Vurderinger av Zoho Assist

Great value for money

Kommentarer: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Fordeler:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Ulemper:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Easy to use support tool for unattended and ad-hoc support.

Kommentarer: We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Fordeler:

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Ulemper:

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

Vurderte alternativer: TeamViewer Remote

Grunner til å bytte til Zoho Assist: We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.

Streamline Work with Temporary Remote Session Applications

Kommentarer: Excellent, clean user interface. Excellent for file transfer, software debugging and updates. The voice feature is a welcome addition

Fordeler:

Simple interface, No resident program required, a small temporary program is installed to initiate the remote session and gets removed once the session is concluded—no worries about the availability of a particular software at the user end.

Ulemper:

The chat window is rather small and needs the flexibility to adjust the window size for convenient chat with users. It should also have a facility to send the URL link to mobiles and emails. Sometimes emails get delayed due to network issues and you do not get it on time.

Vurderte alternativer: TeamViewer Remote og AnyDesk

Grunner til å bytte til Zoho Assist: The main consideration was the ease of connection and not requiring a unique software installation at the user site.

Just about the worst support software I have ever had the misfortune of using

Kommentarer: Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Fordeler:

Inexpensive, Reasonable Customer support Attended system is okay

Ulemper:

Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Just simple easy to use support software

Kommentarer: Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

Fordeler:

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Ulemper:

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Vurderte alternativer: AnyDesk

Grunner til å velge Zoho Assist: Predominantly based on price and feature requirements of which Zoho provided more for lower total cost of ownership

Byttet fra: TeamViewer Remote

Grunner til å bytte til Zoho Assist: Ease of use, functionality and price

Zoho assist, a fantastic option for remote help!

Kommentarer: Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time. The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus. One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience. Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!

Fordeler:

Easy to use for both myself and my users.

Ulemper:

At times the admin features goes awry, and we have to wait for the system to reset.

Vurderte alternativer: TeamViewer Remote

Grunner til å bytte til Zoho Assist: IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.

Great product

Fordeler:

The unattended access features, I believe it was called “Assist” is primarily what I used.

Ulemper:

The UX was a little clunky initially logging into the site. I would have like it to understand what services I am subscribed to and it show those at the forefront instead of the many other apps you provide.

Zoho assist review

Kommentarer: Overall it is good software with lots of features.

Fordeler:

Multi monitor support and file transfers

Ulemper:

Adding additional techs and managing different accounts.

Amazing compared to others

Kommentarer: Wonderful, I stopped the use of other platforms to connect my pc

Fordeler:

I can connetc to my pc and use all of the displays at the same time, also it is not disconnecting every 30 minutes like others

Ulemper:

I do not like the transition between displays sometimes is kind of slow

Feature-packed and Affordable Solution

Kommentarer: My experience was great! I appreciate that the software is not complicated...it was very easy to get up and running and help my team.

Fordeler:

The software is very easy to setup and use on both ends. The ability to do an instant session or schedule sessions is very helpful, particularly since a portion of our team resides in a different time zone. The deciding points for me regarding the Standard Edition were the ability to schedule sessions, screen share and document session notes. Zoho is feature-packed no matter what plan you select and is definitely affordable, which is important to me since we are a nonprofit organization.

Ulemper:

No cons for me. This was a simple solution that helped me troubleshoot a computer issue for a fellow staff member.

Vurderte alternativer: TeamViewer Remote og AnyDesk

Grunner til å bytte til Zoho Assist: Zoho Assist offered a free trial with a good amount of time for trying the software before committing to a one-year subscription and the pricing plans and features are very affordable once the trial is over.

Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue

Kommentarer: It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Fordeler:

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Ulemper:

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Best remote support software so far.

Kommentarer: Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Fordeler:

Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Ulemper:

Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Vurderte alternativer: TeamViewer Remote

Grunner til å velge Zoho Assist: Needed to be able to support additional device types without having to go through a complicated set up each time we needed to make a connection.

Grunner til å bytte til Zoho Assist: Ease of use, reputation, and cost. Being able to use the trial sealed the deal as it seamlessly integrated to our support environment.

Zoho is ahead of the pack

Kommentarer: This has been one of the best experiences I have come across in my 20+ years in this field. Everything from the deployment to the use of Zoho has been so easy and fluid that I haven't come across a single thing that I can complain about. I have been contacted by the company at various intervals to make sure that I don't need any assistance, and the one time that I did have a question, they were very quick to respond, and I mean within minutes of clicking the send button on the email. I was so impressed with their quick response time that I immediately called a colleague and told him about Zoho and he has assured me that he will be switching over when his current contract is up. All in all, this is a wonderful product and I highly recommend it to anyone that I know!

Fordeler:

What did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!

Ulemper:

I can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.

Vurderte alternativer: TeamViewer Remote

Grunner til å velge Zoho Assist: TeamViewer just didn't have all of the options that I needed. And those that it did, were not as easy to use and required user input from the other terminal unless you went with the fully upgraded package which took it out of the running because of the high cost.

Byttet fra: TeamViewer Remote

Grunner til å bytte til Zoho Assist: Price and ease of use were the main reasons that I chose Zoho over the others. I might look again after my first year on Zoho, but honestly, at this point there is no reason for me to even look!

Hands Down the Best!

Kommentarer: Zoho Assist helps us maintain our current monthly support clients as well as respond to new support calls because of its easy email/link to remote sessions.

Fordeler:

The ability to use it from a Desktop App to a mobile device was a very important feature. It is very easy to use and very reliable.

Ulemper:

Not much. It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen. It would be nice to group computers into folders or sections to manage multiple companies. But if you are if you are running under 75 computers unattended, the search feature makes finding your computer very easy.

Vurderte alternativer: TeamViewer Remote

Grunner til å velge Zoho Assist: Logmein kept raising its prices each year without offering any additional value. When we compared what Zoho offered for a fraction of the cost, the decision to switch was a no-brainer

Grunner til å bytte til Zoho Assist: Zoho was just so easy to use and deploy. A critical feature was the ability to deploy to a new client over the phone or in an email without lots of instruction. Newer Mac users need a little guidance to get through the permission, but once that is done, it is done for good. Connecting to Windows devices could not be simpler.

How to not break the bank with remote assistance.

Kommentarer: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Fordeler:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Ulemper:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Vurderte alternativer: TeamViewer Remote og AnyDesk

Grunner til å velge Zoho Assist: Cost and frustrating issues from support.

Grunner til å bytte til Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Look at an alternative to the very expensive other remote assist application

Kommentarer: We were looking at a sensible prices alternative to main named remote access/assist application. We need occasional access to our clients server and PC to assist in problem resolving. The issue we have is that we have several engineer who do oncall assistance. They might only need to get remote access to a customers system once or twice a year. But you can guarantee when they do its 2am in the morning and its urgent. We needed something that everyone could have on their laptops without the extreme expense of a additional license to cover that unusual event that might occur once a year. Previously they would call the sensor engineer or manager to get then to log in and do the fix.
Now everyone can have the ability, the connections time and the number of connection will not go up but customer service has increased.

Fordeler:

Very easy to get to work and deploy. Unattended access once applied is so simple to use Note section at end of session really useful Both Browser and desktop version easy to learn The ability to add technicians- Not every needs to use all the time by on call engineer need the ability. This is possible at no addition cost with Zoho. A real plus. Multi connections to allow two technician to look. Nice smooth interface not clunky. User admin easy to learn Ability to have different department with assigned dedicated technician

Ulemper:

Nothing at the moment. We have run a full test on the type of support we would normally be requested to do. Everything is as good as with the thrid party application we are using

Zoho Assist should be the 'Gold Standard' of remote connect software

Kommentarer: Zoho Assist has become a critically important program for my job. I could not support my clients as easily and with as little customer frustration without it.

Fordeler:

Zoho always has a clean GUI, but they also add robust features.

Ulemper:

I wish I had a little more Branding control, but this does not impede it's use and is similar a feature preference.

Zoho Assist Review

Kommentarer: Very good A+++

Fordeler:

It is free, they are so nice to help small IT businesses like me and provide the basic services free of cost through their spiceworks network.

Ulemper:

Nothing, how can you hate free? I respect and support this company, in a world where greed thrives, they were able to help people such as myself during a time like now and the entire pandemic continue to run and help others. Thank you ZOHO!

Vurderte alternativer: TeamViewer Remote

Grunner til å velge Zoho Assist: Cost

Byttet fra: TeamViewer Remote

Grunner til å bytte til Zoho Assist: Needed to run or help friends, family and customers with IT remote services.

Zoho Assist just works at an unbeatable price!!!!

Fordeler:

Easy to use, install, and reliable. No training is necessary. Support is superb and more features are added constantly.

Ulemper:

I want to be able to monitor more through the unattended agent. Currently, some monitoring is available, but it's not enough.

Best ROI purchase I have made in a long time.

Kommentarer: I have already recommended this program to friends who are in the IT industry

Fordeler:

How I can easily control devices from my mobile device as well as my laptop. The unattended access is very seamless. The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

Ulemper:

I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor. It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them. If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.

Seems to work well with just a couple of quirks

Fordeler:

It's pretty responsive, seems to be tolerant of reboots and network interruptions, and the file transfer and diagnostic features work pretty well.

Ulemper:

1) the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account, necessitating a disconnect and reconnection to the session. And 3) Certain keyboard combinations, such as anything with the Windows key, do not work and you have to use the "Sticky Key" feature, which works but is a bit clunky to get used to.

Zoho Assist review

Kommentarer: Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Fordeler:

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Ulemper:

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

A "No Fuss" Solution To Our Remote Needs

Kommentarer: I have been in consulting for over 30 years and have almost always worked on the technical side of supporting customers. In my years of doing this kind of work I have had to rely on many different types of remote connections. Zoho Assist is by far the easiest and most reliable connection method I have used, all while still being secure.

Fordeler:

Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group. In the past, we often had to manage multiple VPN connections with multiple profiles to be able to access the systems we help maintain. That is not an ideal solution since there are issues with some VPN installations being incompatible with other VPN software and just the length of time it takes to port all those connections to a new machine when you upgrade hardware. While we do still use VPN connections for some customers, most times we can use Zoho Assist as an alternative. The interface for Zoho Assist is uncomplicated and easy to navigate both for the person initiating the remote session and the end user enabling the remote access. The unattended access is just as simple with a very easy deployment link working for most of the system we need to access. There are other products with more features on the market but we have found that we seldom use the additional features and the price point for those "bells and whistles" tend to be much higher than what we pay for Zoho Assist.

Ulemper:

I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.

Review

Kommentarer: Positive.

Fordeler:

Features, price, and ease of use. When comparing these three key features Zoho came out on top.

Ulemper:

Some functions take a little while to learn. Interface is much better than it used to be.

Vurderte alternativer: TeamViewer Remote

Grunner til å velge Zoho Assist: Cost

Grunner til å bytte til Zoho Assist: Cost and functionality

Great Service Over All!!

Fordeler:

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Ulemper:

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

Vurderte alternativer: TeamViewer Remote og Freshdesk

Grunner til å velge Zoho Assist: Teamviewer was too expensive

Byttet fra: TeamViewer Remote