2020 through the help of Cvent and Crowd Compass. We have upped our game in communicating with our participants registering several devices. We are kicking off the new school year with season ticket passes for sale through Cvent. We just finished up an elementary summer camp that consisted of over 113 different camp sessions. Our event manager was able to keep track of 5 additional weeks of camps with over 113 sessions and 325 registrants. She loved the flexibility of OnArrival because she was able to register walk-ups on site.

Ulemper:

We are stretching the platform further than the platform can perform. We have minor children without email addresses, and that tends to confuse the parents who are trying to register these children for our events.

Gladys
Executive Assistant to the CEO i USA
Verifisert LinkedIn-bruker
Har brukt programvaren i: Mer enn 2 år
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Be prepared for a 180 degree experience with Cvent's Event Management solution.

4,0 for 6 år siden

Kommentarer: Cvent's event management software saves countless man hours and potential marketing costs.

Fordeler:

Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see who registered, who didn't, and even who is possibly thinking about it with the abandoned registrations feature. My favorite tool is OnArrival (event check-in). Put those days behind you of paper tickets, attendee checklists, and long lines & chaos at the registration table. Upon arrival, your attendees check-in on an iPad, or you can scan them with a mobile device, and look cutting edge while doing it!!!

Ulemper:

I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features and functionality, I found it difficult to remember all the steps (menu navigation) to create an event. Undeterred, I contacted Cvent's Customer Support (really Customer Care as they go the mile for you) to help me create my second event. For the second time around, I worked smarter and documented all the steps. I can honestly say, it's been smooth sailing ever since! If I run into a snag or have a question, I contact Customer Support or look to my Cvent Community for help. There are many meetings & events solutions out there, but it's hard to beat one of the first and best to market! Stop searching and give Cvent a try.

SarahEmily
Manager of Conferences and Trainings i USA
Veldedige organisasjoner, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
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CVent is both the most unique and innovative option for all your planning needs

5,0 for 7 år siden

Kommentarer: Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using.
Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

Fordeler:

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

Ulemper:

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

Danial
ZIWO Cloud Contact Center Software i Jordan
Informasjonsteknologi og -tjenester, 11–50 ansatte
Har brukt programvaren i: Men enn 1 år
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Great tool for Planning and Managing Events (Including Virtual Events)

5,0 for 2 år siden

Kommentarer: At a reasonable and appropriate cost, we were able to use Cvent as our professional Event planning consultant, which enabled us to deliver the events we organize to safety and achieve maximum benefit. Cvent also made it easy to switch from real to virtual events and supported global expansion, where we could invite a group to a superbly organized virtual gathering.

Fordeler:

Cvent is a great tool for planning events of various sizes, including virtual ones. Events are better with Cvent. It forces you to pay attention to the slightest details so your guests have a memorable event. Cvent imports contacts, connects with numerous programs, and allows you to create guest lists with simple operations. You can also create a web page for the event, add payment links to buy tickets and reserve seating for paid events, and Cvent keeps track of all of that for you, so you know who has confirmed attendance and how many seats have been reserved. I also use it to arrange virtual events, sending out invitations and planning the program and themes of discussion. I also like how event logs are recorded and archived on the cloud for easy access.

Ulemper:

Nothing we can say, Cvent is simple to use for everyone, regardless of their interests or business, and it does its job well. Notably, help is provided 24/7, which simplifies use and boosts user efficiency.

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Verifisert LinkedIn-bruker
Reiseliv, 11–50 ansatte
Har brukt programvaren i: Mer enn 2 år
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Many Features for the Wanting

4,0 for 5 år siden

Fordeler:

This app platform is one that will do just about everything you would need in a program for the right price. They look into many features and navigation options gearing you towards building a social media network during your entire program . Many features are available but not necessarily known right away. A deeper dive into this software can really open up your creative side. A mobile iPhone, Android and iPad friendly version is available along with the "web" view for those who dare to be different with their Windows and BB devices or just want to play on their PCs instead.

Ulemper:

Price & Analytics. This is more on the expensive end of programs but is worth it if you need the extra features. The big drawback for this user is the lack of analytics post program. You first have to be able to read a JSON file and you can't get these results without phoning into support for them to pull this information as well. After you receive this, it will give you basic stats, but fails to tell you what sections of your app was visited most / least frequently. This needs to be fixed.

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Verifisert LinkedIn-bruker
Veldedige organisasjoner, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
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Kilde: GetApp

Company Wide Dissent

2,0 for 4 år siden

Kommentarer: Our overall experience with Cvent has not been optimal.

Fordeler:

I inherited Cvent. The community forums (especially the hacks) are a great resource.

Ulemper:

One of the most disappointing aspects of Cvent was being told several years ago that we "had to switch to Flex" since Classic was being discontinued, and as of August 2020, there are many features still not available in Flex. So many features were not in play once Flex was rolled out that we put all our 150+ events back into classic. The convoluted process to do many tasks within the platform is frustrating for everyone (literally everyone) in our organization who has used it for the past six years.

Verifisert anmelder
Verifisert LinkedIn-bruker
Forsikring, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
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A Feature Rich Event Management Platform

4,0 i fjor

Kommentarer: Cvent is an essential tool for management of our large conferences and occasional webinars. It is a daily resources to monitor the registration of our events and to communicate with potential and confirmed attendees.

Fordeler:

Cvent is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.

Ulemper:

The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize. The valuable functions can get lost in the menus full of other options. Thankfully, I've worked with the platform for several years now, so I'm reasonably well-versed in what is helpful to me and what is not, but I think there can be a steep learning curve for more casual users.

Racheal
Event Planner i USA
Sykehus- og helsetjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
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MHES Review - Racheal

4,0 for 11 måneder siden

Kommentarer: It is great! Couldn't do my job without it - and the customer support is amazing.

Fordeler:

Website, registration, email designers are super helpful. I have been using Cvent for 10+ years and have transitioned from Cvent "Classic" to Cvent "Blue" and the improvements are so helpful and efficient!

Ulemper:

Submitting payments for groups of registrants, post-registration, is a difficulty we continue to run into. As a healthcare system, mainly providing educational events for our medical staff - many folks register for an event at separate times as their team-mates, but when it comes time to pay the fees on a corporate card - it is a pain not being able to select multiple registrants to bundle into one payment process.

Ted
Membership Information Systems Manager i USA
Veldedige organisasjoner, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
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Best event program on the market right now. We use it for all of our companies events.

5,0 for 6 år siden

Fordeler:

Cvent allows you to control all aspects of your event, including registration, email marketing, and billing. It even allows for integration between many CRMs. Our company uses Weblink as our CRM and it integrates perfectly together

Ulemper:

Most of their options for events is a la carte pricing. So sometimes you may not be able to fully utilize what Cvent has to offer due to budgetary constraints.

Svar fra Cvent

for 6 år siden

Hi Ted, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Karen
Event Marketing Manager i Canada
Regnskap, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
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Cvent ideal for multiday virtual conference

5,0 for 8 måneder siden

Kommentarer: -Cvent has by far the best customer support from account managers to their 24/7 online customer support

Fordeler:

-easy to host mulitple sessions-easy to build website and attendee hub

Ulemper:

-there is not a direct integration into Hubspot

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Datamaskin, programvare
Har brukt programvaren i: Mer enn 2 år
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Great tool, but complexity results in less adoption

5,0 for 6 år siden

Kommentarer: Visibility and supports Duty of Care

Fordeler:

The full 'end to end' solution is the great thing about Cvent, from registering the need for a meeting or event, through to sourcing, event website, attendee invites (with a whole load of functionality) through budgets, on-site management and ROI.

Ulemper:

Cvent is very complex which limits adoption. Inevitably, with such a great end to end solution, complexity is expected, but nevertheless this is the unfortunate downside...

Svar fra Cvent

for 6 år siden

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Carl
COO i USA
PR og kommunikasjon, 2–10 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

CVENT Integrated our Events, Communication and Association Management

5,0 for 7 år siden

Kommentarer: We are a multi-client firm that focuses on non-profit association management. Most association management systems have very limited event and communication platforms for the complex clients we have. We focused on getting every client on CVENT for communications and all of our events. This has been great to go into one login and system to manage all clients. We then focused on using CVENT as our association management system utilizing the members only section that can be created and tracking and managing CE's. CVENT has been great for us because everything is housed all together and the integrations are terrific. We can put our clients on CVENT whether they have a small or large budget. When looking at the cost compared to other systems the pricing was comparable, but we were impressed with the options of customer service, online resources and in-person support that are available. I truly see the advances CVENT making that it will be considered a large player in the association management system arena.

Fordeler:

Ability to manage very simple and complex events. Integration of events, communication and association management systems. Client success manager that is assigned to your account is great to navigate best practices.

Ulemper:

Would like to see embedded video on e-Marketing platform.