Vurderinger av Tidio

Quick response to the customer

Kommentarer: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Fordeler:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Ulemper:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

A Catalyst for AI-driven Customer Service and Support.

Kommentarer: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Fordeler:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Ulemper:

Tidio provides excellent customer support and services hence I have nothing to complain about.

Live chat handy low cost tool for sme’s

Kommentarer: 8 out of 10 considering it’s price point

Fordeler:

The free model, the option to set up automated flows

Ulemper:

Complex set up on Logier flow sequencing

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

Kommentarer: Tidio streamlines and automates customer service operations in real-time.

Fordeler:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Ulemper:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Ally to drive sales with live chat

Kommentarer: Tidio has helped us improve customer communication and boost sales significantly. Personalized live chat and automated FAQs allow us to focus on high-value interactions.

Fordeler:

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Ulemper:

I have no negative aspects to point out about this tool.

The Tideo Chat Experience

Kommentarer: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Fordeler:

It helped me to communicate with my customers when I wasn't able to be online.

Ulemper:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Tidio is smart in customer support

Kommentarer: Helps me respond to customers who contact us with questions

Fordeler:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Ulemper:

Pricing to remove branding is still too expensive

A very stable and complete chat platform

Fordeler:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Ulemper:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Easy and faster in resolving issues

Kommentarer: I use the tool to offer chat on my personal smaller website

Fordeler:

The interface and Lyro AI solves questions faster and accurately

Ulemper:

Pricing of the solution as the tool is too expensive to use

Cheap live chat software

Kommentarer: I use Tidio on a small scale to respond to customer's questions through live chat

Fordeler:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Ulemper:

Sometimes the notification would failt to pop up making me miss chats in real time

So far so good

Kommentarer: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Fordeler:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Ulemper:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Easy, fast and amazing!

Kommentarer: I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Fordeler:

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Ulemper:

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Wouldn't consider any other service

Fordeler:

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Ulemper:

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Great tool

Fordeler:

This software allow customize of chart bots and cheaply

Ulemper:

Delays in sending notifications hence harding responses made by workers

Simple and Fast

Fordeler:

Provides the cheapest platform to communicate to clients effectively

Ulemper:

The support team does not respond to inquiries in time and has slow software loading

canned responses makes it easy

Fordeler:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Ulemper:

Pricing is high where you even pay to remove branding on the software

Has canned resposes

Fordeler:

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Ulemper:

I have not seen any issue with the software now, it is good

Intuitive Live Chat Agent

Kommentarer: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.

Fordeler:

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Ulemper:

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

One of the best "bang for your buck" chatbot options

Fordeler:

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Ulemper:

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Best customer chat app

Kommentarer: Tidio is helping my company to make client prospection very easy.

Fordeler:

This software is very easy to use. At the same time, it's features at so complete.

Ulemper:

At my point of view this Tidio is full features. Nice

The cheapest and reliable chat bot

Kommentarer: It was good, i like the platfrom

Fordeler:

Cheap and reliableNo downtimeGood customer support

Ulemper:

Very few chat limit for a standard package

Very expensive

Kommentarer: Good, but it would be very good if the conversations reached were increased.

Fordeler:

It is user friendly, easy to use and intuitive for users.

Ulemper:

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Great to use, harder to implement.

Kommentarer: I would use Tidio again if we needed live-chat software for a specific need.

Fordeler:

Tidio was perfect for implementing a live chat for a huge conference we were attending, and that feature alone was what made collecting our leads and creating good relationships with potential customers instrumental in our growth at the time.

Ulemper:

If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult. We also chose not to pay for any additional features outside of more "seats" for our sales reps, and that restricted us a bit.

Tidio Chat Testing Review

Kommentarer: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.

Fordeler:

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

Ulemper:

The only thing i dislike is of its price it sometimes feels high-paid software.

A Chatbot and Live Chat Solution with Some Limitations

Kommentarer: Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

Fordeler:

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Ulemper:

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software