Vurderinger av Janitorial Manager

Janitorial Manager Software was so easy to implement.

Kommentarer: Much better communication supervisor and account activity.
No show alerts are awesome best and easiest to set we have ever seen 25 yrs!
The best customer service!
Our employees upper 70’s and below are using this program with ease.

Fordeler:

Ease of use. Comprehensive client information at your fingertips. On going friendly and professional service to any situation. Continued education and development on special request with no hesitation.

Ulemper:

Why when when terminating a recurring schedule it takes multiple steeps to terminate a employee.

Overall Positive

Fordeler:

I like the ability to track multiple crews, locations, tasks across multiple locations all on one dashboard.

Ulemper:

The entire supply portion is garbage. It creates multiple request for the same vendor despite being in the same request. It is not user friendly and does not flow well. Inventory mapping is tedious and time consuming. The onboarding was not as sold. I paid a lot for onboarding that turned out to be more coaching than doing.

Failed System

Kommentarer: Pretty awful. While some of the team responsive we had 3 different manages deal with our account in one year.

Fordeler:

No pros at all. The system was awful and frustrating to use.

Ulemper:

The system didn’t work well and we were given excuses all the time. The inspection portal never worked properly and the integration was terrible. I do not recommend spending money on this service.

Great additional to our company!

Kommentarer: The timekeeping feature within JM has quickly become the most valuable tool for our company. It makes our payroll process a lot quicker, more efficient and with much fewer errors. The dedication of the JM team and especially our Account Manager, [SENSITIVE CONTENT HIDDEN], has no doubt made the rollout of JM to our employees a complete success. We are now starting to use other features within the program, like Inspections, and are confident this will continue to improve our company overall, by streamlining our managers' inspections & reporting.

Fordeler:

JM has been a great addition to our company! We started out using JM for the timekeeping feature. This aspect was fairly easy to set up and is extremely easy for our employees to use. The customer support team is great and the constant updates and emails with tips, links and other troubleshooting info is invaluable. This also shows us that JM is constantly improving its technology, which makes it even more appealing. There are many other features within JM that we have yet to implement, but we know each feature will only help our company grow and become more organized.

Ulemper:

I am not a tech savvy person, so some of the processes to set up different tools within the program can be a challenge. I imagine it is much easier for people who are more advanced with technology than myself. Having said that, our Account Manager, [SENSITIVE CONTENT HIDDEN], is an excellent teacher who shows patience with us during any training sessions we have. She is filled with tons of information about JM and is always available when I need her assistance, so it makes JM a lot less challenging.

Very Good Software

Kommentarer: I changed to Janitorial Manager because I was looking for software that allowed my workers to clock in and out and keep track of supplies without using many different software. This one suite has it all. My employees can request supplies, clock in/out, take pictures, and ask questions all from the same place. I can do evaluations, look at how much money in profit I am bringing in, AND reconcile reports all from one suite. This thing does it all, and I am seriously wondering how I got along without it. The price is cost-effective, and it doesn't break the bank. They have dedicated people who answer all questions and fix all issues, no matter how big or small. I seriously LOVE this software, and I am totally recommending it to all my colleagues in the cleaning industry.

Fordeler:

This software is super easy to use. At first, it may seem a bit overwhelming, but there are people in their customer service who are dedicated to helping. They answer all questions you have, no matter how big or how small. The software is fully customizable; you can get however granular you want to. The software is super accurate, and the more info you put into there, the better it is! I would totally recommend this software to all my cleaning company owners because it is beneficial.

Ulemper:

I would like to see the supply and inventories added into the software and profit and loss pages on the dashboard versus separate reports and separate entities.

JM - Review (ACC)

Kommentarer: Overall, we like JM and find it to be a member of the team. It needs some updates to make it the powerhouse it can be.

Fordeler:

Employee onboarding QR codes All-in-one

Ulemper:

The bidding software Program is not user friendly, needs a cleaner "non-programmer" UI

A Quality product

Kommentarer: This is the best overall software for janitorial service providers. The best thing about JM is the fact that they listen to user feedback and act on it. This is important from a user point of view because with each update or release as they call it, the software gets better and better.

Fordeler:

I like how all customer and employee info is kept in one place and we can log all customer communication as well as all things related to employees like, reviews, pay increases, attendance, etc.

Ulemper:

I like the flow of the software the least. what I mean by that is there are multiple apps to accomplish different things and the customer portal and the app aren't linked.

JM for Contract Cleaning

Kommentarer: The customer support from our account manager is excellent. Response is quick and resolution of issues is always prompt

Fordeler:

The ability to keep all timecard data in a central point

Ulemper:

As it is a live system, it can be slow at times in updating schedules, amending timecards.

Great Concept But Needs Work

Kommentarer: When I first got in contact with a customer rep I was so excited by the features available, but once we rolled it out to our employees and started to use it we had a lot of issues. At first customer service and our rep was amazing, but once we started to have multiple issues the customer service began to decline, where we don't hear back from them for 2-3 days. Overall I think with a little tweaking and user friendly updates the app would be great, but as of now our company is looking for other alternatives to help us manage in a more efficient way unless we can get what we need to run our business.

Fordeler:

- great concept - has exactly what you need for a facilities business - customer portal - employee tracking - group messaging - overall great concept and IDEA

Ulemper:

- needs a lot of user testing to get to the level of functionality needed - some of the settings are off and can't be used because you can pick and chose the level of access only employee & manager - managers can see all locations not just their location - app freezes and the updates aren't automatic needs to be deleted and downloaded again - trouble clocking in - setting can be a little confusing - web browser is slow - customer portal isn't available on app only messaging - employee messaging is off

Pretty good.

Fordeler:

This is great for when you have a work force that moves from client to client a lot and want something that's stupid simple to use.

Ulemper:

I was a little disappointed that it doesn't include payroll management or billing and invoicing.

JM Connect Review

Fordeler:

I like the features such as mobile access, time keeping, QA inspections. Very easy to use, best switch I could’ve made!

Ulemper:

Some glitches occur, if those get worked out, this software would be even better!

Love this

Kommentarer: I absolutely love this software. And the customer service reps are wonderful.

Fordeler:

There is NO QUESTION that customer service can not answer.

Ulemper:

It does have gliches that need work for employees clocking in and out.

Great software, great servicd

Kommentarer: I really can't praise them enough. [SENSITIVE CONTENT HIDDEN] and the rest of the JM team have been fabulous to work with. Every time I have a question they are quick to respond and always have the right answers.

Fordeler:

The software has many features to help your business become more efficient and professional.

Ulemper:

The learning curve can be a bit challenging but the trainers are very helpful and make a 110% effort to assist you thru the process

The Best!!!!

Kommentarer: I love working with Janitorial Manager!!
I love the fact that, they work hard to make this site run effectively!!
Constantly striving for ways of improving!!

Fordeler:

I like the fact that, I can enter in the Supply Order Forms , and all my information sections are covered. who's making the delivery- what's supplies will be delivered to the site- where the supplies will be delivered to. Also Work Orders- makes it so easy to keep records of all work performed. This is a very excellent way of keeping records for any task!!!

Ulemper:

I cant say. Everything that I need the site to do, it does!!

Experience with Janitorial Manager

Kommentarer: [SENSITIVE CONTENT HIDDEN] has been a wonderful help getting the program implemented. She is open to ideas and has been able to make changes in areas with the IT department on reports and functions. We are currently working on some additional functions which I know [SENSITIVE CONTENT HIDDEN] will get completed not just for us but also for other service companies.

Fordeler:

For payroll purposes mainly. As we continue to move forward the program is one program for all in the service industry

Ulemper:

We need to focus on the payroll - for sub Contracting - where we complete 1 entry for the payroll period.

Easy To Implement and Use

Fordeler:

The ease of use has been particularly beneficial. Our employees have been able to download the app and begin use on the first day.

Ulemper:

We would like to see a more user-friendly bid / proposal generator. We hoped that we could use JM from start to finish with our clients, but have had to stay with Clean Guru for creating the bids and proposals that we present to customers.

Easier and Faster

Kommentarer: Easier for the employees to reach the goal to get the place clean.

Fordeler:

It helps get the employees the schedule to clean which area in the building that they need to clean for the day.

Ulemper:

None and also it’s difficult to get the supervisor to ask the employees to choose what place to clean for the day.

Updated app is everything we needed and then some!

Kommentarer: Janitorial Manager's customer service is the best around! It's truly why we held on during the beta phase and different upgrades and I'm so glad we did as all the bugs have been resolved and this app is everything we have wanted and needed as a janitorial tool.

Fordeler:

I love that it captured everything we had been doing on an excel template in a fast, user friendly app allowing us to maximize productivity and track efficacy. Allows for multiple users and customers to be added thereby growing with our business.

Ulemper:

The web version requires a little more time and attention and not as user friendly as the app. When you email the reports, the photos do not align with the comments as it does on the app.

VERY PLEASED

Kommentarer: Pleased

Fordeler:

My Janitorial rep. [SENSITIVE CONTENT HIDDEN] she's the best.

Ulemper:

Some aspects of the navigation are timely.

Office Pride

Kommentarer: Great benefits. Easy to use and usefulness

Fordeler:

Great use of time with all of our staff. Communication is great

Ulemper:

A little slow in developing. But have are working out all kinks.

Great management service and customer support!!!

Kommentarer: Accommodating and great customer support!!! Both of the reps that I worked with were very professional and knowledgeable! They went out of their way to help when needed, even after hours! Above and beyond customer support!!!

Fordeler:

The geo-tracking and clocking options are great! The payroll reports are very easy to pull and save.

Ulemper:

Sometimes glichy and or difficult to maneuver.

Management for tomorrow.

Kommentarer: Good

Fordeler:

The ability to conduct consistent oversight. It's ability to quantify performance

Ulemper:

Lack of flexibility. And the inability to use a previous inspection result as a basis for a follow up.

Great service!

Fordeler:

[SENSITIVE CONTENT] is awesome! She is so helpful in so many ways!

Ulemper:

Sometimes when we get a new feature, it turns off other features.

NSA Cleaning Services LLC

Kommentarer: It has been a really good experience

Fordeler:

It is easy to train my employees to utilize the software.

Ulemper:

Nothing at all