Vurderinger av Appointy

Best I Could Find

Kommentarer: Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Fordeler:

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Ulemper:

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

Stop reading reviews and just get Appointy!

Kommentarer: Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Fordeler:

The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution. This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Ulemper:

Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again! Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Getting worse by the day

Kommentarer: This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Ulemper:

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Long Term Customer - Appointy Supports Our Entire Business

Kommentarer: Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Fordeler:

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Ulemper:

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Amazing Customer Service

Kommentarer: I have had a great experience.

Fordeler:

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Ulemper:

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

Incomplete Features and Misleading Information

Kommentarer: After going through the fourteen day trial, duplicating all of our appointments from our existing program, and making the purchase (yearly plan), I discovered that even though I could add additional staff, I couldn't provide them with their own login (with separate priveledges from admin) without upgrading plans to more than 2x original cost. I had literally used the software for 5 days before it became useless for us. I feel they misrepresented this feature on their website, and also refuse to refund. There are better programs out there for the price.

Fordeler:

I liked the mobile app and the ability to track attendance in our group classes.

Ulemper:

Group classes would only show up on the calendar if there were people booked in them. It would have been much easier to use if classes showed up on the calendar to hold that space even if they were empty. I didn't like that the emails and text message templates couldn't be customized, and I wish I could have edited my default client profile.

First time user of Appointy

Kommentarer: Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Fordeler:

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Ulemper:

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

create appointments, reservations and perform a custom workflow.

Kommentarer: It is one of the best software to manage and create a better administration of our company, it allows us to manage all our appointments and create online reservations in an easy and simple way, through it we can create a better organization and management of our social networks, we provides the best tools for our business to be constantly growing.

Fordeler:

it increases productivity and helps us create growth in our company. It allows us to schedule appointments for our meetings and create reminders through messages and emails. It offers us a calendar so that people can see the availability of each date. It provides us with functions to make online payments.

Ulemper:

There are no features that need improvement, it really hasn't provided a great ability to manage all our online appointments and payments. we can improve productivity by eliminating absences and creating a better workflow.

Appointments for Businesses

Kommentarer: It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Fordeler:

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Ulemper:

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Great software to market your appointments on multiple platforms FOR FREE

Fordeler:

- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy

Ulemper:

It would be nice if they added a little description when hovering on the infos Or options in the settings.

Incredible Support

Kommentarer: Even though it's not the "best looking" product or has the easiest to use interface, their excellent list of features and their really responsive support team makes up for it. Therefore, I've chosen to use the product and overall would recommend it to others.

Fordeler:

Support is SO responsive and knowledgable and the product is very rich in features

Ulemper:

It is not easy to figure out on your own as it's not super intuitive BUT it is very powerful and support is there to help you - truly like a white glove service.

Appointments Simplified for Very Busy People

Fordeler:

My work schedule is quite erratic and I’m often running from one part of the office to the other side of the building. Aside from my projects and day-to-day tasks, I have weekly meetings with staff and other employees. I’m so glad we have Appointy which is a software that manages appointments. With Appointy, I can oversee my schedule in one system and not get sidetracked with other matters. This system links to my Google calendar and even helps me with booking rooms for our meetings. I get a reminder each time and the software also checks to see if I need to make a recurring appointment.

Ulemper:

There were a couple of times wherein there were glitches when I used the application on my phone, but other than that, I didn’t encounter anymore problems afterwards. It has been very useful for me.

Robust Free Product - but I will probably upgrade to get more customization features.

Fordeler:

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration. Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Ulemper:

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Appointy

Kommentarer: Great scheduling / reminding tool for everyday use!

Fordeler:

One of the best features of Appointy is that it sends automated reminder to both parties, which is time saving on my end. Additionally, it is very easy to use and the interface is great. It definitely exceeds all my expectation and I am very happy with it.

Ulemper:

I can't come up with any negative feedback about this service. Overall I am very satisfied and definitely recommend this software to anyone looking to be more organized and on top of their schedule.

Appointy Support is unmatched!

Kommentarer: I've been using appointy for a number of years, and have been very pleased with the scheduling platform. It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients. I've used the support for an incident in which I accidently deleted services, and appointments on my schedule, the support techs have been beyond amazing in helping me solve the problem. I'm amazed to see that companies still exist with such great customer support and responsiveness in the online world. 10 stars for Appointy!

Fordeler:

Customer support, ease of use for patients

Ulemper:

Quite easy to accidently delete information from your schedule

Perfect program for a small growing business

Kommentarer: I had been looking for long time a program for reservations to our High Teas. One that would customize it to meet our needs. About 3 months ago, I found Appointy. From the start I was impressed. In our first texting messages, The support staff asked permission to call. How wonderful. As I gave my list of needs, the reply was "no problem" - wonderful!!. Then for the next week or 2, daily we were in contact working and molding our program to meet our needs. Even when I thought we were done, Yaju was right there willing to make any changes that I needed. So now I have used this program for 3 months and I could not be happier. I find that I am getting less calls because the guests are able to book the reservation themselves and my data entry time has gone from really hours to minutes. In addition, there are many different reports I can look at or create to analyze our business. What I really like is that an email confirmation and reminder emails are sent to the guest. For us being a very small business, I feel that Appointy was our perfect match to help our business move forward.

Fordeler:

That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.

Ulemper:

Just a few items we would have liked BUT they said that all those things were going to be in the version

Great app and amazing customer support

Kommentarer: I have been using it for one year. I had more complex business last year and I was on Pro plan.
Since I have moved to another gym and had one room less I was able to get back to Free option.
I am so happy with their customer service, and if I would have more rooms again in future I would be happy to pay them because Appointed support was always on time and helpful.
Thank you Yaju you are a great support technician. Happy to have Appointy in my business crew

Fordeler:

Simplicity, and mostly customer service

Ulemper:

Minor problems with Iphone users that were fixed.

Free and Easy to Use

Kommentarer: We've used it to book consulting appointments and have not faced any issues as of yet!

Fordeler:

It's free and works just as well as other paid scheduling programs. I like that I can send the appointment directly to a client and they can confirm via email. It's also really easy to customize to individual needs.

Ulemper:

I have not run into any issues with the software as of yet.

Good, not excelent

Kommentarer: We've been using Appointy for over 3 years now and here is my review: It just works, in the beginning they had some server issues and some minor glitches here and there from time to time, but for the past couple of years it has been very smooth. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy. What not expect from Appointy. If you have a great idea to improve this software and you share it with them, they would promise you that they will implement it in the next couple of releases but they never delivered. It's been almost two years since I proposed them a great but so far nothing. Customers without email bulk deletion would be a good feature but blatantly missing. Facebook login option always gets broken when facebook updates their log-in API. When this happens Appointy staff is the last to find out and we have customers calling about no being able to login. I simply disabled this option. Is it worth the money, can you rely on Appointy for your business? Absolutely. But if they had phone customer support and really implemented customer usability suggestions it would be golden.

Worst tech support ever

Kommentarer: It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Ulemper:

Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

We felt the cared about our business and our success. Outstanding customer service.

Kommentarer: Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on.

Fordeler:

That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Ulemper:

Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Best Software for Any Business

Kommentarer: Highly Recommended, One of the best software for Appointments, Get rid of the burden of managing.

Fordeler:

Appointy has helped me to get rid of a lot of burdens; I was annoyed by managing appointments with different clients for my business-related SEO, Well, once I have read an article about it, so I thought to give it a try. I am thankful to Appointy founder that he had solved my most significant hurdle of business, the best part is it can also send an auto reminder to your clients and easy to manage things with clients. Group scheduling, Class scheduling with auto notification are great features. Highly Recommended

Ulemper:

Well, I love everything about this software, but I would be much happy if they can add some money integration features to it.

Tackling Scheduling Issues

Kommentarer: Sid was amazing and helped me out with several scheduling issues. I am very grateful for his expertise and patience. Chris Alfano

Fordeler:

It is simple to use once you get the hang of it.

Ulemper:

Nothing at this time. It seems like this system will work nicely with our needs.

Awesome customer service!!

Kommentarer: Omar & Yogi have been life savers for us the past two weeks, while trying to learn how to effectively use your system, for our programming needs!!! We are educators, using Appointy to make reservations for our classes, and had used a different system in the past. Although change is always hard, we are so excited that we found Appointy, and glad we made the change!! We love that the 'online chat' (help) feature is available 24 hours a day, and have always received a very quick response when we have needed to use it. Your staff knows the system thoroughly, and has helped us work through any questions, or issues we were having on our end.

Fordeler:

Works like a charm:) Very user friendly, and with the help of your amazing customer service, even the least tech savvy person, like myself, can quickly become a pro!!

Extremely helpful

Kommentarer: I don't have to deal with the scheduling.

Fordeler:

The support that you get. The customer service is amazing. I like that my customers can schedule on their own.

Ulemper:

sometimes it takes me time to figure out how to set something up. I can always ask for help. once in a while a customer says they did not get a reminder. Or that it came really late