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Vurderinger av Salesforce Service Cloud

4,4 (774)

Om Salesforce Service Cloud

Verdens ledende kundeserviceeplattform som hjelper alle serviceansatte med innovative verktøy og samlede data.

Lær mer om Salesforce Service Cloud

Fordeler:

Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases.

Ulemper:

Sometimes is a little bit confusing on the new front end.

Vurderinger av Salesforce Service Cloud

Gjennomsnittlig score

Lett å bruke
4,1
Kundeservice
4,2
Funksjoner
4,4
Verdi for pengene
4,2

Sannsynlighet for anbefaling

8,1/10

Salesforce Service Cloud har en gjennomsnittlig vurdering på 4,4 av 5 stjerner, basert på 774 brukeranmeldelser på Capterra.

Har du brukt Salesforce Service Cloud før?

Del opplevelsen din med andre programvarekjøpere.

Filtrer anmeldelser (774)

Kelly
Kelly
Design Engineering Manager i USA
Verifisert LinkedIn-bruker
Datamaskin, programvare, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Best-in-class CRM and support solution

4,0 i fjor

Kommentarer: It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

Fordeler:

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

Ulemper:

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

Mason
Sales i USA
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

User friendly

5,0 for 10 måneder siden

Kommentarer: My personal experience has been overall positive.

Fordeler:

The reliability to be able to depend on the service in real time.

Ulemper:

I don’t have access to use the full capability. But from what I have used no cons.

Verifisert anmelder
Verifisert LinkedIn-bruker
Detaljhandel, 11–50 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Many features and ability- but required long time to study

3,0 for 11 måneder siden

Fordeler:

It was very easy to use many for contact management in addition to plug-ins that existing

Ulemper:

Reporting and use plug-ins or customise. The experience was much more difficult.

Suraj
Inside Product Specialist i India
Informasjonsteknologi og -tjenester, 10 000+ ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Efficient and Comprehensive Service Management

5,0 for 4 måneder siden

Kommentarer: My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.

Fordeler:

Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.

Ulemper:

The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it

Laura
Laura
Human Resources Generalist i USA
Verifisert LinkedIn-bruker
Sykehus- og helsetjenester, 1 001–5 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

It accelerates customer service and personalizes case management

4,0 i fjor

Kommentarer: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Fordeler:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Ulemper:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

Alex
IT Development Architect i Storbritannia
Offentlig administrasjon, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
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Councils use of service cloud

5,0 i fjor

Kommentarer: Has been an excellent way to transform business processes and modernise our technology stack.

Fordeler:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Ulemper:

Very difficult to move away. Cost is high.

Jeffrey
executive director i USA
Veldedige organisasjoner, 2–10 ansatte
Har brukt programvaren i: Mer enn 2 år
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A bit of an investment, but well worth it if fully utilized.

5,0 i fjor

Kommentarer: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Fordeler:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Ulemper:

The upfront cost is more than other programs.

Cassandra
Marketing Specialist i Canada
Telekommunikasjon, 11–50 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Salesforce - A must for CRM

5,0 for 2 år siden

Kommentarer: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Fordeler:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Ulemper:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Imran
Imran
Team Coordinator i Bangladesh
Verifisert LinkedIn-bruker
Informasjonsteknologi og -tjenester, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Streamline Your Customer Service with Salesforce Service Cloud

5,0 for 2 år siden

Kommentarer: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

Fordeler:

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Ulemper:

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Kremena
Executive Assistant i Bulgaria
Administrativt kontor, 10 000+ ansatte
Har brukt programvaren i: Men enn 1 år
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Transformative CRM Solutions with Salesforce Cloud

5,0 for 3 måneder siden

Fordeler:

Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use

Ulemper:

Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.

David
Partnership manager i USA
Økonomiske tjenester, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
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SFDC Service H.I.

5,0 for 8 måneder siden

Fordeler:

the real time interactions with clients has been excellent. Team collaboration is required as well. This is crucial to our business processes.

Ulemper:

no cons at this time, we enjoy using Service Cloud and it's crucial to our business.

Max
Investor i USA
Eiendom, 2–10 ansatte
Har brukt programvaren i: Men enn 1 år
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It’s not mobile responsive

4,0 for 6 måneder siden

Kommentarer: I wish it could be responsive on mobile devices.

Fordeler:

Contact database management is easy. You can keep track of clients.

Ulemper:

The system is not responsive on mobile devices.

Thalita
professora i Brasil
Internett, Selvstendig næringsdrivende
Har brukt programvaren i: Men enn 1 år
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I like Salesforce very much, because it is simple to use and automation

4,0 for 2 år siden

Kommentarer: the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve

Fordeler:

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

Ulemper:

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Heather
Order Management i USA
Bilindustri, 5 001–10 000 ansatte
Har brukt programvaren i: Men enn 1 år
Anmelderkilde

Salesforce! Great TOOL All-around!

5,0 i fjor

Kommentarer: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Fordeler:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Ulemper:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Rebecca
Sr Manager i USA
Informasjonsteknologi og -tjenester, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Great platform for managing customers and customer service

4,0 i fjor

Fordeler:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Ulemper:

I haven't use it to its full capabilities to understand what could work better

Weronika
Manager i Polen
Møbler, 201–500 ansatte
Har brukt programvaren i: Mer enn 2 år
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Salesforce Service Cloud

5,0 for 2 år siden

Kommentarer: My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.

Fordeler:

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

Ulemper:

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.

Shelby
QA & environmental manager i Storbritannia
Farmasi, 51–200 ansatte
Har brukt programvaren i: Mer enn 2 år
Anmelderkilde

Salesforce service cloud

5,0 i fjor

Fordeler:

I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.

Ulemper:

A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.

Anne
VP of Finance and Sales i USA
Helse, velvære og trening, 51–200 ansatte
Har brukt programvaren i: Men enn 1 år
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Salesforce Service Review

5,0 i fjor

Fordeler:

It's easy to track our prospects and patients and allows us to manage them more easily.

Ulemper:

nothing that we've encountered so far has been negative.

Shaun
Senior Software Technician i USA
Vann og strøm, 501–1 000 ansatte
Har brukt programvaren i: Men enn 1 år
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Review of Sales Force

4,0 for 2 år siden

Kommentarer: Overall, my experience with Sales Force has been positive. I love the visibility you get into tickets and the analytics and reports that can be run, to fine-tune workflow.

Fordeler:

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

Ulemper:

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Heena
Senior Manager i India
Forbrukerelektronikk, 10 000+ ansatte
Har brukt programvaren i: 6–12 måneder
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Enables businesses to deliver exceptional support experiences through its comprehensive features

5,0 i fjor

Kommentarer: A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.

Fordeler:

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

Ulemper:

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

Charmi
Assistant Manager i India
Eiendom, 501–1 000 ansatte
Har brukt programvaren i: Mer enn 2 år
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All about Salesforce

4,0 for 2 år siden

Fordeler:

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

Ulemper:

Customisation of view is difficult at times and limited options available

Gus
Customer Support Agent i Mexico
Datamaskin, programvare, 501–1 000 ansatte
Har brukt programvaren i: 6–12 måneder
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Slightly complicated to learn, but pretty good once you get used to it.

5,0 for 2 år siden

Kommentarer: Pretty good, it has room for improvement, such as personalization, but it gets the job done, like one of those machines that are not pretty but are reliable.

Fordeler:

It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.

Ulemper:

It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!

Nana Kwame
Teaching Assistant i Ghana
Utdanningsadministrasjon, 201–500 ansatte
Har brukt programvaren i: Men enn 1 år
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Great for customer relation management

4,0 for 2 år siden

Kommentarer: We run a survey a few months after switching to Salesforce Service Cloud and our clients are more satisfied with our response rate

Fordeler:

Before we switched to Salesforce Service Cloud, our clients used to complain all the time about slow response to issues but now there is no lag since we can manage and track the issues from start to finish

Ulemper:

The software itself is great for large businesses but a bit too complicated to use

Kyle
Telecomms Engineer i Storbritannia
Telekommunikasjon, 11–50 ansatte
Har brukt programvaren i: Men enn 1 år
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Top tier platform

5,0 for 2 år siden

Kommentarer: productivity of this platform is off the charts, all users are able to access an abundance of information right at their finger tips

Fordeler:

the layout is key when using this platform. very easy to navigate through the tabs. great for storing business details

Ulemper:

after using this platform for the past 2 years i can honestly say there is not a single function i could criticise

Mohammad
Director i India
E-læring, 11–50 ansatte
Har brukt programvaren i: 1–5 måneder
Anmelderkilde

Salesforce Service Cloud Review

5,0 for 2 år siden

Fordeler:

Pros:Comprehensive platform: Salesforce Service Cloud provides a comprehensive platform that includes features such as case management, call center management, self-service portals, and social media integration, making it a one-stop-shop for customer service needs.Customizable: Salesforce Service Cloud is highly customizable, and businesses can tailor it to their specific needs and workflows.Integration with other Salesforce products: Salesforce Service Cloud integrates seamlessly with other Salesforce products, such as Sales Cloud, Marketing Cloud, and Commerce Cloud, making it easy for businesses to have a single view of their customers.Mobile compatibility: Salesforce Service Cloud is mobile-compatible, allowing businesses to provide customer service and support on-the-go.Analytics and reporting: Salesforce Service Cloud includes powerful analytics and reporting capabilities, which help businesses gain insights into their customer service performance and identify areas for improvement.

Ulemper:

Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight budget.Steep learning curve: Salesforce Service Cloud has a steep learning curve, and businesses may need to invest in training and support to get the most out of the platform.Complex setup: Setting up Salesforce Service Cloud can be complex, and businesses may need to hire a consultant or specialist to help them with the implementation.Limited customization without coding: Some customization options require coding, which may be a challenge for non-technical users.Dependence on internet connection: Salesforce Service Cloud is a cloud-based platform, which means that users need an internet connection to access it. This can be a disadvantage in areas with poor internet connectivity.