Vurderinger av Atera

Atera is the clear winner in the IT management space

Kommentarer: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Fordeler:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Ulemper:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Vurderte alternativer: NinjaOne

Grunner til å bytte til Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Kommentarer: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Fordeler:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Ulemper:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Atera: All-in-One MSP Solution

Kommentarer: Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value.

Fordeler:

Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient.

Ulemper:

Sometimes we can face issues in their mobile app and support is also a bit slow.

I won't be renewing my subscription.

Kommentarer: I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA.

Fordeler:

Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful.

Ulemper:

Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode.

Vurderte alternativer: NinjaOne

Grunner til å bytte til Atera: Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey

Atera Review

Kommentarer: I appreciate what Atera did with a CRM system that also includes a computer management system
I’ve been working with it for 3 years now and I’m content with the support and uptime of the service.

Fordeler:

It manages our IT inventory while also give us access & insights to the computers that we manage

Ulemper:

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Atrea - Excellent choice for starting or growing MSP's

Kommentarer: Excellent. They have consistenly delivered and support has been wonderful and efficient.

Fordeler:

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

Ulemper:

Reports and 3rd party integration is improving but still has more to go.

Perfect All in One Remote Support Solution

Kommentarer: Very pleased with the pricing, support and offered features and implementations.

Fordeler:

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Ulemper:

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Vurderte alternativer: NinjaOne

Grunner til å bytte til Atera: Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.

Looking forward to what the roadmap shows for the future of Atera

Kommentarer: My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

Fordeler:

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Ulemper:

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Atera: A Powerful All-in-One IT Management Solution

Kommentarer: Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution.

Fordeler:

Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc.

Ulemper:

Although Atera has some great offerings and benefits but its UI is not that optimized.

A Game-Changer, But Not Perfect

Kommentarer: Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support.

Fordeler:

Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work.

Ulemper:

The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited.

I am fascinated with the management of it thanks to atera

Kommentarer: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Fordeler:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Ulemper:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Makes IT management easier at a great price

Kommentarer: Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.

Fordeler:

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Ulemper:

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Best ITSM tool!

Kommentarer: Superb! I will recommend it to all small-medium-sized companies.

Fordeler:

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Ulemper:

I cannot think of anything. This is the best ITSM tool so far.

Customer and employee problems are handled more easily.

Kommentarer: In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently.

Fordeler:

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Ulemper:

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Amplifying and Tailoring Remote Monitoring and Management with Atera.

Kommentarer: I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.

Fordeler:

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Ulemper:

I have encountered anything that is worth mentioning as dislike with Atera.

Atera provides efficient and streamlined IT management

Kommentarer: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.

Fordeler:

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Ulemper:

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Atera for Efficient IT Management

Kommentarer: Atera is more affirmative in creating a robust IT management center. The development of new functionalities gives an increase in productivity.

Fordeler:

Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results. Atera has collective control mechanisms that creates business security and enhances development.

Ulemper:

Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects.

Atera for Assertive IT Support

Kommentarer: Atera is more professional in dealing with all IT resources, where they are deployed in a single roof. There is appropriate demos that delivers smooth development, and automate most of business requirements.

Fordeler:

Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development.

Ulemper:

Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance.

Atera is a great RMM solution for small MSP's

Kommentarer: After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe

Fordeler:

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Ulemper:

I would like to see more features regarding 3rd party software patching

Vurderte alternativer: NinjaOne

Grunner til å bytte til Atera: Best pricing and value, rich feature set

Atera is an awesome product for business remote support

Kommentarer: Works great when needed and rarely has any issues that prevent remote access.

Fordeler:

Patch management to do OS and software updates.

Ulemper:

Price point is alot higher than most competitors

Atera in use

Kommentarer: Easy to use and very effective, saves us quite a few hours in maintenance each week.

Fordeler:

Its user friendly and makes light work of laborious tasks.

Ulemper:

Had some issues rolling out the updated version on clients.

10/10 would recommend!

Kommentarer: I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Fordeler:

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Ulemper:

No cons at all! All around great product!

It's Atera

Kommentarer: Definitely positive, but it never blew me away.

Fordeler:

I think they have great support when it comes to the product and its features.

Ulemper:

There have been changes to the UI over the years that make it prettier, but less functional.

Atera of Love

Fordeler:

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

Ulemper:

The plugins are a bit expensive. Maybe they could be cheaper.

Excellent RMM and MSP software

Kommentarer: During the software deployment is becomes easy to integrate the software in all the systems at once.

Fordeler:

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Ulemper:

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.