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HelpDesk er et nettbasert saksystem som forenkler arbeidet til teamene. Tilby enestående kundestøtte. Uanstrengt. Lær mer om HelpDesk
HelpDesk er et nettbasert saksystem som forenkler arbeidet til teamene. Det er fullt av funksjoner som fremmer samarbeid i teamet. Du kan bruke tagging, legge til private notater, tilordne saker til bestemte teammedlemmer og opprette definerte svar. For å sikre det høyeste sikkerhetsnivået krypterer systemet dataene med 256-biters SSL-protokoll. HelpDesk er utformet for å spare de ansatte for tid og gjøre dem i stand til å yte kundeservice på høyeste nivå. Uanstrengt. Lær mer om HelpDesk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Du får en brukervennlig, nettbasert hjelpesenter- og kundestøtteprogramvare for å spore og administrere kundeklager fra alle kanaler. Lær mer om Freshdesk
Med Freshdesk kan du få oversikt over kundeklager som kommer inn via e-post, telefon, chat, Twitter og Facebook, eller til og med mobilappen din. Du kan konvertere klager til saker, organisere og tildele dem til team, svare på hyppige klager i bulk og få innsikt i problemer som påvirker servicen deres. Freshdesk er intuitiv, rimelig og tilbyr et gratisabonnement med ubegrensede ansatte, slik at du kan komme i gang med en gang og gjøre kundene dine fornøyde. Lær mer om Freshdesk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
God kundeservice starter med bedre kundestøtteprogramvare. Få flere kunder ved å tilby utmerket kundeservice med LiveAgent Lær mer om LiveAgent
LiveAgent er en programvare for klagebehandling via flere kanaler. Bruk saksbehandlingssystemet til å følge kundene dine gjennom flere ulike kanaler, uten å miste oversikt over saken deres. Den universelle innboksen kombinerer alle kundekommunikasjonskanalene dine til én enhetlig innboks. Med LiveAgent er det enkelt å tilby kundeservice i verdensklasse. Start din gratis prøveperiode, ingen kredittkortinformasjon nødvendig. Lær mer om LiveAgent

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Bitrix24 er en ledende gratisløsning for CRM og klagehåndtering, brukt av åtte millioner bedrifter over hele verden. Lær mer om Bitrix24
Bitrix24 er en ledende gratisløsning for CRM og klagehåndtering, brukt av åtte millioner bedrifter over hele verden. Utgaver for sky/mobil/åpen kilde er tilgjengelige. Løsningen støtter kundeservice via flere kanaler, e-post, telefoni, livechat på nettstedet, Facebook, Instagram, Viber, WhatsApp, Skype, Slack og andre meldingsapper. Lær mer om Bitrix24

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Har du IT-klager som hoper seg opp? Løs klagesakene dobbelt så kjapt Prøv Freshservice – helt ITIL-klar Lær mer om Freshservice
Freshservice er et hjelpesenter for administrasjon av IT-klager, med ny vri. Verktøyet gir en forfriskende brukeropplevelse i tillegg til flere kraftige funksjoner innen saks- og ressursadministrasjon , som automatisk oppdagelse av nye ressurser, konfigurasjonsstyring og påvirkningsanalyse. Freshservice tilbyr blant annet administrasjon av hendelser, problemer, endringer, utvigelser og kunnskap, noe som gjør det til en perfekt løsning for din organisasjons IT-administrasjonsbehov. Lær mer om Freshservice

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Tidio is a complaint management platform that enables you to provide superb customer support and generate sales with live chat & bots. Lær mer om Tidio
Tidio is a powerful, complaint management platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Lær mer om Tidio

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management. Lær mer om Smartsupp
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey. Lær mer om Smartsupp

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Front er det ledende knutepunktet for kundekommunikasjon for å spore klager, reagere raskt og levere tilpassede kundeopplevelser. Lær mer om Front
Gjør enhver interaksjon om til en mulighet til å skape lojale, fornøyde kunder for livet. Front er et kundekommunikasjonsknutepunkt som bringer hver kanal inn i én enkelt plattform, slik at teamene kan svare raskt og få innsikt som kan brukes til å forbedre kundeopplevelsen. Vi kombinerer enkelheten i e-postinnboksen med automatiseringen og innsikten i en CRM. Front gjør det enkelt for teamet å samarbeide og levere personlig tilpassede svar, slik at kundene alltid føler seg som førsteprioritet. Lær mer om Front

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Gorgias er en alt-i-ett kundeservice, kundeservice og live chat-support for Shopify-, Magento- og BigCommerce-butikker. Lær mer om Gorgias
Den eneste kundeservice-appen som er spesifikt utviklet for Shopify (kan også integreres med Magento og BigCommerce). Sentraliser kundestøtten ved å koble sammen alle kanaler på ett sted – e-post, live chat, telefon, Facebook, Instagram og mer – og forbedre responstiden med 43 %. Alt-i-ett: Rediger/refusjoner bestillinger, bruk lojalitetspoeng, administrer abonnementer med mer. Legg til maler, automatisering, regler og makroer. Få en demo eller sett opp en gratis prøveversjon. Se selv hvorfor Gorgias er rangert blant de fremste i Shopify. Lær mer om Gorgias

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! Lær mer om ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigatio n, resolution, and continuous improvement. With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Lær mer om ComplianceQuest

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Ekstremt fleksibel servicedesk for klagehåndtering, med muligheten til integrering med eksterne plattformer. Lær mer om Mint Service Desk
Mint Service Desk er et effektivt verktøy som har alle funksjoner du trenger innen klagehåndtering. Vi forstår at det i mange tilfeller er behov for å gjøre spesifikke integreringer med eksterne plattformer, som f.eks. SAP. TILGJENGELIG LOKALT. Viktige funksjoner: - fleksibel struktur for ressursadministrasjon - saksbehandlingssystem integrert med ressursadministrasjon - egendefinerte sakstyper - dynamiske felt - dokumentmaler og mye mer. Lær mer om Mint Service Desk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Lær mer om LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Lær mer om LiveCaller

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
With ConSol CM/Complaint you can process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports Lær mer om ConSol CM/Complaint
With the software ConSol CM/Complaint, you can process customer complaints quickly and conveniently in one tool: bulky Excel lists or confusing Word documents are a thing of the past. Store all communication with the customer and control returns, warranty claims & repair processes as required. All data can be easily evaluated so that you can easily get to the bottom of the cause of damage. 8D reports included at the push of a button! Lær mer om ConSol CM/Complaint

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Zendesk Support is the leading complaint management software built for better customer relationships.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Lær mer om Zendesk Suite

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Handling customer complaints is easy when you have the right tools. Try Zoho Desk the industry's favourite complaint management system.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Lær mer om Zoho Desk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Lær mer om TeamSupport

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Lær mer om Apptivo

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Gi oppdragskritisk service raskere med hendelsesadministrasjon
Service Cloud er en av verdens fremste kundeserviceplattformer, og hjelper alle serviceansatte, fra personell på kontaktsenteret til de som er ute i felten, med de innovative verktøyene, samlede datene og innebygde opplæringen som er nødvendig for å levere kundeservice i verdensklasse, og få mer lojale og fornøyde kunder. På tvers av alle kanaler, enten det er meldinger, fellesskap, chat, telefon, fysisk eller IoT-signaler, gjør Service Cloud det mulig for Trailblazers å gi kundefokusert service som er både personlig, intelligent og pålitelig. Lær mer om Salesforce Service Cloud

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Lær mer om NICE CXone

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Jira Service Management er en ITSM-software som åpner for at team kan levere fantastiske serviceopplevelser raskt og samlet, og i en høy hastighet.
Jira Service Management er en ITSM-løsning som gir deg tilgang til IT, utvikling, drift og forretningsteam i høy hastighet. Styrkede team kan levere fantastiske serviceopplevelser, uten kompleksiteten til tradisjonelle ITSM-løsninger, og gjør at man kan koordinere innsatsen for større effekt gjennom Jiras åpne samarbeidsplattform. Sømløs arbeidsflyt, automatiske regler, køer, SLA-er og en selvbetjeningsportal styrker alle IT, utvikling, drift og forretningsteam, og gjør at de kan levere eksepsjonell tjenestebehandling i stor skala uten siloer. Lær mer om JIRA Service Management

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View. Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are. Lær mer om Vtiger CRM

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Lær mer om Qualtrics CustomerXM

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Lær mer om SAP Customer Experience

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more.
MasterControl Postmarket Excellence suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralized, cloud-based location, companies can analyse the complaints they receive to detect issues that indicate larger problems. Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with MasterControl complaint management software. Lær mer om MasterControl Quality Excellence

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
Be an industry leader in customer service with Issuetrak complaint management software. Designed for omnichannel complaint submission, Issuetrak software gives you instant visibility over the complaint cycle so you respond to feedback faster, better remedy problems, and let your customers feel heard. Lær mer om Issuetrak

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Cloud-based IT support software for SMBs with in-house and remote teams.
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Lær mer om GoTo Resolve

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Lær mer om Avochato

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Lær mer om GetMoreReviews

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Lær mer om InvGate Service Desk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Lær mer om Gladly

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Lær mer om Instabug

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Lær mer om HappyFox Help Desk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Lær mer om Efficy CRM

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth.
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in e-mail/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX, Square POS and Shopify E-Commerce integration. Lær mer om Preferred Patron Loyalty

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails and live chat queries, as well as run advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Canva, Harvard University, and Vacasa. Lær mer om Hiver

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Complaint management software made easy. Manage complaints with a flexible web-based solution.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Lær mer om QT9 QMS

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Quality management solution that helps users manage documentation, compliance, design customer complaint workflows, risks, & training.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow), streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required. Lær mer om Qualtrax

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Contracts, risks, insurance, claims, incidents, assets, workflow management software with integrations & dashboard reporting.
Contract, risk, claims, incident, litigation, compliance, & insurance management software, Web-based with features for document management, approval workflow, log history, document templates, email notifications, contact notes, date and time stamps, customizable reporting, and document version control. Fully hosted or self-hosted options available with private labeling and integration to your web site. Multiple currencies and multiple languages. Lær mer om A1 Tracker

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
ITIL-tilpasset programvare for tjenesteadministrasjon med KPI-dashbord som hjelper deg med å spore arbeidsbelastningen for hver ansatt og tildele oppgaver effektivt.
TOPdesks skybaserte programvare hjelper bedrifter med å tilby bedre tjenester til kundene sine. Med brukervennlig hjelpesenterprogramvare og over 20 års erfaring hjelper denne programvaren deg med å administrere hendelser, opprette arbeidsflyter og holde oversikt over konfigurasjoner. Gjør sluttbrukerne mer selvstendige takket være selvbetjeningsportalen. Mer enn 4500 organisasjoner over hele verden bruker TOPdesk for å øke effektiviteten og forbedre kundetilfredsheten. Ser du etter utmerket service? La oss veilede deg. Lær mer om TOPdesk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Collect website feedback from your team, clients, and users with the feedback widget. It automatically captures a screenshot that your reporter can annotate to get their point across. All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues. Thanks to our 2-way sync integrations, you can chat and notify status changes your clients without ever leav Lær mer om Marker

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. Lær mer om SeeClickFix

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborativ e experience in mind. With Missive, teams focus on growing their business. Lær mer om Missive

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app.
With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built with field workers in mind, SALUS is 100% dedicated to safety and mimics existing workflows to simplify use and accelerate adoption. Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS. Lær mer om SALUS

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Lær mer om NABD System

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Lær mer om UseResponse

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Ticketing software Easy to use, Affordable, and Scalable. Built to manage the complexities that teams need to drive customer success and retention. We do this by unifying survey tools, NPS, CSAT, knowledge base, data synchronizations to Salesforce, dashboards, analytics, scheduling tools, team scorecards, and customer success health scoring. Lær mer om Supportbench

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people. Lær mer om HR Acuity

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Airbrake provides frictionless error monitoring, debugging, and performance insight for your entire app stack.
Airbrake provides frictionless error monitoring and performance insight for the entire app stack. Drill down on recurring exceptions or filter by parameters, users or environment variables. Intelligen t grouping and duplicate detection are presented to ensure users don't get overwhelmed by trivial errors or a mass of emails. Lær mer om Airbrake

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Lær mer om C-Desk

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting
Qualityze EQMS Suite is specifically designed to address quality and compliance challenges for enterprises efficiently and effectively.
Qualityze Enterprise Quality Management Suite is a next-generation solution designed to address the quality management needs while meeting applicable regulatory compliance. Built on the most powerful and secure platform, i.e., Salesforce.com, Qualityze provides a greater flexibility, security, and reliability in managing end-to-end quality processes. It has advanced in-bult capabilities like intuitive dashboards, configurable workflows, notifications, task schedules, reporting, and much more. Lær mer om Qualityze Suite

Funksjoner

  • Kvalitetssikring
  • (CAPA) Korrigerende og forebyggende tiltak
  • Kundeklagesporing
  • Problemsporing
  • Ruting