Vurderinger av Joblogic

First class customer service!

Kommentarer: We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Fordeler:

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Ulemper:

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Review for Farhan Waseem Bhatti

Kommentarer: Farhan was helpful and knowledgeable and kept in regular contact.

Fordeler:

We wanted to make an amendment to one of our forms and I spoke to Farhan Waseem Bhatti. He was extremely helpful and was very thorough in making sure the changes were what we required. He was also very patient

Ulemper:

I didn't have any complaints on this occasion.

I feel so embarrassed

Kommentarer: Very bad no recommended at all
It is wasted money

Fordeler:

The seller almost believed on the software

Ulemper:

no mobile friendly very difficult to use

My Experience With Joblogic - An Effective Field Service Management

Fordeler:

Joblogic offers amazing features and helps with field service management. It enhances communications while improving visibility.

Ulemper:

I have used Joblogic and it is amazing very helpful and easy to manage.

Helpful in so many ways

Kommentarer: helpful staff and the software is very thorough

Fordeler:

the fgas stuff is great, the PPM planner is great all in one place and easy to use

Ulemper:

the jobsheet templates are hard to design they seem to not work too well and need alot of adjustments i am having to put alot of time into the process of setting this software up and the jobsheets im finding abit frustrating. It would be amazing if the engineer could raise POs but we are getting around this.

Feel let down

Kommentarer: Bad

Fordeler:

The only pro I have is that I stopped using it soon after I purchased. Wasn’t good at all

Ulemper:

Basically a lot. Get sucked into the annual plan, promised everything you asked for. First hurdle and wasn’t good at all. I asked back in May 2020 that I have issues, and basically get fobbed off. Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing. Ask them to help and say we can’t as it doesn’t do that, but we have a work around. I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help. Stay well clear

Joblogic makes sense. It helps us do the job.

Kommentarer: The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.

Fordeler:

Having run jobs for a team of around 50 engineers of various trades through joblogic for nearly 5 months I can confidently say Joblogic does the job for us!For an off the shelf solution Joblogic already offers a lot of functionality, a very intuitive user interface, flexibility in use of parameters and settings and all the job management tools you need on a daily basis.The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.Is there anything not working for us? Well, it does not actually does our actual job for us....

Ulemper:

The stock features of Joblogic are very basic. Joblogic management has shown an interest in our ideas and we look forward to how this (relatively new) module will develop. Hopefully with our input.

Game Changer!

Kommentarer: We joined JL back in 2016 and started with the old desktop version. Going from what we were using to JL was a big step for us with a trip up to Birmingham for some training. It was essential that we could import existing customer records from our old system to JL and we received a great deal of support from JL during this setup period. Since migrating from desktop to cloud version we have had on site training which was great and saved us the expense and time of travelling from Cornwall to Birmingham. Everybody we have dealt with at JL since we joined have been great and always very helpful. I think sometimes when a company like JL expands very quickly they can forget about the smaller companies like us but it has never felt this way for us, I really cant imagine a day when we look to move away from JL.

Fordeler:

Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

Ulemper:

Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version.

Terrible Company do not go anywhere near them

Kommentarer: A well marketed product and that is where the positivity ends and once they have taken your money they are uninterested in adapting the software to get it to do what they claim it will do at the sales calls.

Fordeler:

Quick to put together a proposal during the sale process - before they have your money

Ulemper:

Absolute failure to keep their sales promises in managing to get the programming to do what we required of it. High Staff turnover - leaving lack of continuity and absence of any desire to resolve issues explained to them several times

Skyrise Lifts

Kommentarer: Nothing to moan about as of yet. Bit slow with some reply's but nothing to bad

Fordeler:

Quotes, and deployment of staff. PPM are also very good

Ulemper:

Sometimes we need a new feature when talking to support they say it can't be done but when we talk to are account manger they tend to find away

Great product

Fordeler:

Relatively easy to set up, customer support was great whilst doing it.

Ulemper:

Form building initially was confusing but very simple after a few questions were answered

Excellent Service

Kommentarer: Excellent

Fordeler:

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

Ulemper:

Cost, integration with accounting software (more down to QB limitations and not the fault of JL)Would really like the ability to transfer the JL INV number to QB and not have to search the statement message

Excellent product. excellent service. Highly recommended

Kommentarer: Excellent brilliant. one hundred percent satisfied

Fordeler:

The ease of use. The sheer quality of the product.

Ulemper:

Nothing Nothing. This product is brilliant

Great System

Fordeler:

The options and information that can be added to each site. Full history of works available.

Ulemper:

When searching for specific jobs, which may relate to one site, and you have input the criteria in the search bar. Once you have checked through the details of the works you are unable to click the go back option and the search details are still there. You then have to search for the criteria again.

Appalling customer service

Kommentarer: Disgusted

Fordeler:

Nothing as their customer service is a complete disgrace

Ulemper:

The fact that they robbed me of 2 months worth of subscriptions after I stopped using the software mid trial with no way of removing my credit card to stop the subscription, no replies to emails until I leaned towards legal action and terrible reviews

Easy to use

Fordeler:

We use Joblogic to schedule, dispatch and track the progress of job installations. It’s easy to raise quotes and then follow up with invoices helping us keep everything all in one place.

Ulemper:

For what we use Joblogic for, it’s done everything we need. Customer support are great for anything we need help with.

Useful software.

Fordeler:

The product is easy to use, and makes maintenance monitoring and scheduling pain free.

Ulemper:

There is nothing particularly negative at this time.

Very good product to a point, and await next version for major advancements

Kommentarer: Goog company, UK based, and friendly helpful implementation and support staff.Feels like their focus is moving away from the locally hosted to cloud based ServiceSight product, so I'd advise anyone looking at Protean to ensure the solution they choose is the correct future-proofed solution for the business, as moving into or from Protean (or similar products) is not a small project.

Fordeler:

This was an upgrade from Service Director who no longer supported their desktop product, and at the time (2019) when we did an appraisal of alternatives in the market Protean was the only one that ticked all the boxes and met all business requirements. Moving to Protean allowed the business to grow further than could have been possible with Service Director.

Ulemper:

The integration with Sage200 was disappointing. We began to integrate to Sage50 but were assured that when we moved to Sage200 that it would be much better integrated, especially in terms of parts/stock, however that was not true and so we could only expand so far with Protean and are now looking for alternatives.

Pacific Fire & Security Protean Review

Kommentarer: We migrated over to Protean in 2018 and now its difficult to imagine our operation without it. Protean has enabled us to improve in all areas including admin efficiency, customer service and feedback, engineering support and reducing down the workload in our accounts department significantly. The customer service and technical support team at Protean are always available and very helpful.

Fordeler:

The most important and impactful modules in protean for our company are Maintenance Contract Management, Engineer Scheduling , Job Management & Invoicing/billing. The software has improved efficiency in the office and out in the field, and allowed us to scale up our operation whilst reducing administration expense and errors.

Ulemper:

Job/Inspection Sheets outdated in comparison to other software with more dynamic report sheets. CRM system does not have as many features/reporting as other CRM software available.

Organize and prioritize experts

Kommentarer: I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Fordeler:

This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Ulemper:

Haven't found any down side yet and I'm going on 2yrs of daily usage.

Great CRM and core business system

Kommentarer: When we looked at the initial implementation of the system we were allocated our own project manager from Protean, to understand our business functions and agree the data to be migrated from existing system and the configuration requirements for Protean to provide the functions and more for the day-to-day tasks of our business. Once implementation complete, they have a Support team on had to assist and a technical team for escalations to be made to. They are always open to improvement ideas for potention future development into the system. There is a comprehensive reporting database and a specalist team on hand to provide bespoke reports if needed.

Fordeler:

The data flows and links throughout the entire system, CRM, job management, equipment records, regular servicing schedules, stock control, purchase and sales invoicing and ultimately integrates the financial aspects with Sage 50 Accounts

Ulemper:

Any areas identified for improvement or change are passed to the developent team to be considered for future updates

Protean - Solid, reliable & dependable after 6 years of using it

Kommentarer: We supply and service commercial and industrial cleaning machines and we use Protean for:
Job management
Stock management
Order management,
Machine fleet management,
Maintenance contract management
Hire contract management The job and stock management modules have absolutely transformed our business.
It has automated so many processes within our company, helping us provide a better service to our clients and improve operational efficiencies

Fordeler:

- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean. - The ability to bulk import and amend data was very important to us and Protean handles this very well. - Technical support is very good, they seem to have an efficient team there. - The client portal is particularly useful, clients being able to log in online to get live updates on jobs. - Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update. - History of clients, jobs, parts fitted, etc is easily accessible -The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital.

Ulemper:

It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated.

Great Maintenance Management

Fordeler:

As a company who have a high volume of preventative maintenance contracts, Protean have a great system for programming and maintaining these. Protean offer a web portal for our customers to access their job reports/invoicing 24/7 which is a big plus for our company. Great features for attributes. I also like the mapping feature to see where our engineers are in real time, but also travel history is very useful. There is also scope for personalisation to suit our company's reporting and formatting.

Ulemper:

Tablet issues with our mobile engineers can be tiresome but Protean do have a support team available during normal working hours to help. There can be a lack of feedback/knowledge on what caused the errors. There can also be long wait times for the development team to address faults within the system.

Software

Fordeler:

I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie.

Ulemper:

I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

JobLogic keeps us working

Kommentarer: Awesome systemJoblogic monitors and tracks all we do fir job management and costing

Fordeler:

Joblogic monitors and tracks all we do fir job management and costing

Ulemper:

None the back up and support we get is fantastic