Vurderinger av NinjaOne

Easy to use and help us to automate our standard work.

Kommentarer: Easy to use program and have multiple option manage difrent hardware takes care of patching backups and Security (sentinelOne)
Scripts are easy to use and to add. It takes allot of standard work out of our hands so that we can focus on the more fun stuff.

Fordeler:

Easy to use and to configurate. Single pain of glass. so i can see everything i need and use. Takes allot of standard work out of our hands.

Ulemper:

There are so many extra options that it is sometimes hard to decide what we will add.

NinjaOne is the tool you have been missing

Kommentarer: I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins.

Fordeler:

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Ulemper:

Honestly the reporting but that has gotten much better with the latest releases this past year.

their SMS login is not working - no fix from their support in timly manner

Kommentarer: not good, major issues should be fixed at the time and not dragged out,

Fordeler:

their is not a lot - I'm not impressed by their lack in support.

Ulemper:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Best RMM in the business

Kommentarer: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Fordeler:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Ulemper:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Great RMM all in one package

Kommentarer: Overall experience is very good, since the start with Ninja. Community is great as well via Discord.

Fordeler:

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Ulemper:

not much to note over here. Overall we are very happy with NinjaOne

NinjaOne is great

Kommentarer: NinjaOne was very easy to setup and has been great so far.

Fordeler:

So far, NinjaOne has been a fantastic product for our company.

Ulemper:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Configure, Deploy & Enjoy

Kommentarer: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Fordeler:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Ulemper:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Lewis M Ninja review

Fordeler:

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Ulemper:

Setting up was difficult, also difficult to remove and reinstall.

Best RMM so far

Fordeler:

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Ulemper:

Pricing not direct available only via accountmanager

NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's user-friendly and has definitely increased our productivity.

Fordeler:

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Ulemper:

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Kommentarer: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Fordeler:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Ulemper:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Best RMM for the money and features

Kommentarer: Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Fordeler:

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Ulemper:

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Vurderte alternativer: Atera

Grunner til å velge NinjaOne: N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.

Grunner til å bytte til NinjaOne: Ease of use. Customer Support. Onboarding Experience. Cost

Ninja Review

Kommentarer: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Fordeler:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Ulemper:

The reporting functions need some improvement as well as the backup functionality.

Great RMM with all the features you needs without being overly complicated

Fordeler:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Ulemper:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

A very affordable RMM solution.

Kommentarer: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Fordeler:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Ulemper:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

NinjaOne: A 5-star product

Kommentarer: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Fordeler:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Ulemper:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Amazing RMM software.

Kommentarer: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Fordeler:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Ulemper:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

The Best RMM pour IT

Kommentarer: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Fordeler:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Ulemper:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

An Excellent Solution for Start-Up MSPs

Kommentarer: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Fordeler:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Ulemper:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Kommentarer: Proactive service
Real time issues detection
Scheduled action Win a lot of time !

Fordeler:

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Ulemper:

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

NinjaRMM caters to all sizes

Kommentarer: Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Fordeler:

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Ulemper:

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Ninjaone makes IT more efficient and meets our requirements

Kommentarer: NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Fordeler:

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Ulemper:

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Simple & Powerful

Kommentarer: NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

Fordeler:

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

Ulemper:

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.

Fast and easy to use RMM

Kommentarer: Pro-active management of our clients. We see problems before the customer realizes it's there.

Fordeler:

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

Ulemper:

There is no Linux agent, but it's on the roadmap.

Ninja RMM for use with Internal Infrastructure.

Kommentarer: I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.

Fordeler:

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.

Ulemper:

there is a bit of over complication with scripting, but its something that doesn't have to be used.